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In general, I have this situation: on 27.02 I booked a tour for March 17, but it so happened that I was forced to abandon the tour and already on March 28 I refused, on March 1, TA had already submitted a cancellation letter to the TEZ tour, tell me what the amount of the fine could be, in How long will the money be returned, I’m worried. TA scares us with large penalties, definitely doesn’t say anything, magpies don’t say, first they say one thing, then another, I’m confused. I need to return the money, we only made an advance payment ... I’m waiting answer! thanks!
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Answers • 17
Did you read the contract? When I worked, a refund within 2 weeks, it was all spelled out. The amount of the fine is set by the TOUR OPERATOR, in your case TEZ. , for how long you refused. The shorter the time before departure, the greater the amount.
Always read the contract with the travel agency!
Always read the contract with the travel agency!
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answered 14 years ago
The term is more than 2 weeks and the contract says from 5 days to return the money, TA says that within 5 days, as I understand it, 5 days is after writing a letter of refusal? tez in such terms (as I read on the site) charges a fine of 150 rubles per person, and TA says that they say there will be a huge fine, so I’m panicking! We haven’t even paid the full amount yet
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answered 14 years ago
This means that the travel agency must return the money to you within 5 working days, and if the TEZ says 150 rubles, then tell us about this travel agency where you booked. Or maybe they think you don’t know))
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answered 14 years ago
Yes, we said) we just worry about everything, TA is very suspicious (((thanks for the answer!
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answered 14 years ago
Demand money, if anything, you are obliged to return it !! Just demand it, let them think that it is better not to mess with you.))!
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answered 14 years ago
1. No need to worry. The 1st was canceled, and on the 2nd you are already so worried.
2. Penalties - in accordance with the terms of the contract. The agency could enter 100%. Read the contract. For control, download the agency agreement from the TEZTUR website - there is a fine scale that works for agencies. You have a moral right (formal - under the contract) in such a scale and demand.
3. There is no deadline for the return of money in the standard contract, which requires the conclusion of TEZTUR. Usually, TEZTUR does not return money - it offers to be credited towards the next bookings. Not because they are greedy, but because bookkeeping is so much easier. Therefore, the agency has the moral right to return the money to you from the first sale of the TEZTUR tour. For a good agency, this is 2-3 days.
4. Did the agency manage to pay for your tour? This should have been requested at the time of cancellation. You have the right to see the status of your booking. Everything is visible there.
By the booking number, you can find out this information in TEZTUR.
5. Making money on non-returns is too expensive for an agency. Too many participants in the process - TEZTUR, consumer protection, licensing authority.
2. Penalties - in accordance with the terms of the contract. The agency could enter 100%. Read the contract. For control, download the agency agreement from the TEZTUR website - there is a fine scale that works for agencies. You have a moral right (formal - under the contract) in such a scale and demand.
3. There is no deadline for the return of money in the standard contract, which requires the conclusion of TEZTUR. Usually, TEZTUR does not return money - it offers to be credited towards the next bookings. Not because they are greedy, but because bookkeeping is so much easier. Therefore, the agency has the moral right to return the money to you from the first sale of the TEZTUR tour. For a good agency, this is 2-3 days.
4. Did the agency manage to pay for your tour? This should have been requested at the time of cancellation. You have the right to see the status of your booking. Everything is visible there.
By the booking number, you can find out this information in TEZTUR.
5. Making money on non-returns is too expensive for an agency. Too many participants in the process - TEZTUR, consumer protection, licensing authority.
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answered 14 years ago
I hear about point 3 for the first time)) laughter, what are the subsequent bookings?? if the tourist did not fly away and refused in advance, the tour operator returns the money. (maybe with a fine)
No one will tell you the booking number! This information is not for tourists.
TEZ will not even know if the travel agency has earned something on this or not, they do not delve into this.
No one will tell you the booking number! This information is not for tourists.
TEZ will not even know if the travel agency has earned something on this or not, they do not delve into this.
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answered 14 years ago
The contract says that the fine is in the amount of the damage incurred, and the money is returned from 5 days, they read on the TEZ website that they will generally charge 150 rubles per person from us, it’s just that they confuse me very much about the behavior of TA, they bustle, they constantly say different things and threaten with a huge fine from side of TEZ, that’s why I’m most worried about this, I generally have an assumption that they really have money, they offered to rebook, but how to rebook if, according to them, the cancellation has been sent? everything will have to be paid extra .... TA "Aquarius"
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answered 14 years ago
to Noelle. Laughing for no reason is stupid. Download the template of the agreement with the TEZA tourist, which he requires to conclude and find the refund period. If you find a reason to laugh - write, we will laugh together.
Regarding the booking number. If you think this is a secret, then you booked your tours in the wrong place. It's not a secret. Moreover, most operators can find out the status of the reservation through the site, knowing only the number of this reservation. It's made for tourists. Check out my profile. For example, we make a reservation with a tourist and write it into the contract.
This is fine.
For LanaKa. Let them show you your booking. There is nothing secret in this. There you can see her condition and financial parameters.
Regarding the booking number. If you think this is a secret, then you booked your tours in the wrong place. It's not a secret. Moreover, most operators can find out the status of the reservation through the site, knowing only the number of this reservation. It's made for tourists. Check out my profile. For example, we make a reservation with a tourist and write it into the contract.
This is fine.
For LanaKa. Let them show you your booking. There is nothing secret in this. There you can see her condition and financial parameters.
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answered 14 years ago
and another question, we booked a tour more than 2 weeks in advance, TA told us that this is a last-minute tour, that they only work with special offers, is this true? In my concept, a last-minute tour is a tour that is booked a maximum of a week in advance and at a discount, well like for 998 dollars and for 7 days!??
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answered 14 years ago
HOTLine, so you are probably from TEZ yourself?))
I only booked through a travel agency a couple of times, later I booked it myself on a credit card.
In general, she herself was a TRAVEL AGENT in the past, in one large company. Therefore, I know what I'm talking about.
Maybe they really still have the money, if they haven’t paid for the tour. Travel agencies don’t want to part with their money)) But they will give it away, where will they go, it’s designed for the fact that you don’t know))
I only booked through a travel agency a couple of times, later I booked it myself on a credit card.
In general, she herself was a TRAVEL AGENT in the past, in one large company. Therefore, I know what I'm talking about.
Maybe they really still have the money, if they haven’t paid for the tour. Travel agencies don’t want to part with their money)) But they will give it away, where will they go, it’s designed for the fact that you don’t know))
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answered 14 years ago
I understand that you only gave a deposit, but did not pay the entire amount?
On cancellation:
from 21 days to 14 days under an agreement with Tez Tour, a fine of $5
from 13 days to 7 days - penalty 10%
The agency returns the money to you as soon as the operator sends it to them. On time approximately from 2-3 days to 2 weeks.
When canceling Tez Tour, we are always refunded in money, not on account of bookings. And at a price of 998, it all depends on which hotel had such a price.
On cancellation:
from 21 days to 14 days under an agreement with Tez Tour, a fine of $5
from 13 days to 7 days - penalty 10%
The agency returns the money to you as soon as the operator sends it to them. On time approximately from 2-3 days to 2 weeks.
When canceling Tez Tour, we are always refunded in money, not on account of bookings. And at a price of 998, it all depends on which hotel had such a price.
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answered 14 years ago
Thanks to everyone, you helped me a lot, today I went to write a request for a refund, moreover, the head of the TA said that he would return everything without penalties))) and wrote a statement in his name) it seems that they still have the money))) promised that within 5 working days everything will be returned (I hope not lying)
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answered 14 years ago