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Related question «General issues»
Can Anex overbook?
I paid for the tour back in January for the month of July, confirmation came, and now they are calling and saying change the hotel. Do you agree? What do you recommend, how to proceed?
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Answers • 15
Yes, nothing specific, change everything. Change Asteria Elite to Asteria Sorgun... Allegedly, Anex did not renew the contract with this hotel... Or just an additional payment for another one.
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answered 11 years ago
Well then change if you don't have a choice. In fact, this is their jamb, so they can return the money.
In such cases, pick up and run to the Tez tour. You will have time to buy a normal tour for July in Belarus.
Thesis never has a problem.
In such cases, pick up and run to the Tez tour. You will have time to buy a normal tour for July in Belarus.
Thesis never has a problem.
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answered 11 years ago
Yes, the money will be returned, we think. Thanks for the answer!
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answered 11 years ago
If it is possible to return the money in full, it is better to return it. Anex tour, unfortunately, is not the most reliable operator. Previously, we always went with the Tez-tour, there were no problems, the first time we went with Anex, the difference is colossal)))
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answered 11 years ago
I don’t know why Tez is more reliable, he also has a lot of jambs. There is no point in taking money, you can’t buy anything with it. Since January, Teza has also increased its price by ten times. And this is not the first time I read about the fact that Anex does such things. At first, he gives away decent hotels for cheap, but he knows in advance that he will not be accommodated there, and then he fills in what he needs. In general, it is better not to mess with them, especially in Belarus
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answered 11 years ago
dimdimysh, do you need these wars?
They will promise, and upon arrival, on the spot, they will take them to the hotel they need with explanations and possibly apologies...
Nerves do not recover.
Of course, any travel companies, roulette, can screw up.
But conclusions must be drawn.
They will promise, and upon arrival, on the spot, they will take them to the hotel they need with explanations and possibly apologies...
Nerves do not recover.
Of course, any travel companies, roulette, can screw up.
But conclusions must be drawn.
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answered 11 years ago
dimdimysh, looked through both hotels - heaven and earth!
I felt the scheme of divorce of gullible clients. Well done.
I felt the scheme of divorce of gullible clients. Well done.
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3.5
answered 11 years ago
Well I do not know. I've never had anything like this with my thesis.
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answered 11 years ago
Alexandr-, so the time has not yet come .... :))))
Nobody is safe!
I also like the saying: "Never say never." :)
Nobody is safe!
I also like the saying: "Never say never." :)
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answered 11 years ago
and they called us, betrayed Sorgun. But they explained that a large company of people was going there and would you like to change it for Sorgun, ml it is more expensive and better. I'm shocked!!
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1.5
answered 11 years ago
Is everything so scary with Anex? I am flying for the first time with a child in RB with Anex. We were confirmed, but after a week the places in the hotel "ended". Can they send me to another hotel without warning? What to do if they do?
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answered 11 years ago
tanya-834, relax.
Your contract probably states that the tour operator has the right to provide an equivalent replacement.
In practice - how lucky.
There are times when they settle in better conditions than paid for, but this is of course an optional condition.
This is not only the said TO, but also others.
In any case, this is what they do when they do not pursue the initial divorce of their clients, if the latter, then you yourself understand ...
I got into such an unpleasant situation with another MOT, it took a day to normalize it.
Your contract probably states that the tour operator has the right to provide an equivalent replacement.
In practice - how lucky.
There are times when they settle in better conditions than paid for, but this is of course an optional condition.
This is not only the said TO, but also others.
In any case, this is what they do when they do not pursue the initial divorce of their clients, if the latter, then you yourself understand ...
I got into such an unpleasant situation with another MOT, it took a day to normalize it.
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answered 11 years ago