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Tell me, please, maybe someone has experience. We bought a tour to Turkey, but before departure we got a positive test for Covid and stayed at home. The tour operator agrees to return a minor
Tell me, please, maybe someone has experience. We bought a tour to Turkey, but before departure we got a positive test for Covid and stayed at home. The tour operator agrees to return a minor
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9 subscribers  • asked 2021-05-173 years ago
Answers  •  12
аватар lana_181
Your thought is not finished. Did you have insurance against non-departure? If it was, would sit at home waiting for a response from the insurance. It is important what is written in the contract with the tour operator. From here it is worth repelling.
аватар YuriyUs
There was no insurance against non-departure. There is nothing special in the contract.
аватар lana_181
YuriyUs ok, did you have regular insurance? from covid? And which tour operator do you have?
аватар vezha2
It is unlikely that you will be able to return the entire amount, read the contract carefully.
On the other hand, there is a positive point in this situation - getting sick at home and getting sick abroad are two big differences. Recover!
аватар YuriyUs
thanks
аватар YuriyUs
insurance was normal, but it is for Turkey. Tour operator Bodotravel
аватар lana_181
YuriyUs did not understand what it means for Turkey. It states that if you get sick with covid and cannot fly, then what? Or is there no such item? With Bodo I think we can agree on the transfer of the tour. It's better than not understanding what compensation.
аватар holub_juliya_gmail_com
Read all your documents that you received from your agent. Travel insurance includes financial risks that take effect from the time of purchase of the tour. This may include inpatient treatment before the tour dates.
аватар Andrey111
With Bodo, I think we can agree on the transfer of the tour ...
It will no longer be possible to agree on a postponement, because (as I understood from the title of the topic) the tour has already taken place.
аватар agent_borabora
The money is returned not by the operator, but by the insurance company.
The money is returned according to the terms of the insurance that you bought.
Covid tests are approximately 60% accurate. Better retake the test.
аватар lana_181
Andrey111 and what? the author did not fly for health reasons, and not out of his own whim. In a normal contract, all force majeure is stipulated, but without seeing the contract, it is impossible to say how it will actually be. Like it or not, you always need to read what is in the contract and do not travel with those who have these contracts about nothing. And non-departure insurance is inexpensive, but it is a guarantee that you can receive compensation. And yet, why not try to agree with Bodo? There is always a chance.
аватар Andrey111
lana_181, because the departure and arrival have already taken place (the money has been transferred to the air carrier), respectively, the hotel has also been paid. Who will return them. What kind of transfer in this case can we talk about.
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