Question about hotel Sindbad Club 4*
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Advise what to do (sharing)
On October 16, 2010, my son and his girlfriend flew to Egypt (the tour was bought in Atlas, and they seem to be in Paradiseservice / There were problems with the check-in. Instead of providing a separate 2-bed room, the guys were put in a room with other unfortunates. So far they say that for 4 days ( and this is out of 10!!!).But something is hard to believe.What to do?how to force the hotel to fulfill its obligations?If it doesn’t work out, is it possible to somehow get compensation
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Answers • 106
What a nightmare! Have you tried contacting a travel agency or tour operator? It is necessary to look in the tourist voucher for which number the son paid for the tour. If it is written that a double room, then let the guide strains, understands at the reception. I would not have left it like that, I would have thrown a scandal.
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answered 14 years ago
Yes, this is a complete disgrace! You just need to deal with the operator whose tour. Call the company from home, it's easier for you to do this than it is for them from Egypt, many representatives on the ground simply put off and pretend that they do not understand the essence of the issue.
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answered 14 years ago
Thank you, I went to the travel agency today. They were in the know, but said that they could not do anything for 4 days. They promised that from the 19th the guys would definitely be resettled normally. They offered to file a claim upon return. Interestingly, in addition to the difference in cost, compensation for moral damage can be obtained? It is one thing to relax in a separate room, and quite another 4 days in a communal apartment with strangers.
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answered 14 years ago
I just don't believe they can't do something. Most likely they sold more seats themselves, and now they hang noodles on your ears. The issue of compensation is up to lawyers. But the rest is really ruined. Yes, your children are not envious.
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answered 14 years ago
Travel agency rating 2. According to the tour. The agency had already "promised" a normal room for the trip. Where is the guarantee that they will have their own number on the 19th? Did they offer to write a complaint? What good fellows! Listen, I'm amazed. So suggest that they write a claim, and also call consumer protection, the tax office, the fire department, and God knows where else. If after that they do not offer you compensation themselves - write a claim, and also give a "good" advertisement on the Internet to this travel agency.
GOOD LUCK.
GOOD LUCK.
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answered 14 years ago
Our situation was a little different.
Settled normally. But the hotel did not provide a printout of the services that we should use, and no tantrums helped.
The agency accepted the claim, promised to compensate (such as big discounts for the next trip, but it turned out to be in others and without discounts it was cheaper by $ 200)
In general, we never received anything, and now we go from another travel agency - Liktur does not exist for us.
I advise them to demand a solution to the issue without leaving the reception until they decide!
Settled normally. But the hotel did not provide a printout of the services that we should use, and no tantrums helped.
The agency accepted the claim, promised to compensate (such as big discounts for the next trip, but it turned out to be in others and without discounts it was cheaper by $ 200)
In general, we never received anything, and now we go from another travel agency - Liktur does not exist for us.
I advise them to demand a solution to the issue without leaving the reception until they decide!
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answered 14 years ago
Sinbad is a club hotel, that is, there are three of them: Beach, Aqua Park and Aqua wanted. Only the tour operator S7 TOUR works with them - it is also an air carrier (Siberian Airlines). That is, you understand how big a tour operator it is. Your atlas and paradise acted as intermediaries, they resold the tour to one another. I think it will not be easy to trace the chain, at what stage the doubleness happened. They will start kicking each other. Let the guys ask the guide to move them to any of these hotels, let them go to the manager, the owner of the hotel, finally. Compensation will be cheap compared to the spoiled vacation. Your agency will simply forward your claim to the operator and thereby remove all authority from itself. They are not afraid of "good" advertising, because For one negative review, there are 5-10 positive ones. We need a strong lawyer here. Some kind of chaos
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answered 14 years ago
They live in the Aquapark, but not in a separate room, but as settlers. Tomorrow (19th) it seems they should be relocated, we'll see. On the voucher for the settlement of 2 companies, it was indicated - Paradiseservice (I think they are a tour operator), and the meeting - Quality (ha ha quality !!!), I don’t think that Siberian Airlines is engaged in Peter (thoughtful emoticon.) In Atlas (acting as an agent) frankly were dumbfounded by this turn. It seems to me that this is one of the few firms that values its reputation. But we'll see soon.
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answered 14 years ago
For these to be not just words, we need witnesses, photos, some documents confirming the inconsistency with the declared and paid tour. LORD LAWYERS, respond, this can happen to everyone. Tell people what to do while they are still there, and mom will call them or let them know somehow.
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answered 14 years ago
Having read the Internet, I told the guys to ask the owners of the room they were settled in to sign a piece of paper, which would describe that they lived with them as settlers for 4 days. I think that it will be impossible to take anything from the hotel.
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answered 14 years ago
What does Peter have to do with it, this Atlas agency can only be in St. Petersburg. S7 is a tour operator, just like Teztur, Pegasus and many others, they are everywhere. Go to the S7 website (may the admin forgive me), this is not only airlines, they offer many hotels (Sinbads are their hotels).
Why do they "live in the water park", let them demand relocation to any free room in any of the three hotels. Why 4 days? People arrive and depart daily, the room is released at 12 o'clock.
And yet, I repeat, we need witnesses, etc.
Why do they "live in the water park", let them demand relocation to any free room in any of the three hotels. Why 4 days? People arrive and depart daily, the room is released at 12 o'clock.
And yet, I repeat, we need witnesses, etc.
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answered 14 years ago
I wonder why the "owners of the room" agreed to such a sharing. Do they like to live in a herd for their money? Or maybe they bought the number on the spot, so it's an overlay?
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answered 14 years ago
The owners of the room, as I understand it, bought a tour in Vyborg. Friends are due to visit them on the 19th, so for the time being one room in the large room was empty. I went to the S7 website, but I'm 95% sure that we have Paradiseservice. I remembered all your advice, thanks, I will tell the guys if problems arise again
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answered 14 years ago
Thanks to the hosts for their kindness and responsiveness. Go back to both sites and compare prices. At paradise they are higher. Why? Bought from S7? and set your price by adding %? Did your children take tours easily, in advance, or was the hotel on request? if so, then there are no more questions. Something needs to be done, but I have no idea what!
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answered 14 years ago
vouchers were taken somewhere weeks 2-3 before departure. Booking hotel confirmed - waiting for confirmation
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answered 14 years ago
Do you guys have a contract with you? It clearly states the hotel and room type. And that it is possible to change the hotel, but to an equivalent one. Do you have a voucher on hand? I would have taken my things, sat down in the hall, called the representative of the operator, and would not have moved from the place until they settled separately. And if they already agreed to share a room, let them write a claim, and the neighbors will sign it, demand a printout from the reception, about which room they lived in, take a photo. And at home to apply for compensation. We have to fight, otherwise the guys have suffered now, and tomorrow they will push the whole bus into one room. THIS should be a headache for the HOTEL, not for vacationers!
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answered 14 years ago
Thank you, I didn't think about the printouts from the reception. Tomorrow I will tell you to demand it.
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answered 14 years ago
Sinbad Beach, by the way, is on the first line, Aqua Park is on the second (and Aqua wanted the same). If the system is not just ALL, but club ALL, you can use the entire structure, and the slides too, regardless of where you live. Tomorrow friends will come to the owners, let them go to the reception and demand. During these days there were other arrivals, people were settled somewhere, why not your children, who, so to speak, are on the waiting list. they see, they are young, they don’t know how to swear ....
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answered 14 years ago
No, they just have ALL. The son scolded as best he could. But there you can see your own mafia and you won’t get through them so easily. That's probably the guys and gave up, so as not to spoil the whole day with swearing. In addition to living, they are happy with everything.
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answered 14 years ago
In any case, it's not their problem that there are no rooms available in the park. They do not have the right not to be allowed on the slides, the hotel was declared and paid precisely because of the slides. They may not let Beach or Hotel into the restaurant.
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answered 14 years ago
It's hard to give advice right now. You need to know what is written in the contract and in the voucher.
For the future. The main rule is not to settle in a room that does not suit you. Inform your agent and wait at the reception. A normal agent will resolve the situation in 2 hours.
There are such "little things" in the contracts - if the tourist agreed to a replacement, then it is considered that the service has been rendered and claims for it will not be accepted in the future. More or less like this.
For the future. The main rule is not to settle in a room that does not suit you. Inform your agent and wait at the reception. A normal agent will resolve the situation in 2 hours.
There are such "little things" in the contracts - if the tourist agreed to a replacement, then it is considered that the service has been rendered and claims for it will not be accepted in the future. More or less like this.
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answered 14 years ago
I quote my contract: "... the client must draw up a protocol on the fact of non-compliance signed by the receiving party. ... Claims submitted in writing and in the presence of a protocol signed by the receiving party documenting the indicated discrepancies are accepted for consideration. In the absence of such a protocol , the claim is considered unfounded and is not subject to consideration and compensation ... "
The contracts are standard, then they write about the Arbitration Court, the deadlines for filing an application, etc. But, most importantly, how to force to sign the protocol???
The contracts are standard, then they write about the Arbitration Court, the deadlines for filing an application, etc. But, most importantly, how to force to sign the protocol???
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answered 14 years ago
I can advise to collect all possible evidence on the spot. Firstly, write a complaint to the guest relay in 2 copies. and force to sign on the 2nd copy. I think it will be possible to do so. Collect cards from the room if they are there, make a video with the neighbors, ask the reception desk for written confirmation that they lived in this room, try to threaten with a complaint to the Egyptian Tourism Board. Now, I recommend that my mother file a complaint with the tourist protection service, look on the Internet, they are very good at resolving such situations. Demand the representative of the operator to sign the protocol after all, threatening to write a complaint to the tourism board, consumer protection, etc. and indicate that you will not leave it and will by all means seek compensation, etc.
It is better to go with the protocol with witnesses, and not only with those with whom they lived in the room, and if the operator’s representative refuses to sign the protocol, ask the witnesses to sign on it and write that tourists were refused in their presence, it is necessary to indicate the addresses of witnesses. If you are ready to fight for your rights, then you can do it all.
It is better to go with the protocol with witnesses, and not only with those with whom they lived in the room, and if the operator’s representative refuses to sign the protocol, ask the witnesses to sign on it and write that tourists were refused in their presence, it is necessary to indicate the addresses of witnesses. If you are ready to fight for your rights, then you can do it all.
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answered 14 years ago
The owners of the room, as I understand it, bought a tour in Vyborg. Friends should come to them on the 19th, so while one room in the large room was empty, this is where the answer may be hidden why your children didn’t have enough room. It is quite possible that this room was bought by a family, but for the money at the reception they agreed and settled in two separate rooms, and these guys were not enough for yours. And in four days their friends will arrive who have exactly the number that will be given to your children.
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answered 14 years ago
Maybe so, otherwise everything is difficult to explain. Just in case, I’m currently looking for a tourist protection service and getting ready to spend the night at the tour operator’s office :))
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answered 14 years ago
It was just that I was guarded by the fact that they would be given a separate room exactly when the friends of those living in this room would arrive. But in any case, you need to punish those who sold you this tour.
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answered 14 years ago
I found a club for protecting the rights of a tourist, though in Moscow, but it provides correspondence services. It is advised to submit claims to both the travel agent and the tour operator.
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answered 14 years ago
-Why are you in Moscow, you have the Baltic Association for the Protection of Tourists' Rights.
-Go to the site of tourist protection. I copied from there: "... What should a tourist do if he is served worse than is customary in this hotel?
Firstly, it is polite to try to achieve the desired service on your own and not respond to the provocative actions of ordinary hotel workers (at the same time fixing this on a photo and video camera).
Secondly, contact the manager with a request to stop the unacceptable behavior of such employees.
Thirdly, call a representative of the host and demand that action be taken by the hotel management, again fixing what is happening.
Fourthly, make a claim, together with other tourists (i.e., in this case, witnesses) for the inaction of the host party and invite a lawyer or notary (for Turkey) to fix the very fact of improper provision of the service.
It is clear that if you have reached point 4, then no one at the reception will document anything for you.
Fifth, transfer the claim to the agency and at the same time to the tour operator within 20 days after arriving home. You must respond within 10 days.
Sixth, apply to the court, it is better to go to a lawyer first
-Go to the site of tourist protection. I copied from there: "... What should a tourist do if he is served worse than is customary in this hotel?
Firstly, it is polite to try to achieve the desired service on your own and not respond to the provocative actions of ordinary hotel workers (at the same time fixing this on a photo and video camera).
Secondly, contact the manager with a request to stop the unacceptable behavior of such employees.
Thirdly, call a representative of the host and demand that action be taken by the hotel management, again fixing what is happening.
Fourthly, make a claim, together with other tourists (i.e., in this case, witnesses) for the inaction of the host party and invite a lawyer or notary (for Turkey) to fix the very fact of improper provision of the service.
It is clear that if you have reached point 4, then no one at the reception will document anything for you.
Fifth, transfer the claim to the agency and at the same time to the tour operator within 20 days after arriving home. You must respond within 10 days.
Sixth, apply to the court, it is better to go to a lawyer first
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answered 14 years ago
Thanks, that's exactly where I got to today. The owner of Paradise managed to get nasty even to them. (By the way, they have already sued this company). Now (from 9 pm in Egyptian) the guys are meeting to discuss with the manager of the meeting group for changing the number. They taught me how to make a claim there, I dictated everything to my son. I advise everyone else traveling to Egypt to take a sample of a claim with them, since judging by the Internet, our case is not an isolated one
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answered 14 years ago
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