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Booking.com - cancellation without penalty through "Invalid card"
Booked a hotel in Barcelona with paid cancellation. Needed to cancel the booking, contacted the hotel via messages in Booking and asked to cancel the booking without penalty. The hotel sent such a message and marked our card as invalid.
Dear_,
We're sorry to hear that. We're really looking forward to welcome you in our_.
In any case, your credit cars has been rejected. Please, do not update your credit cards and we will be able to cancel it with no penalty.
best regards,
_
Now on Booking there are messages that "Action required", asking to update the card, but the booking has not been cancelled. Several days have passed. Has anyone experienced this approach to canceling a booking? Will the hotel write off the money in the end?
Dear_,
We're sorry to hear that. We're really looking forward to welcome you in our_.
In any case, your credit cars has been rejected. Please, do not update your credit cards and we will be able to cancel it with no penalty.
best regards,
_
Now on Booking there are messages that "Action required", asking to update the card, but the booking has not been cancelled. Several days have passed. Has anyone experienced this approach to canceling a booking? Will the hotel write off the money in the end?
Translated automatically from Russian. View original
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Answers • 6
Is the card linked to Booking currently valid for you? If yes, then write to the hotel through the Booking site that there are no problems with the card, the card is active. Once again, write in the text of the letter that you are canceling the reservation, that the cancellation fits into the no-penalty period and that you require clear confirmation and a refund of the advance (if any). And for a refund, you can attach the full bank details of your card in the letter. If all disputes are resolved in advance through Booking, then there will be no write-off.
For insurance, you can write to the Booking support service and describe the situation in detail, mentioning all the important points for assessing the situation: Hotel, reservation number, date of the initial reservation, the end date of the period without a penalty period of the reservation, the date of your cancellation of the reservation, the date of repeated and subsequent cancellation requests hotel reservations, a screenshot of the reservation page where you can see all the dates.
If you fuss a little and do not be too lazy to notify both the hotel and Booking once again, then there will be no problems
For insurance, you can write to the Booking support service and describe the situation in detail, mentioning all the important points for assessing the situation: Hotel, reservation number, date of the initial reservation, the end date of the period without a penalty period of the reservation, the date of your cancellation of the reservation, the date of repeated and subsequent cancellation requests hotel reservations, a screenshot of the reservation page where you can see all the dates.
If you fuss a little and do not be too lazy to notify both the hotel and Booking once again, then there will be no problems
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answered 3 years ago
forgive my denseness: when you book on booking, do you immediately throw in money?
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answered 3 years ago
Each hotel has its own booking conditions. Someone does not take an advance payment at all, someone can check the performance of the card, write off the minimum amount and immediately return it. Often they take payment for the first day, but if you cancel the reservation on time, then it refunds the money to the card. Someone can freeze the amount on your card for the first day. There are options when you are billed by sending it to the post office for partial payment, and the final payment is already in place without a card, for cash.
There are no uniform rules. There are different options. In each specific case, you need to read the terms of payment, accommodation and cancellation of the reservation, what is included, what is not included in the price, what are the penalties and for what, etc.
There are no uniform rules. There are different options. In each specific case, you need to read the terms of payment, accommodation and cancellation of the reservation, what is included, what is not included in the price, what are the penalties and for what, etc.
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answered 3 years ago
I decided to ask a clarifying question and received an affirmative answer from the hotel.
– Am I correct understanding that no further action is required? Now my booking will be canceled without penalty?
– Yes, please do not update your credit card on booking.
– Am I correct understanding that no further action is required? Now my booking will be canceled without penalty?
– Yes, please do not update your credit card on booking.
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answered 3 years ago
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