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How can I find out if the hotel is indeed confirmed?
Please tell me. How can I find out if the hotel is indeed confirmed? I explain: I’m flying to Egypt on September 30 with my family, I paid for the tour in an agency I don’t know for myself, I received confirmation only on the 3rd day. But there are some circumstances that give rise to doubts.
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Answers • 25
1. If you booked at an agency, you can, for example, call the call center of the operator with whom you are flying and give the booking number and check payment and confirmation
2. Write directly to the hotel, preferably in English to the hotel, indicating the terms of stay, reservation number and surnames (in Latin is required!)
3. Also check the reservation of air tickets and their payment with the airline with which you are flying
2. Write directly to the hotel, preferably in English to the hotel, indicating the terms of stay, reservation number and surnames (in Latin is required!)
3. Also check the reservation of air tickets and their payment with the airline with which you are flying
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answered 10 years ago
1) Thank you, and if not (((reservation numbers?
Just by date and last name?
2) How to check the reservation of air tickets and their payment with the airline?
Just by date and last name?
2) How to check the reservation of air tickets and their payment with the airline?
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answered 10 years ago
You need to know with whom you are flying, all this is in the armor.
My advice to you is to go to your agency and ask them to print your booking sheet. There should be all the information about the tour.
My advice to you is to go to your agency and ask them to print your booking sheet. There should be all the information about the tour.
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1.5
answered 10 years ago
Thank you. It's just that the agent says: yes, there is a reservation and there is a room, but he doesn't give it?! Three days before departure? I wrote to the hotel in English
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answered 10 years ago
The number of the reservation (application) must be in your hands along with your copy of the contract on the day of signing the contract. The application contains: data of tourists, data on the hotel, air tickets, transfers, insurance, indicating the status - “confirmed”. Three days before departure, they issue not a reservation number, but documents - air tickets, vouchers, insurance, etc.
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answered 10 years ago
The reservation number is assigned after booking, and not at the time of signing the contract. But if you received confirmation, it contains the reservation number. A good agency makes no secrets of this.
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answered 10 years ago
It would be interesting to know who disagrees. Definitely a person who does not know the specifics of the work of travel agents. No need to look for a catch, contact time-tested agencies, and not one-day firms.
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1.5
answered 10 years ago
Natalia, thank you. The fact is that this travel agency was advised to me by a person whose services he uses not for the first time. BUT I had doubts after I read the contract, and a message came from the hotel: The booking confirmation service is temporarily unavailable. Please contact your travel agent for details. Best regards, hotel representative.
I'm going crazy...
I'm going crazy...
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answered 10 years ago
May. What operator is your tour from? And don't panic! Now hotels are not willing to confirm the availability of reservations and payment. If the agency has been on the market for a long time, what could scare you in the contract? The agency is just as interested in a good outcome as you are. Maybe the agent was unlucky, I couldn’t explain to you, all people are different. The main thing is not to make yourself afraid, most companies work honestly.
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answered 10 years ago
Natalia, “It is interesting to know who disagrees. Definitely a person who does not know the specifics of the work of travel agents ”- I have an alibi - I can’t evaluate any answer at all, I periodically turn to the site administration with this question, the problem is solved, but for a very short time, so not a “+” from me, no "-" to anyone. But this is a lyrical digression and does not apply to the question.
Reputable firms providing tour services, when contacting the office, book (send applications) to the hotel, airline, insurance company with the client. Often, for me personally, this is exactly the case, the answer from the hotel with the confirmation of the reservation came in the process of filling out the contract between me and TA. I left the office with a confirmed hotel, air tickets and insurance, with a reservation number and my copy of the contract. Sometimes confirmation from the hotel comes in a day or two, but the number of the reservation (application) is in my hands, the only thing is the status of the hotel "in work".
Mey30, I understand your concern, but nothing bad happened, don't worry. Hoping for the best!
Reputable firms providing tour services, when contacting the office, book (send applications) to the hotel, airline, insurance company with the client. Often, for me personally, this is exactly the case, the answer from the hotel with the confirmation of the reservation came in the process of filling out the contract between me and TA. I left the office with a confirmed hotel, air tickets and insurance, with a reservation number and my copy of the contract. Sometimes confirmation from the hotel comes in a day or two, but the number of the reservation (application) is in my hands, the only thing is the status of the hotel "in work".
Mey30, I understand your concern, but nothing bad happened, don't worry. Hoping for the best!
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answered 10 years ago
Especially for sent2008.
1. "Reputable firms providing tour services, when contacting the office, book" not "a hotel, an airline, an insurance company", but a package tour that includes a standard set - flight, transfer, hotel, type of accommodation, type of food, insurance.
2. In a normal agency, which is responsible for its actions to the tourist and the operator, bookings are never made before the signing of the contract. The tourist must familiarize himself with the contract, check the parameters of the tour and passport data and sign the contract and application. This is also the process of selecting and agreeing on the parameters of the service being sold. Even at this stage, questions and changes may arise. And the manager has already made a reservation, thereby putting the tourist and his company in a difficult position.
3. It is possible to make a reservation only if there are seats on the flight and the hotel has not yet become a stop sale (told the operator that he is no longer accepting applications)
Therefore, in order to avoid problems with the flight, after the booking is made, tourists "board the flight" automatically, i.e. under them immediately reserved seats on the flight. Insurance and transfer are also added automatically. Those. all elements of the tour, with the exception of accommodation, are confirmed immediately.
1. "Reputable firms providing tour services, when contacting the office, book" not "a hotel, an airline, an insurance company", but a package tour that includes a standard set - flight, transfer, hotel, type of accommodation, type of food, insurance.
2. In a normal agency, which is responsible for its actions to the tourist and the operator, bookings are never made before the signing of the contract. The tourist must familiarize himself with the contract, check the parameters of the tour and passport data and sign the contract and application. This is also the process of selecting and agreeing on the parameters of the service being sold. Even at this stage, questions and changes may arise. And the manager has already made a reservation, thereby putting the tourist and his company in a difficult position.
3. It is possible to make a reservation only if there are seats on the flight and the hotel has not yet become a stop sale (told the operator that he is no longer accepting applications)
Therefore, in order to avoid problems with the flight, after the booking is made, tourists "board the flight" automatically, i.e. under them immediately reserved seats on the flight. Insurance and transfer are also added automatically. Those. all elements of the tour, with the exception of accommodation, are confirmed immediately.
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answered 10 years ago
4. Hotel confirmation is more difficult. The situation is impossible when "the answer from the hotel with confirmation of the reservation came in the process of filling out the contract between me and TA". It's physically impossible. Imagine this - the operator's sending office checks the application, transfers it to the receiving office in the country of travel, this office transfers the application to the hotel, the booking manager at the hotel examines its guest accommodation table and confirms (or does not confirm) the reservation of the application. And the process went in reverse. And a confirmation mark appears in the operator's online system. The reservation does not automatically "jump" along this chain. At each stage there is a check. Because it takes not minutes, but hours.
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answered 10 years ago
5. Instant confirmation of accommodation (hotel) is possible. But it takes place without the participation of the hotel. That is, there is no procedure "response from the hotel with confirmation of the reservation, came in the process of filling out the contract between me and TA". Instant confirmation is possible only if the operator has already bought the seats in the selected hotel and has the opportunity to manage them independently. The operator always indicates this feature when choosing a tour on his website.
For obvious reasons, this is a small share of the number base. Operators cannot redeem all rooms in all hotels for the entire season. They don't have enough money. Each operator selects a small number of hotels for the season with a small number of rooms in them. Pays them to the hotel. The hotel gives the operator a discount for such an advance payment, and the operator tries to get additional profit on this. Those. this is part of the business and a small proportion of bookings. The operator will not financially pull large payments forward to the hotel. And the hotel is not interested in giving additional discounts on a significant part of its rooms. Therefore, the phrase sent2008 "Often, personally, this is how it is with me" makes me smile.
For obvious reasons, this is a small share of the number base. Operators cannot redeem all rooms in all hotels for the entire season. They don't have enough money. Each operator selects a small number of hotels for the season with a small number of rooms in them. Pays them to the hotel. The hotel gives the operator a discount for such an advance payment, and the operator tries to get additional profit on this. Those. this is part of the business and a small proportion of bookings. The operator will not financially pull large payments forward to the hotel. And the hotel is not interested in giving additional discounts on a significant part of its rooms. Therefore, the phrase sent2008 "Often, personally, this is how it is with me" makes me smile.
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answered 10 years ago
Topicaster.
You have the right to see your booking in the operator's system. Come to the agency and ask to see your booking. The manager can do this in 5 minutes. Everything is visible in the booking - dates, flights, passport details, hotel. And most importantly - the state of payment.
Since the tour is a package tour, it pays for the entire package of services. Those. there is no separate payment for the flight, hotel, etc. If the booking (application) is paid, then you have paid for the entire package.
If the agent resists, then you dial the call center of the operator from whom you booked your tour directly from the agent's office and explain the situation. Then the operator will help you. It will find a reservation according to your passport data, hotel and dates and report its status. Or he will ask you to transfer the phone to the agent and explain to him that he is wrong. In this situation, the operator is on your side. He is not interested in having problem applications or someone taking advantage of him, entering into contracts on his behalf and not making reservations in his system.
Many operators, especially in Russia, have the opportunity to independently check the status of the reservation on the site. To do this, you need to know the number and enter some additional data. For example, last name.
You have the right to see your booking in the operator's system. Come to the agency and ask to see your booking. The manager can do this in 5 minutes. Everything is visible in the booking - dates, flights, passport details, hotel. And most importantly - the state of payment.
Since the tour is a package tour, it pays for the entire package of services. Those. there is no separate payment for the flight, hotel, etc. If the booking (application) is paid, then you have paid for the entire package.
If the agent resists, then you dial the call center of the operator from whom you booked your tour directly from the agent's office and explain the situation. Then the operator will help you. It will find a reservation according to your passport data, hotel and dates and report its status. Or he will ask you to transfer the phone to the agent and explain to him that he is wrong. In this situation, the operator is on your side. He is not interested in having problem applications or someone taking advantage of him, entering into contracts on his behalf and not making reservations in his system.
Many operators, especially in Russia, have the opportunity to independently check the status of the reservation on the site. To do this, you need to know the number and enter some additional data. For example, last name.
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answered 10 years ago
Hotline, thanks, exhaustive answer. I am especially pleased for the positive (smile, these are not tears) received by you with my participation.
There is such a Russian proverb - what is on the forehead, what is on the forehead, gets the head, this is that TA does not book a hotel, air flight, insurance, but a package tour. I smiled while reading, I smile while writing an answer.
For me, a tourist, all the subtleties of the tourism business, all its smallest components are not so interesting, for me it is much more important, having decided on a hotel, to come to the TA or TO office, arrange everything and leave the office with my copy of the contract, application and other documents, and Even better, when in the application in each item, there is a status of "confirmed".
And yet, even a booked and confirmed hotel can be changed to another. This year I changed the confirmed hotel to another 29 days before departure without penalty.
There is such a Russian proverb - what is on the forehead, what is on the forehead, gets the head, this is that TA does not book a hotel, air flight, insurance, but a package tour. I smiled while reading, I smile while writing an answer.
For me, a tourist, all the subtleties of the tourism business, all its smallest components are not so interesting, for me it is much more important, having decided on a hotel, to come to the TA or TO office, arrange everything and leave the office with my copy of the contract, application and other documents, and Even better, when in the application in each item, there is a status of "confirmed".
And yet, even a booked and confirmed hotel can be changed to another. This year I changed the confirmed hotel to another 29 days before departure without penalty.
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answered 10 years ago
Thank you all! Learned a lot of new and necessary))) and important!
I got a booking number from the travel agency, called Biblio Globus. Everything has been confirmed.
but the following clause in the contract confused me: "The exact amount of payment at the rate on the day of confirmation."
On Friday morning I made a 100% payment, and the calculation of the final amount for the confirmation rate ...
and I don't approve? - I decided to check: maybe they are waiting for an overvalued exchange rate, but everything has already been confirmed - therefore, the fact of deception. Can they say any date?
This is the first time I've encountered this. As a standard, I paid and went, but I didn’t care what course and when they would confirm it (on the same day or sometimes on the 2nd, 3rd, week). Have you ever had any recalculations? those. Should I still stay?
And most importantly, the application / reservation number was always registered in the contract.
Now I know when the hotel was confirmed, and if such an agreement was signed, I can accurately calculate the amount of the surcharge.
I got a booking number from the travel agency, called Biblio Globus. Everything has been confirmed.
but the following clause in the contract confused me: "The exact amount of payment at the rate on the day of confirmation."
On Friday morning I made a 100% payment, and the calculation of the final amount for the confirmation rate ...
and I don't approve? - I decided to check: maybe they are waiting for an overvalued exchange rate, but everything has already been confirmed - therefore, the fact of deception. Can they say any date?
This is the first time I've encountered this. As a standard, I paid and went, but I didn’t care what course and when they would confirm it (on the same day or sometimes on the 2nd, 3rd, week). Have you ever had any recalculations? those. Should I still stay?
And most importantly, the application / reservation number was always registered in the contract.
Now I know when the hotel was confirmed, and if such an agreement was signed, I can accurately calculate the amount of the surcharge.
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answered 10 years ago
It just so happened that I always took vacations, this time I was sick and my husband went. Unfortunately, I did not show vigilance (((I would not subscribe to this for anything!
In addition, the course is mercilessly creeping up?!
In addition, the course is mercilessly creeping up?!
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answered 10 years ago
Mey. When signing the contract and fully paying for the tour, the tourist should not be affected by the further exchange rate. "The exact amount of payment at the rate on the day of confirmation" - I hear this for the first time. And if you want to leave the agency with the booking number, wait until they book the tour (it won't take long). But the presence of such a number does not mean anything until the tour is confirmed by the operator. Hotline is right, it takes time.
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answered 10 years ago
Sent2008. You seem to be an experienced tourist. I respect your feedback. But you are in Moscow. And for regional agencies, to put it mildly, the work is a little more complicated: we do not send requests to hotels, insurance, etc., but the operator. It takes time, some directions (exotics) are waiting for 2 days (without a garter to the exchange rate). I will not bother with working moments. Here it was about the reservation number, my tourists never demanded it, they turn to us with all questions, which is why I wrote above about trusting the company.
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answered 10 years ago
Is this the first time I've encountered this? data and caused my doubts.
Has it ever happened that at the time of signing the contract confirmation came right there ?! Sometimes I’ll get home and the agent told me, and sometimes on the third day.
There are few of my reviews, but I often rest.
Thank you.
Has it ever happened that at the time of signing the contract confirmation came right there ?! Sometimes I’ll get home and the agent told me, and sometimes on the third day.
There are few of my reviews, but I often rest.
Thank you.
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answered 10 years ago
hotlines. I also run the risk of gaining minuses, but I cannot but support you. In practice, it is. I especially liked point 2, when they are offended that they were not booked by phone call.
Good luck with our hard work. Especially with us now
Good luck with our hard work. Especially with us now
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answered 10 years ago
as I understand it, I received help from agents too ))) Thank you.
As for "on call": this is not the first time I fly with my agent, and not even the first year. I can call her when I see a good price: Book now! I'll be there in 30 minutes with the money. I'm coming, the contract is already signed. Because we have a trusting relationship - she is sure of me. But this time, alas and ah, I didn’t have the opportunity to buy a tour from her (((and now the crap came out.
Conclusion: set up a relationship with one - wait!
As for "on call": this is not the first time I fly with my agent, and not even the first year. I can call her when I see a good price: Book now! I'll be there in 30 minutes with the money. I'm coming, the contract is already signed. Because we have a trusting relationship - she is sure of me. But this time, alas and ah, I didn’t have the opportunity to buy a tour from her (((and now the crap came out.
Conclusion: set up a relationship with one - wait!
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answered 10 years ago
Mey. Nothing terrible happened to you. I understand that you did not pay extra for the tour after confirmation.
And you can prepare an agreement on a call, this will save your time, but you don’t know if the agent is already booking before your arrival. I think no. She understands the consequences.
I wish you a good rest, and most importantly, tune in to the positive.
And you can prepare an agreement on a call, this will save your time, but you don’t know if the agent is already booking before your arrival. I think no. She understands the consequences.
I wish you a good rest, and most importantly, tune in to the positive.
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answered 10 years ago
Nataliya_ Let me remind you that I paid 100% on the day the contract was signed. At the rate of 12.09, and the agent asks for an additional payment at the rate of 15.09 on the day of confirmation. But it's not about paying! my question was initially: that she did not tell me the reservation number and I tried to find an opportunity to verify the confirmation on my own, with the help of advice on TurPravda.
Thank you.
Thank you.
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answered 10 years ago