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Where to file a complaint about the guide URGENT !!!!!!
Dear forum users. URGENTLY need advice. At the moment, my elderly parents and my child are on ........in Egypt for the first time abroad. I'm here. At a great meeting, the hotel guide SO TERRIBITED them after they refused to buy excursions, that mom and dad had pressure. Well, the daughter still didn’t understand what was happening. We found a note in the door of the room YOU NEED TO SHOT!!!! terrified, they don’t know where to turn, the hotel management was eliminated, since he is not their employee. Where and with whom can I contact so that the Coral representative leaves them ????
Translated automatically from Russian. View original
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Answers • 28
Well, Coral's website has a hotline: Tourist Hotline
24 hours: +7 (495) 627 78 79
+7 (495) 232 08 09
For individuals
from Moscow: +7 (495) 232 10 11
from regions: 8(800)250 10 11
Call and explain the situation
24 hours: +7 (495) 627 78 79
+7 (495) 232 08 09
For individuals
from Moscow: +7 (495) 232 10 11
from regions: 8(800)250 10 11
Call and explain the situation
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answered 9 years ago
The fact is that intimidation of tourists is a common thing, you need to call the hotline already here in Egypt (telephones are on the stand for tourists) from the reception and complain about your hotel guide. They should give you an answer while you are still in Egypt, and when you leave, when filling out the questionnaire, they must indicate this problem and the name of the guide. As far as I remember, you have a meeting company Odeon Tours, calling a corral in Russia is practically useless.
You needed to instruct your mom and dad so that they would not pay attention to such "meetings and conversations"
If you give your parents' room number, I'll try to explain and reassure them. Unfortunately, they never contacted me after this incident ((
You needed to instruct your mom and dad so that they would not pay attention to such "meetings and conversations"
If you give your parents' room number, I'll try to explain and reassure them. Unfortunately, they never contacted me after this incident ((
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5.5
answered 9 years ago
By the way, let them keep the note and write a complaint, all this can be attached to the case on demand for compensation.
Be sure to let them call the hotline here, at the same time you call in Russia. All calls are recorded. These freaks should be punished!
Moreover, a complaint in the hotel guest book will also ruin the reputation of this guide and the hotel management will be obliged to notify the host company of such a case.
Let a copy of the complaint be removed and taken home.
Be sure to let them call the hotline here, at the same time you call in Russia. All calls are recorded. These freaks should be punished!
Moreover, a complaint in the hotel guest book will also ruin the reputation of this guide and the hotel management will be obliged to notify the host company of such a case.
Let a copy of the complaint be removed and taken home.
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5.5
answered 9 years ago
Information from Coral's website
Host company in Egypt ODEON TOURS
Office in Sharm El Sheikh
Taqseem Aida St. Villa 40 El Hadaba Um Seed - 8 Sharm el Sheikh Tel: (2 069) 3 604 573
Fax: (2 069) 3 604 574
Hotline: +201151140000
Host company in Egypt ODEON TOURS
Office in Sharm El Sheikh
Taqseem Aida St. Villa 40 El Hadaba Um Seed - 8 Sharm el Sheikh Tel: (2 069) 3 604 573
Fax: (2 069) 3 604 574
Hotline: +201151140000
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2.5
answered 9 years ago
And in such cases, the case is limited to a complaint? No statements to the police for direct threats to life? "YOU SHOULD BE SHOT"... No apologies or compensation from the tour operator?
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3.5
answered 9 years ago
The note was dropped. They will make big eyes and say we have nothing to do with it. But what frightened, other tourists can confirm. It needs to be solved from here first and collect everything you can. And then according to the circumstances. The question is, can older parents pull it all off? I feel sorry for them, especially since they are here for the first time (
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answered 9 years ago
orbittours.ru Thanks for the clarification. Yes, they do not call ....... sort of reassured. Already changed their minds about going on a tour.
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3
answered 9 years ago
It is quite understandable that after such a meeting there will be no desire to go anywhere. Let the rest of the rest at least just relax, but I would advise you to call the hotline here.
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answered 9 years ago
I read, a very familiar situation. Usually in the hotel and the police and employees at the same time. So you only need to rely on a representative of a travel agency in Egypt. Usually there is a girl at the reception who you can approach and solve this problem, Russian-speaking. But damn it, the guides have blossomed! !! For the future, tell your parents not to go to such meetings! They will save your nerves and health! And it’s worth going on excursions. There are many local travel agencies where prices are cheaper and the rest is pleasant!
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5
answered 9 years ago
Unfortunately, only our tourists manage to intimidate like this (((Our ignorance and not using our rights, sometimes not wanting to just get involved in it, allows the guide to behave this way. I am for the literacy of tourists! And for the fact that before the trip you should read all the information about country and possible nuances. Forums are full of impudence of guides and this is not acceptable. Unfortunately, not all people are confident travelers (
The British or Italians and Germans will not even try, because they know their rights and if there is even the slightest pressure, a large fine will be immediately set for ruining the rest.
The British or Italians and Germans will not even try, because they know their rights and if there is even the slightest pressure, a large fine will be immediately set for ruining the rest.
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4
answered 9 years ago
I'm in front of their trip EVERYTHING!!!! 100 times said and warned. And about this meeting, which is not needed by the welcome. that you can't walk. BUT these are people of the old school ..... They said it was necessary, they got up and went. Moreover, at the airport they warned that this is MANDATORY. While I am trying to calm them down from Russia, they have already asked me not to aggravate their situation, otherwise they will suddenly take me to the Police!!!! In short, horror. But how to punish this guide? which ruined the holiday for my 70 year old parents.
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answered 9 years ago
A deplorable but very standard situation. But the main mistake is that you, knowing the nuances of rest, sent them to rest alone. It’s good that they didn’t buy a tour to Syria.
Older people are worse than children, they simply cannot quickly adapt to new and alien conditions.
Unfortunately, it will be practically impossible to help them from Russia. Our operators actually do not have any influence on the receiving party.
Perhaps in the correct form this question can be asked to the Russian Embassy in Egypt if there is at least some evidence of threats.
Embassy of Russia in Egypt
Embassy in Cairo
Address: Cairo, Dokki, Giza St., 95, Egypt
Telephone:
(8-10-202) 348-9353, 348-9354, 348-9356, 348-9744
Fax machine:
(8-10-202) 360-9074
E-mail: [email protected]
Well, as an option
Tourist Police Sharm El Sheikh - 062-600-675
If you decide to act, then act in all directions.
Older people are worse than children, they simply cannot quickly adapt to new and alien conditions.
Unfortunately, it will be practically impossible to help them from Russia. Our operators actually do not have any influence on the receiving party.
Perhaps in the correct form this question can be asked to the Russian Embassy in Egypt if there is at least some evidence of threats.
Embassy of Russia in Egypt
Embassy in Cairo
Address: Cairo, Dokki, Giza St., 95, Egypt
Telephone:
(8-10-202) 348-9353, 348-9354, 348-9356, 348-9744
Fax machine:
(8-10-202) 360-9074
E-mail: [email protected]
Well, as an option
Tourist Police Sharm El Sheikh - 062-600-675
If you decide to act, then act in all directions.
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2.5
answered 9 years ago
If the hotel is normal, then it values its reputation and is very afraid of bad reviews in tripadvisor. Inform the hotel manager that there will be an objectively bad review of the hotel due to the hotel guide.
Well, a complaint to the corral on the actions of the hotel guide.
"The British or Italians and Germans will not even try, because they know their rights and if there is even the slightest pressure, a large fine will be immediately set for spoiling the rest."
orbittours.ru foreigners are "not touched" because they are almost all independent tourists and do not use package tours, like we do.
Well, a complaint to the corral on the actions of the hotel guide.
"The British or Italians and Germans will not even try, because they know their rights and if there is even the slightest pressure, a large fine will be immediately set for spoiling the rest."
orbittours.ru foreigners are "not touched" because they are almost all independent tourists and do not use package tours, like we do.
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answered 9 years ago
Enjoy package tours, and a lot. My husband works for a big company, they are the host of one big English tour operator. You should have seen the rules that the company sent here in order to properly communicate with English tourists, so that God forbid they had no complaints. Sharma's stats: the biggest compensations for the nuances in the rest are the British, then the Germans, then the Italians, Russian speakers 2 from the bottom of the list. Does this mean nothing to you?
Some Indians came into my office (but they had an English passport) and I asked for information, but do your guides scare you? They looked at me with big eyes and said - Let them try! All that guides can say to the British here is that we have insurance and super service in our package, unlike the street! Nothing else!
Some Indians came into my office (but they had an English passport) and I asked for information, but do your guides scare you? They looked at me with big eyes and said - Let them try! All that guides can say to the British here is that we have insurance and super service in our package, unlike the street! Nothing else!
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½
answered 9 years ago
toxic, let them call the phone number in Egypt, at the stand of the tour operator with whom your parents went, he is! And they will tell the situation. They will tell you what to do. Usually you need to write a complaint or whatever they call it in writing and give it to the representative at the hotel. (Separate counter). That's all. their discretion. We had an unpleasant situation with the guide.! So everything can be solved. And the fact that they call names, scare, etc. especially if there is no man nearby, yes. Rudeness, unfortunately, and no responsibility, this takes place everywhere. The human factor)).
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answered 9 years ago
We travel with a company of 10-16 people every year from January to February. There was a case when at such a meeting in the morning (after yesterday's arrival ...) one such GAD scared us so much with excursions, insurance, etc., while there was a person at the meeting 20-25, and also threatened to take away the vouchers (ridiculous and illiterate). So it ended up that I had to explain such things in raised tones:
1. tour operator is a ticket
2. insurance is an insurance company, not a tour operator
3.voucher is like a passport
4. type recorded the conversation of the meeting on a mobile phone, for further discussion in our company, and that this will be proof of his rudeness
Read that fine print on the contract and insurance, don't
be lazy, then you will not be SCARY.
1. tour operator is a ticket
2. insurance is an insurance company, not a tour operator
3.voucher is like a passport
4. type recorded the conversation of the meeting on a mobile phone, for further discussion in our company, and that this will be proof of his rudeness
Read that fine print on the contract and insurance, don't
be lazy, then you will not be SCARY.
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answered 9 years ago
It's like a passport!
It makes no sense to carry your passport with you if you have a voucher. The voucher contains your full name and hotel, which is enough for the police. I meant this. Where there is passport control, there is naturally a passport.
It makes no sense to carry your passport with you if you have a voucher. The voucher contains your full name and hotel, which is enough for the police. I meant this. Where there is passport control, there is naturally a passport.
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answered 9 years ago
Cool. I'm more afraid to leave my passport in the "safe" of an Egyptian hotel than to carry it with me. And a voucher is, in general, just a memo to reassure a tourist that his reservation and air ticket are confirmed by MOT. The hotel will settle even without a voucher, the airline will put you on a flight, especially without one. Thousands of independent tourists generally roam around Egypt without any vouchers :)
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1.5
answered 9 years ago
A voucher is not a passport and cannot fulfill its function in any way. How do you prove that it is you who are registered in the voucher, and not your friend? If something happens, God forbid, of course, only a passport can testify that you are you))) If an insured event occurs, then insurance and a passport are a guarantee of receiving services.
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answered 9 years ago
I agree, they roam without vouchers, but leave your passport unattended on the beach too ... I personally also make a photocopy of the passport. One is not a hindrance to the other.
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answered 9 years ago
The importance of a voucher is specially exaggerated, by the way, hotel guides, so to speak, a lever of action))) they don’t have the right to take away a passport! here they are frightening - uuuuu we will take away the voucher and you will not be able to go anywhere - they are talking nonsense, but there are many tourists who believe!
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answered 9 years ago
And what exactly angered this guide so much that he only began to frighten your parents? What did they tell him? Maybe they themselves were unrestrained? When we go to these meetings, we silently listen to the guide and leave. And to the question about excursions, we answer that we have already been everywhere.
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answered 9 years ago
The fact is that they wanted to go on an excursion, but not with a hotel guide, so he sold out
Many elderly here feel defenseless, so the guide took advantage.
Many elderly here feel defenseless, so the guide took advantage.
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answered 9 years ago
The heroes should be known in person, write the hotel and the name of this Hitler so that the tourists are ready, I haven’t read or heard anything like this about the execution yet .. this, in my opinion, goes beyond all limits. Yes, intimidation, yes, gray wolf tales about insurance, but this. .. + write on all tour.sayah forewarned forearmed.
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answered 9 years ago
In recent visits to Egypt, I did not meet with guides, ABSOLUTELY. We read all the information on informative boards - we went on excursions with Irina all sharm. And no creature spoiled our vacation by selling its excursions.
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answered 9 years ago