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Has anyone bought tickets through the Charter Shop?
Has anyone bought tickets through the Charter Shop?
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Answers • 19
Yes, they did. They promised to send tickets 2-3 days before departure. But there was a departure of 9 ma1. the flight was postponed, the company was changed and tickets were sent 24 hours before departure. It is not clear how and where my 65 year old mother will print the tickets in Turkey. those. not only will she worry about the possibility that the flight will be postponed, but also think about where to print the ticket...or pay 10 euros at check-in.
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3
answered 6 years ago
nancy2001, Good afternoon, thanks for the answer. And tell me more pliz, on which flight they took and what company they flew. THX
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1
answered 6 years ago
I bought through them a ticket for the Odessa-Barcelona flight on May 24th. When the YaNair airline and the declared Boeing 737-800 appeared in the confirmation, I called and asked how this could be if this airline does not have this type of aircraft and is not expected to receive it in the near future! To which I was told that once it is written, then everything will be so! On May 4, I received a message about a change in the departure time (okay, this is a charter, maybe), and the day before departure, a message that the type of aircraft had changed and there was simply no place for me on the plane!!!!!!! They changed the type of vessel from a non-existent 737-800 to an existing 737-500!!!! I was offered to return the money or fly away in a week!!! from Kyiv! After that, I was forced to buy a UIA flight for $800!!! Since there are no cheaper tickets left! And I'm still waiting for money from Charterchop! Buying tickets through them is like playing the lottery! You usually don't win...
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11.5
answered 6 years ago
Terrible service and dishonest company. I paid for their tickets on 06.06, but they only bothered to send them on 11.06. When confirming the booking, the operator did not consider it necessary to double-check the details of the passengers and the flight, i.e. they don’t care if the client filled out everything correctly, the main thing is that they pay 100% of the cost. And only on 12.06 I discovered that the booked tickets from Antalya to Kyiv, instead of Kyiv-Antalya. When trying to resolve this situation with a representative of the company, any specific actions - a proposal to return the fuel or airport tax (the ticket remained unused), change the date of departure from Antalya, or at least offer a discount on a new ticket - none of this followed. The operator’s response was, they say, buy a new ticket (5000 UAH for 2 tickets disappears) and offered to put these tickets back for sale, naturally, there were few chances to sell them in 4 days ... Conclusion: terrible service (they did not double-check the flight data with the client) and a greedy approach to doing business. Tickets for charter flights can be easily found at any travel agency, but think ten times before contacting these.
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6
answered 6 years ago
Inna447240, since customers choose their own flights on the site, and flight data is displayed repeatedly, managers do not call to clarify the direction for already created applications.
Application details, incl. detailed flight data are indicated in the personal account on the website, and also come to email in letters:
- about creating an application
- to pay for the application
- confirmation
- when sending a ticket
Tickets for charter flights according to the rules are sent 2-3 days before departure or a little earlier (depending on when the supplier provides access to the statement).
On charter flights, unlike regular flights, there is no such thing as a refund of taxes and fees - the ticket is not refundable in full.
We have repeatedly contacted the tour operator who ordered the flight, but he did not confirm the possibility of exchanging the ticket for the desired destination or changing the date of departure, as you were informed about.
We are very sorry that your experience with charter flights was unsuccessful. Let all your future travels be only with positive emotions.
CharterShop team
Application details, incl. detailed flight data are indicated in the personal account on the website, and also come to email in letters:
- about creating an application
- to pay for the application
- confirmation
- when sending a ticket
Tickets for charter flights according to the rules are sent 2-3 days before departure or a little earlier (depending on when the supplier provides access to the statement).
On charter flights, unlike regular flights, there is no such thing as a refund of taxes and fees - the ticket is not refundable in full.
We have repeatedly contacted the tour operator who ordered the flight, but he did not confirm the possibility of exchanging the ticket for the desired destination or changing the date of departure, as you were informed about.
We are very sorry that your experience with charter flights was unsuccessful. Let all your future travels be only with positive emotions.
CharterShop team
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4
answered 5 years ago
lexusodessa, we ask you to pay attention to the fact that we, as Agents, provide services for booking air tickets for charter flights, the customers of which are Tour Operators.
All information on flights that we provide to passengers is information from flight customers.
As for the situation that has developed with the Odessa - Barcelona flight, indeed, the day before departure, the tour operator-customer of the JointUp flight notified us that the board would fly less and some of the passengers were removed from the flight. Although earlier we were assured that the declared B-737-800 would fly. This aircraft was indicated in all flight data at the request of the passenger in the tour operator's system.
We are very sorry that such a situation happened to the passengers, but unfortunately, we could not influence it in any way, although we repeatedly turned to the customer of the flight with a request to help resolve this situation.
Our company returned the funds paid for the tickets to the passenger on the same day.
All information on flights that we provide to passengers is information from flight customers.
As for the situation that has developed with the Odessa - Barcelona flight, indeed, the day before departure, the tour operator-customer of the JointUp flight notified us that the board would fly less and some of the passengers were removed from the flight. Although earlier we were assured that the declared B-737-800 would fly. This aircraft was indicated in all flight data at the request of the passenger in the tour operator's system.
We are very sorry that such a situation happened to the passengers, but unfortunately, we could not influence it in any way, although we repeatedly turned to the customer of the flight with a request to help resolve this situation.
Our company returned the funds paid for the tickets to the passenger on the same day.
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1
answered 5 years ago
nancy2001, Tickets for charters are sent 2-3 days before departure or earlier - depending on when the supplier provides access to the statement. Unfortunately, some flight customers give access the day before departure.
Also, the delay in sending tickets may be due to the replacement of the airline (it takes time to reissue tickets according to new data)
The main feature of charter flights is that the tour operator-customer of the flight can replace the airline when adjusting the charter program, and the airline, in turn, can change the departure time within a day, which happened according to your application.
At check-in, passengers are not charged if there is no printed ticket.
Such a rule exists only on UIA regular flights in the absence of online check-in and boarding pass in printed form or on the phone.
We are very sorry that your experience with charter flights was unsuccessful. May all your future travels be only with positive emotions!
CharterShop team
Also, the delay in sending tickets may be due to the replacement of the airline (it takes time to reissue tickets according to new data)
The main feature of charter flights is that the tour operator-customer of the flight can replace the airline when adjusting the charter program, and the airline, in turn, can change the departure time within a day, which happened according to your application.
At check-in, passengers are not charged if there is no printed ticket.
Such a rule exists only on UIA regular flights in the absence of online check-in and boarding pass in printed form or on the phone.
We are very sorry that your experience with charter flights was unsuccessful. May all your future travels be only with positive emotions!
CharterShop team
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1.5
answered 5 years ago
We took tickets to Tivat, everything is super, viber support, very convenient, they answer quickly. Yes, the service is top notch.
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4
answered 5 years ago
I would like to use the services of the company, but because of the reviews it's somehow scary. And if you insure against non-departure or transfer of the flight?
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1
answered 5 years ago
disgusting service. There was a good price on the site in one way, we decided to buy a return later. The operator refused, you see, they cannot sell a ticket one way without the return and providing documents about the paid hotel. We decided to play border guards and come up with new rules for buying tickets ... complete insanity. At the same time, other companies have always been excellent at selling and selling oneway, including the same ticket.
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½
answered 5 years ago
olikis, when selling tickets for charters or blocks of seats on regular flights, we, as an Agency, are responsible for checking the docks necessary to cross the border of the country of destination.
In the event of deportation, the costs of transporting passengers to Ukraine by a / c or a tour operator are borne by the Agency that sold the ticket.
We have the right to demand compensation for expenses from deported passengers, but we have decided to prevent such situations by checking the documents in advance.
There is a check for those countries where such cases most often occur (for example, CYPRUS) or when flying non-residents of Ukraine to countries with special entry requirements.
This decision was taken in the wake of several cases of deportation.
Since such cases are rare, the lack of verification of documents from other tours. companies can talk about their little experience in sales in such areas.
When buying tickets directly from a / c, you can not provide any documents and be responsible for the trip yourself.
In the event of deportation, the costs of transporting passengers to Ukraine by a / c or a tour operator are borne by the Agency that sold the ticket.
We have the right to demand compensation for expenses from deported passengers, but we have decided to prevent such situations by checking the documents in advance.
There is a check for those countries where such cases most often occur (for example, CYPRUS) or when flying non-residents of Ukraine to countries with special entry requirements.
This decision was taken in the wake of several cases of deportation.
Since such cases are rare, the lack of verification of documents from other tours. companies can talk about their little experience in sales in such areas.
When buying tickets directly from a / c, you can not provide any documents and be responsible for the trip yourself.
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answered 5 years ago
My husband and I took quick tickets to Rhodes, in the morning at 7 I found tickets here, at 9 I paid, at 17 we were already on the plane. Extremely accurate and fast. Tickets were sent to us only when we were at the airport, 2 hours before departure. Therefore, reading your swelling that the ticket was sent late for 1 day, I can’t laugh ???? You don't need to print tickets for hell!
Viber support responded quickly, kept us informed.
Here tickets were found Very easily, despite the fact that not a single tour company in Kyiv could send us to Greece for 2 weeks! No tickets to the islands, they said! I would buy again. Moreover, they have cheap flights.
Viber support responded quickly, kept us informed.
Here tickets were found Very easily, despite the fact that not a single tour company in Kyiv could send us to Greece for 2 weeks! No tickets to the islands, they said! I would buy again. Moreover, they have cheap flights.
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4.5
answered 4 years ago
Good evening. I always use the Charter shop. Everything is perfect, if you can’t make a reservation for the desired flight, they will always offer a great option and even make a discount. They always send information by e-mail, necessary, when crossing the border with a child. It is convenient to keep in touch via Viber - always in touch and respond instantly. I recommend!
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3.5
answered 4 years ago
divorce for money. booked tickets, received a letter that you need to pay, paid. But in the end there are no tickets, the tour operator does not sell them. I asked for a refund and received a request for a passport, code, handwritten letter and TD. Without it, they don't want to return the money. As a result, they have my 12000+ UAH, I can’t buy tickets, I don’t have a Ukrainian passport and code, I’m not in Ukraine at the moment. Why couldn't you check the availability of tickets in advance? Why didn't they warn that the refund was through such a complicated process? Why can't they just return the money to the account from which the payment was made? Just a pure scumbag. I won't contact you next time.
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½
answered 4 years ago
Marta_Rolnik, we give access to payment for tickets to Clients, having previously checked their availability. But tickets are on sale, and we cannot guarantee the availability of seats without confirmation from the tour operator who booked the flight.
At the time of your payment, the offer was available, but after sending your request for booking, the tour operator informed that the sale of tickets was closed. Such situations are rare, but sometimes they happen.
We cannot make a refund without a statement from the payer and without his identification by passport, since we accept all payments officially, to the account of the enterprise. We do not accept payments to personal accounts or personal cards, only official payments, so we also officially process returns.
You were asked for the specified documents as identification of the payer, and also offered to provide data and provide a copy of the foreign passport. passports, if Ukrainian you don't have a passport. We do not refuse you a refund and expect documents from you to carry it out to our email.
At the time of your payment, the offer was available, but after sending your request for booking, the tour operator informed that the sale of tickets was closed. Such situations are rare, but sometimes they happen.
We cannot make a refund without a statement from the payer and without his identification by passport, since we accept all payments officially, to the account of the enterprise. We do not accept payments to personal accounts or personal cards, only official payments, so we also officially process returns.
You were asked for the specified documents as identification of the payer, and also offered to provide data and provide a copy of the foreign passport. passports, if Ukrainian you don't have a passport. We do not refuse you a refund and expect documents from you to carry it out to our email.
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½
answered 4 years ago
We bought tickets for one flight, a few days later we received a message that the flight was canceled, and we were transferred to a much cheaper flight, of course no one returned the difference for tickets, but only unsubscribed that these are the conditions ... If you are going to buy tickets for a particular flight - Know, he can disappear! you will lose a significant amount of money and you will be told that you are to blame. They may still offer to cancel tickets and possibly refund 50% of the payment, and then buy new tickets. In short, they are trying to raise as much money as possible.
If you choose tickets - buy the cheapest, and do not try to choose a convenient flight time, because it can simply be canceled, and you will lose overpaid money!
If you choose tickets - buy the cheapest, and do not try to choose a convenient flight time, because it can simply be canceled, and you will lose overpaid money!
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answered 3 years ago
Customer1, first of all, would like to draw your attention to the fact that we are Agents and provide intermediary services for booking tickets. Prices and flight schedules are set by flight customers / airlines (suppliers).
By purchasing tickets for charter flights, you agree to the terms of their booking and performance, which are listed on our website and are not buried.
The terms and conditions state that providers reserve the right to make adjustments to charter programs, including changing or canceling flights. Airlines, in turn, reserve the right to change the schedule of flights within the day.
Such changes are, unfortunately, the main disadvantage of charters, for which compensation and refunds are not provided. These and other conditions passengers must always take into account when buying tickets.
If you have any questions, you can always contact the support service with the application number.
Our managers will provide you with detailed information about the situation that arose with your order.
By purchasing tickets for charter flights, you agree to the terms of their booking and performance, which are listed on our website and are not buried.
The terms and conditions state that providers reserve the right to make adjustments to charter programs, including changing or canceling flights. Airlines, in turn, reserve the right to change the schedule of flights within the day.
Such changes are, unfortunately, the main disadvantage of charters, for which compensation and refunds are not provided. These and other conditions passengers must always take into account when buying tickets.
If you have any questions, you can always contact the support service with the application number.
Our managers will provide you with detailed information about the situation that arose with your order.
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answered 2 years ago
This is the first time I'm sticking with such behavior of a company!!! It is not possible to turn a penny for a ticket, I can’t book a row 4-6 in a row, I have to pay extra and I don’t want to turn a penny, with everything 100% prepayment and it’s impossible to contact them by phone, only messengers!
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answered 11 months ago
Shanovna Ganna, krismir27!
Would you like to describe the situation regarding your application in more detail.
When buying tickets through our website for Budva - Kiev, you have thought about the tariff, it is indicated that the return of tickets for that change is not possible.
After that, as the tickets were confirmed, you advised that you want to change the place of landing to the other country.
The deputy manager told the flight that it was not possible, so you bought the ticket yourself from Chornogoria to Ukraine.
In case of annulment of the application, the possibility of returning the money was arranged for you in an individual order, about which you were informed by e-mail.
So, as the months in the 4th-6th row, the occupants have already appeared, you have been asked for the available seats on the cob of the salon, as it is effectively expensive for the rank. Surcharge for tsioma not vymagali. If there is no power to propagate a mission, it can be done through them, and payment for an unconfirmed additional service will be turned back.
You can contact us by phone.
At the distribution of Contacts on the website, the numbers are indicated for which calls we accept - the ones in the messengers.
Would you like to describe the situation regarding your application in more detail.
When buying tickets through our website for Budva - Kiev, you have thought about the tariff, it is indicated that the return of tickets for that change is not possible.
After that, as the tickets were confirmed, you advised that you want to change the place of landing to the other country.
The deputy manager told the flight that it was not possible, so you bought the ticket yourself from Chornogoria to Ukraine.
In case of annulment of the application, the possibility of returning the money was arranged for you in an individual order, about which you were informed by e-mail.
So, as the months in the 4th-6th row, the occupants have already appeared, you have been asked for the available seats on the cob of the salon, as it is effectively expensive for the rank. Surcharge for tsioma not vymagali. If there is no power to propagate a mission, it can be done through them, and payment for an unconfirmed additional service will be turned back.
You can contact us by phone.
At the distribution of Contacts on the website, the numbers are indicated for which calls we accept - the ones in the messengers.
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answered 11 months ago