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We also want to reissue the ticket to other persons, tour operator SanMar, departure on November 26th. The travel agency says no! How so?!
We also want to reissue the ticket to other persons, tour operator SanMar, departure on November 26th. The travel agency says no! How so?!
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Answers • 14
We often use RB, so this is the first question we ask in TA. The answer is always the same: yes, it is possible, but it will require certain costs for reissuing documents. The amount of reissuance (or fines) from $ 20 and above, depending on the time of departure, the fewer days before departure, the higher the "penalty". In your case, there are still 3 weeks before the rest, this is not so little. In TA they are simply cunning, they do not want to mess around. Threaten to appeal to the Prosecutor's Office. And of course, pay attention to your contract. Does it include this item?
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2.5
answered 9 years ago
It depends on which flights you have already registered. There are cheap flights that are non-refundable.
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answered 9 years ago
It was like that, we bought a tour to Turkey (for 4 months, the price was very good) - a country without prior visas, which played an important role (2 adults + 2 children). A week before departure, trouble happened - in general, there was no time for rest at that moment. Friends in the same composition flew instead of us (they paid less for the ticket, but the amount suited us, and TA did not lose customers). Everything was re-arranged quickly and as far as I remember, there were no problems at all. It all depends on the TA employees - how much they value customers and how ready they are in fact to solve emerging problems. When booking early (this is an unpredictable thing, anything can happen), I always focus on this moment.
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answered 9 years ago
You can re-register either free of charge or for a nominal fee of 5-10 dollars. But everything is possible.
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answered 9 years ago
There is a nuance here. Sometimes it is written in the contract that you can change surnames but no more than 3 letters, otherwise it is considered as a new reservation. There was such skill in practice. You need to carefully read the contract and then if there are no clauses, feel free to demand your rights. Go to the sanmara website and read their standard booking agreement. If there are no special requirements for changes, then feel free to change tourists.
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1.5
answered 9 years ago
The contract doesn't say anything about renewal. Probably, we chose not the best TA, the employee simply did not want to bother. Thanks everyone for the replies. At the moment, we have already written a statement about the cancellation of the tour. And a new question appeared: the employee told me the preliminary amount of the fine: 23 thousand! As far as I know, SanMar has a fine of $15 per person if more than 15 days remain before departure. TA has no right to cheat more. So?
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answered 9 years ago
Read the contract better, usually the fine sanctions are prescribed how much and for how many days what money.
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2
answered 9 years ago
It was stated in the contract that the Travel Agent himself takes the fines, from 10 to 100%, because he allegedly incurs losses.. What I personally doubt.. What other losses does the tour agent have?!)). BUT! I refused to sign this page of the contract) it so happened that we changed the hotel, and the contract had to be drawn up a new one. It was this new contract that I did not sign. So, is the Sanmar fine really $15 per person?
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answered 9 years ago
Our tourists change their names even for free 2 weeks before departure.
"Then the Travel Agent himself takes the fines, from 10 to 100%, since he allegedly bears losses"
Let the travel agent, according to this agreement, bear the losses. What are you doing here?
"Then the Travel Agent himself takes the fines, from 10 to 100%, since he allegedly bears losses"
Let the travel agent, according to this agreement, bear the losses. What are you doing here?
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answered 9 years ago
Ask your agent to show the fine issued by the sanmar. They will show it.
The agency essentially does not incur any losses (if only moral and time spent on you), these are the losses of the operator.
The agency essentially does not incur any losses (if only moral and time spent on you), these are the losses of the operator.
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1.5
answered 9 years ago
I asked. It turned out that the conditions at SanMar were -10%, we got minus 7 thousand, but not 22! Now there is a new question! Due to the current situation in the country, and the ban on flying to Egypt, you can exchange the tour for another direction or refuse completely, with a refund. Why does the tour operator SanMar provide us with a refund of the full cost of the tour? Is it legal in this situation?
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answered 9 years ago
As we were told, again, in TA, despite the official order of the authorities, SanMar still bills us -10%. How so???
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answered 9 years ago
if I'm not mistaken, such situations are classified as force majeure .... you have a clause in the contract on this topic. read it. Due to circumstances beyond the control of TA, etc .....
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answered 9 years ago