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We bought a ticket from anex tour, Azurair Ukr. So now I read the reviews - not a single normal one. 80% have flight delays (minus a day). Nobody compensated. Who flew from Kyiv?
We bought a ticket from anex tour, Azurair Ukr. So now I read the reviews - not a single normal one. 80% have flight delays (minus a day). Nobody compensated. Who flew from Kyiv?
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Answers • 54
In most cases, a flight delay is not initiated by the carrier, but by the operator.
In any case, you have already bought a ticket, so you have to go ...
In any case, you have already bought a ticket, so you have to go ...
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1.5
answered 6 years ago
I flew with azur charters several times from Kyiv to Bodrum (Turkey) last year normally without delay
To Egypt tour to Sharm air windrose
Most airlines experience flight delays.
For serious charter delays and old aircraft, this is bravo air
To Egypt tour to Sharm air windrose
Most airlines experience flight delays.
For serious charter delays and old aircraft, this is bravo air
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3.5
answered 6 years ago
From Kyiv. A charter delay of up to 24 hours is not considered grounds for compensation. Staying at a hotel is not counted by days, but by nights. Happy way!
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answered 6 years ago
It's a roulette, if you're lucky. All of these things happen to everyone. Planes break down, the weather fails, but you never know what can happen in this life. Last year, UIA had a plane out of order, how much noise and problems (delays-transfers) there were. So, now look for an alternative, if the flight of this airline is right for me ... of course not! Stay positive and hit the road :)
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answered 6 years ago
charters by definition are non-stationary flights. so transfers are possible, and even at an earlier time, so the tirists are always warned to look at the reception at their tour guide on the eve of the flight. but we only had a departure delay of 2.5 hours once, it seems not critical
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answered 6 years ago
We flew through Anex and there were no delays, and Tez Tour postponed the flight for 12 hours + 4 hours at the airport sunbathing - we lost a day of rest. Who's lucky
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answered 6 years ago
Cvetlana38 Thank you for your answer. Not many understood that I was asking about a specific MOT????????♀️
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answered 6 years ago
nesti6712
If specifically according to Anex, this is one of those that have one of the best (large) TOs. Yes, it can be different, but this is different for absolutely all TOs. I quite like Anex, I rarely got into delays with them, if you can consider a delay of 1 hour
If specifically according to Anex, this is one of those that have one of the best (large) TOs. Yes, it can be different, but this is different for absolutely all TOs. I quite like Anex, I rarely got into delays with them, if you can consider a delay of 1 hour
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answered 6 years ago
Pavel1900 Thank you) yes, we already flew charters with others, everything was fine (we didn’t get into delays, we just moved the plane back, but the hotel warned us). But there are just a lot of bad reviews about the annex, so I decided to find out what to be prepared for, There are some statistics anyway...
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answered 6 years ago
nesti6712
If there are statistics, then you definitely can’t find them in the reviews) once again, of those that are on the market, Anex is one of the best TOs.
If there are statistics, then you definitely can’t find them in the reviews) once again, of those that are on the market, Anex is one of the best TOs.
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answered 6 years ago
Of the five departures from Kyiv, there were four delays, from two hours to 9 hours (twice). Arrived at the hotel later than 12 at night, once at 5.30 in the morning. In fact, we lost almost a day in the hotel. They turned to the anex wherever they could with all the complaints and demands for payments for the lost days. The answer is negative.
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answered 6 years ago
We wrote above that a flight delay of up to a day is NOT a basis for compensation. Written in any standard package tour agreement.
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answered 6 years ago
ilika15
So we are afraid of this, but there was a ticket to this hotel only through the annex ((((we'll see ...
So we are afraid of this, but there was a ticket to this hotel only through the annex ((((we'll see ...
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answered 6 years ago
mindguru
They already told me the same thing in TA ... For some reason, there are a lot of complaints in terms of delays specifically about the anex. I perfectly understand what a charter is, etc., but many write that if other TAs are trying to solve the problem, then everything is in the anex ignore complaints and avoid explanations
They already told me the same thing in TA ... For some reason, there are a lot of complaints in terms of delays specifically about the anex. I perfectly understand what a charter is, etc., but many write that if other TAs are trying to solve the problem, then everything is in the anex ignore complaints and avoid explanations
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answered 6 years ago
That is why we continue to fly anex that either the hotel is only sold by this operator, or tours are suitable for the price.
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answered 6 years ago
I also lost one day off this year due to a delayed departure. My travel agent knocked out from the tour operator for me the return of my $ 25 for early departure, which I paid extra, and $ 75 compensation for the loss of a day off. And from the carrier by law should pay compensation of up to 400 euros for such hogwash. Only I didn't have time to do it anymore. And still, there is a fine line between the old and broken fleet of the carrier, which is constantly broken, and the flight delay for the safety of the passenger. They constantly justify the fact that they save the lives of passengers without releasing their flight into the sky :) I recommend choosing reliable agencies that press from the tour operator for you at least some compensation for your losses!
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1.5
answered 6 years ago
With Anex, the problem this year is like never before, everything was fine before. Most likely this is due to the "good" aircraft or the problems of paying for flights. The airport near me is a kilometer away and you can see how, when and what flies.
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answered 6 years ago
I flew with Anex two months ago, neither there nor back, there were no problems and no delays.
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answered 6 years ago
Anex with Azur air, unlike join up with air bravo, they do not transfer flights from one airport to another 8 hours before departure, and Anex did not have cases of booking one hotel, but settling in another hotel, as is practiced by join up
I encountered the transfer of charters at Tez with UIA, instead of arriving in Turkey at 8 in the morning, the day before departure they postponed the flight to 5 in the evening, and only then at the airport they postponed it again, as a result, we were at the hotel at 23:30, the day was lost
I encountered the transfer of charters at Tez with UIA, instead of arriving in Turkey at 8 in the morning, the day before departure they postponed the flight to 5 in the evening, and only then at the airport they postponed it again, as a result, we were at the hotel at 23:30, the day was lost
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answered 6 years ago
Katyarom
We also paid for an early flight .. yes, apparently you can’t guess here .. I would like the Travel Agencies to stop booking old planes (even if it will cost us a little more) and be responsible for the lost time of passengers ... one thing for 2 hours, but the other is 8.9. and this is with children. at the airport, not only are they already tired and squeezed out, but also the children with their “want” spent half the money on vacation))))) I’m exaggerating of course, but still .... no one is responsible for such moments and they are increasingly encountered in practice!
We also paid for an early flight .. yes, apparently you can’t guess here .. I would like the Travel Agencies to stop booking old planes (even if it will cost us a little more) and be responsible for the lost time of passengers ... one thing for 2 hours, but the other is 8.9. and this is with children. at the airport, not only are they already tired and squeezed out, but also the children with their “want” spent half the money on vacation))))) I’m exaggerating of course, but still .... no one is responsible for such moments and they are increasingly encountered in practice!
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answered 6 years ago
We flew Azurair on 02/08/18, the departure was supposed to be at 16-00, the day it was postponed to 17-30, at the airport several times it was postponed for half an hour, in fact we flew out at 20-15, when we were already sitting on the plane, we were still doing de-icing for about an hour. We were at the airport at the border control exactly at midnight, we stood there for more than an hour. As a result, a lunch box was waiting for us at the hotel, while we settled in, had a snack and went to bed with the child, it was already 3 am ((And we thought we’d get to dinner ... But on the day of departure we had a late flight, at 19-40 h., we didn’t cut off our bracelets (unlike other tourists), because on the day of arrival we didn’t get lunch, and the delay was 25 minutes.
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answered 6 years ago
Anex and azur are an explosive mixture. In January, I was stuck from 8:30 to 21:00 in Borispol, because they had problems with planes. As a result, we flew on an unfilled plane, because in Borispol they did not want to refuel their beautiful German Boeing with our bad fuel. Yes, and they also flew like in a horror movie, as a result, they could not land the plane in charm and we flew to Hurghada ????, where there was an even bigger nightmare, but that's another story.
I hope your flight will be fast and safe))
I hope your flight will be fast and safe))
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answered 6 years ago
And for the lost two days they didn’t compensate anything, they knocked out only $ 25 for the morning flight
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answered 6 years ago
In February, we flew from Anex with Azur air, there was no delay either there or back !!! The plane was large and very comfortable, the flight was super, comfortable!
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answered 6 years ago
In my experience from Kyiv in the winter, the winner of the contest "Most frequent flight delays" is Azur. Second place - Bravo and Jan Air. Third, everyone else.
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answered 6 years ago
Anyone who has not flown with Bravo from TPG does not know that you can sit in Sharm for two days, and then fly to Boryspil instead of your airport. due to the lack of aircraft. We were lucky, we were returned to the hotel where we lived and extended our vacation for two full days, free of charge, due to those tourists who did not fly from this tour operator, they were delayed for two days. And the delay or transfer of flights for several hours this is common on all of our charters. yes the anex has a $25 surcharge chip for early departure and late return.
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answered 6 years ago
Bravo air is the worst company, on November 16, 2017, the plane was delayed on a flight from Sharm to Kyiv, and then when it did take off, it broke down and circled for 2 hours over Sharm and then only thanks to the professionalism of the pilots sat down in Sharm, the passengers prayed and cried there, and join up with bravo airline did not give any information to those who met this plane in Boryspil.
Azur air is much better than bravo air
Azur air is much better than bravo air
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answered 6 years ago
Yesterday, join up together with bravo air again distinguished themselves as always, passengers called reporters, there was a story in the news
The flight on March 03 from Kyiv to Sharm did not take off at 2:15, was rescheduled at 16:50, because the plane broke down, then it was rescheduled again. And then the passengers, knowing the November incident, refused to fly on a broken plane
The flight on March 03 from Kyiv to Sharm did not take off at 2:15, was rescheduled at 16:50, because the plane broke down, then it was rescheduled again. And then the passengers, knowing the November incident, refused to fly on a broken plane
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answered 6 years ago
Vika284
I’m talking about this - they do what they want with charters - add you better than $ 100 to the ticket, but pay for a normal plane (I’m not talking about business classes and perfect comfort), just let them take off on time and land smoothly ..
I’m talking about this - they do what they want with charters - add you better than $ 100 to the ticket, but pay for a normal plane (I’m not talking about business classes and perfect comfort), just let them take off on time and land smoothly ..
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answered 6 years ago
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