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The hotel website says the hotel is closed until 2021. No information has been received from Anex Tour. How to protect yourself from moving into another hotel, if this is possible by mutual agreement in the contract?
The hotel website says the hotel is closed until 2021. No information has been received from Anex Tour. How to protect yourself from moving into another hotel, if this is possible by mutual agreement in the contract?
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Answers • 7
Well, how to protect yourself, but no way ... If the tour was bought in the Republic of Belarus, and the hotel did not open in the 2020 season. (by the way, this hotel does not really pass certification), the tour operator, in order to fulfill the terms of the contract, has the right to accommodate you in another hotel, not lower in star rating. You need to talk specifically with your travel agent about possible replacement options. Well, and another option: to transfer the reservation already to the Starlight Hotel for 2021.
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answered 4 years ago
Send a request to your travel agent to rebook to another hotel and as soon as possible.
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answered 4 years ago
Here is the travel agent's reply:
At the moment, the hotel has not sent a proposed alternative. In this regard, you need to wait.
If tourists want to urgently rebook, then this can only be done at tour search prices.
At the moment, the hotel has not sent a proposed alternative. In this regard, you need to wait.
If tourists want to urgently rebook, then this can only be done at tour search prices.
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answered 4 years ago
The hotel will not send an alternative, it is not the responsibility of the hotel.
And rebooking now only at the current online price in any operator.
And rebooking now only at the current online price in any operator.
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answered 4 years ago
Your travel agent is lying about the fact that the hotel did not send an alternative. Not the hotel should look for and give an alternative, but the tour operator himself. You are simply led to the fact that V purchased a tour to another hotel at an online price.
2 ways to solve the problem:
1) rebook "Starlight" or its "brother" "Sunrise" for 2021 on mirror dates;
2) to annoy the travel agent intensely, and preferably the director of the travel agency, so that they consider the options and replace them in detail, based on the cost of your tour in Belarus.
2 ways to solve the problem:
1) rebook "Starlight" or its "brother" "Sunrise" for 2021 on mirror dates;
2) to annoy the travel agent intensely, and preferably the director of the travel agency, so that they consider the options and replace them in detail, based on the cost of your tour in Belarus.
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answered 4 years ago