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Who went with Join up
Tell me someone went with the tour operator Join up? Otherwise there are a lot of bad reviews
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terrible tour operator. If you are unlucky, and something went wrong through their fault - they will simply freeze you and ignore you, the maximum unsubscribe is not on the topic of the complaint. If you were lucky and nothing was transferred to you, not sent to another flight or to another city - you are lucky
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22.5
answered 7 years ago
I flew less than a month ago. We found ourselves on the first night in Egypt, we were not accommodated in the hotel, because our reservation was not. Their hotline is down, the plane is delayed for several hours without warning. the worst vacation of my life for my own money. DO NOT GO WITH JOIN APO!
wrote a letter of complaint - I was sent almost direct text
wrote a letter of complaint - I was sent almost direct text
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16.5
answered 7 years ago
As soon as you see this tour operator - run, run without looking back!!! My wife and I flew by fortune to Turkey, the city of Marmaris!!! Paid for a 4* tour. . . When we checked into the hotel, we were in for a surprise. . . They settled in a room, no - it’s very difficult to call it a number, rather in a hostel !!! And our friends, who flew with us under the same conditions, the hostel was supplemented with cockroaches. . . After a three-hour swearing with the hotel administration, we were persuaded to just spend the night in this hostel because it was already 4 in the morning. . . The next day we met with the guide and then it started. . . We demanded a change of hotel, and they gave us the best rooms in the same hotel, but in a different building, which can be given 3 * with a stretch. . . We swore for half a day and, realizing that to achieve a change of hotel from this tour operator, who simply saved on tourists, deciding that they got suckers and didn’t get drunk, that they were thrown unrealistically, we began to demand compensation !!! We did not demand money, we just wanted a free tour for 4 people!!! Another hour and a half of swearing and we were able to knock out a disco on a yacht. .. Although we were told that we can't do it for free, we can only make a discount!!! And for free we were able to smoke a hookah once!!!
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9
answered 7 years ago
Were on a tour of Rimini from 14 to 21.07.2018 from Join Up. Everything went perfectly. True, the Kyiv Rimini flight on July 14 from 5.20 in the morning was postponed for half an hour, that's all the trouble. Their representatives met them at the airport on time, took everyone to the hotels (by the way, they thought after reading the negative reviews that if the plane left on time, they probably would not be met at the airport, or they would replace the hotel with a worse one, or something else should be negative to happen. but that's all went very, very well). Our hotel was the Saxon 3* area of Rimini's Marina Centro - really up to this level. Fresh renovation. New furniture. air conditioner. safe in the room. everything is cozy, breakfast is delicious and real coffee was made. Impressions are wonderful from everything ; Italy, sea, beaches, excursions. And in our case, we liked the tour operator, which fulfilled all its obligations. Everyone is happy, thank you very much!
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1.5
answered 7 years ago
Join up is complete shit, the plane is as old as the world, comfort 0 maintenance 0.
They sent us to a 5-star hotel, they promised a lot of things, the hotel turned out to be terrible, full of shit, dirty, the service is disgusting in the queue bar, everything is absolutely not as they told
They sent us to a 5-star hotel, they promised a lot of things, the hotel turned out to be terrible, full of shit, dirty, the service is disgusting in the queue bar, everything is absolutely not as they told
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7.5
answered 7 years ago
Our joint up did not pay for the hotel. We were evicted on the penultimate day with a scandal. And we left a day early. All this was in Turkey, Kemer. Viking Star Hotel 5*
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5.5
answered 7 years ago
My family and I booked the Palmet hotel (Turkey) from Join up, upon arrival at the hotel we were told that we didn’t have a reservation ... the guide arrived and took us to another hotel altogether, saying that they were no longer cooperating with Palmet (before arrival, no one told us anything said), the hotel that they brought us is far from comparable to this, we walked to the sea for about 15 minutes. Never cooperate with Join up, this is a disgusting tour operator, they lie at every turn !!! Upon arrival, to check, we called them and asked if it was possible to book at Palmet in the near future and they say of course it is possible, although they have not been cooperating for 4 months!!! Ruined our holiday completely!
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6.5
answered 7 years ago
The reputation of liars Booked Pineta have a voucher for accommodation confirmation of the reservation. Upon arrival, there are no places in hotels, they offer to check into a 3-star hotel in the category below. I didn't expect this at all.
I WILL NEVER RECOMMEND Join UP TO ANYONE AGAIN! Shit
I WILL NEVER RECOMMEND Join UP TO ANYONE AGAIN! Shit
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6
answered 7 years ago
EVERYTHING IS VERY BAD
We were in July 2018, bought a tour in JoinUP! all inclusive 4 *, in fact received a hotel that you can’t even give 2 *. Club Selen Hotel Icmeler, Turkey. EVERYTHING is very dirty, old, not working or falling apart. We changed the room three times everywhere problems. You can see for yourself in the photo BATHROOM is very bad, rusty shower curtain, water flows from under the washbasin - they didn’t react to this at the reception, the light is without a ceiling, the mount under the soap dish is loose. In the room, a double bed is two small beds that are put together and they move apart all the time, the BED is torn, they asked to change the bed several times, each time the problem is either holes or some kind of stains, the AIR CONDITIONER in one room it just blew but did not cool, in In another room, he stopped turning on a day later. The furniture is old and falling apart. FOOD they did not cook breakfast, only sandwiches, with FRUITS there was only watermelon already 3! times out of 7 days - we bought our own fruits, Lunch and dinner - it feels like they were cooked from semi-finished products. BAR - local alcohol is no good at all, and they have a paid quality, they make juices from a machine that mixes water and powder, there were big problems with ordinary drinking water, it was not there
We were in July 2018, bought a tour in JoinUP! all inclusive 4 *, in fact received a hotel that you can’t even give 2 *. Club Selen Hotel Icmeler, Turkey. EVERYTHING is very dirty, old, not working or falling apart. We changed the room three times everywhere problems. You can see for yourself in the photo BATHROOM is very bad, rusty shower curtain, water flows from under the washbasin - they didn’t react to this at the reception, the light is without a ceiling, the mount under the soap dish is loose. In the room, a double bed is two small beds that are put together and they move apart all the time, the BED is torn, they asked to change the bed several times, each time the problem is either holes or some kind of stains, the AIR CONDITIONER in one room it just blew but did not cool, in In another room, he stopped turning on a day later. The furniture is old and falling apart. FOOD they did not cook breakfast, only sandwiches, with FRUITS there was only watermelon already 3! times out of 7 days - we bought our own fruits, Lunch and dinner - it feels like they were cooked from semi-finished products. BAR - local alcohol is no good at all, and they have a paid quality, they make juices from a machine that mixes water and powder, there were big problems with ordinary drinking water, it was not there
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3
answered 7 years ago
Somehow it happened that when ordering the tour, we did not attach importance to the fact that the tour operator Jroin Up. Initially, the flight was supposed to be from Kharkov, then they said that the flight was from Kyiv (Zhulyany). Departure times have changed several times. It was originally scheduled for 2:00 06.09. As a result, the voucher was sent with the time of 21:30. Well, okay, we have already reconciled that we are losing a day. We arrived with a 5-year-old child in Kyiv (Zhulyany). It turned out that the departure time was changed to 2:00 07.09. Who says we will fly at 4:30, because the plane number is not the one indicated ... About the questions about the presence of a Joint Up representative at the airport, everyone looked at us vaguely, like yes, they are never here, what are you talking about? But by some miracle, a representative will appear ... Hooray!!!!)))) And we will find out that our departure will be from Boryspil airport at 6:40 07.09. we will reimburse it. About some kind of food, or at least tea with a bun, we are not even talking about. They do not care that you are with a small child and did not count on such adventures. So we are sitting at the airport already in Boryspil, waiting .... It’s too early to leave somewhere, suddenly something will change again.
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9.5
answered 7 years ago
We bought a tour for 2 people, age - over 50, to Turkey, early booking: booked in February 2018, rested in September 2018. Shocked by the working methods of Joy Up. I'm only stating the facts.
1. We chose the hotel and the days of arrival and departure in a convenient "bundle" with the train (we live far from Kyiv, it takes 12 hours to travel by train). A month before departure, we bought train tickets,
2. A month before departure, the operator postpones the dates of departure - arrival
3. A week later: the tour operator postpones the dates of departure and arrival for the third time. The air carrier company is changing.
4. We bought train tickets again, in the hope that "we will get to Kyiv at the right time" and we will be able to use the tickets we don't need - we'll hand them over.
5. The tour operator changes the dates of departure and arrival again. ..
As a result: we went by bus in both directions. Return from Turkey was delayed for a day!!! Transferred to another hotel for the night....
It's up to you to decide if you want to take risks. I don't even want to hear about "Joy Up" anymore.
1. We chose the hotel and the days of arrival and departure in a convenient "bundle" with the train (we live far from Kyiv, it takes 12 hours to travel by train). A month before departure, we bought train tickets,
2. A month before departure, the operator postpones the dates of departure - arrival
3. A week later: the tour operator postpones the dates of departure and arrival for the third time. The air carrier company is changing.
4. We bought train tickets again, in the hope that "we will get to Kyiv at the right time" and we will be able to use the tickets we don't need - we'll hand them over.
5. The tour operator changes the dates of departure and arrival again. ..
As a result: we went by bus in both directions. Return from Turkey was delayed for a day!!! Transferred to another hotel for the night....
It's up to you to decide if you want to take risks. I don't even want to hear about "Joy Up" anymore.
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7.5
answered 7 years ago
I flew on 11.09 to Sharm, which I did not like:
The day before departure, they said that the hotel was full, they began to offer other options
- In no case do not take excursions from the guide in the hotel, he is deceiving (for example, he said that there would be 20 people on the yacht, but there were 60), he said that there would be seafood, but they gave only 4 shrimp, just the price was $ 75 per person, for 9 $ a trip to Soho Square is also a complete lie, he said that there would be bowling, skates, ice cream and a hookah, in fact they only smoked a hookah, because the ice cream was very old, the bowling alley and the skating rink are busy 3 hours ahead, until 23:00, and us to the hotel the return check out was just at 23:00
Total
It's good that I ordered only 2 excursions, and I realized that this was a scam, but at first they thought to go to Cairo
Yes, even a divorce with a flight back, I understand that the flight can be rescheduled, but still they promised that the flight would be at 12:05, but in fact it turned out to be 7:40
Enjoyed See Breeze Hotel
The day before departure, they said that the hotel was full, they began to offer other options
- In no case do not take excursions from the guide in the hotel, he is deceiving (for example, he said that there would be 20 people on the yacht, but there were 60), he said that there would be seafood, but they gave only 4 shrimp, just the price was $ 75 per person, for 9 $ a trip to Soho Square is also a complete lie, he said that there would be bowling, skates, ice cream and a hookah, in fact they only smoked a hookah, because the ice cream was very old, the bowling alley and the skating rink are busy 3 hours ahead, until 23:00, and us to the hotel the return check out was just at 23:00
Total
It's good that I ordered only 2 excursions, and I realized that this was a scam, but at first they thought to go to Cairo
Yes, even a divorce with a flight back, I understand that the flight can be rescheduled, but still they promised that the flight would be at 12:05, but in fact it turned out to be 7:40
Enjoyed See Breeze Hotel
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2.5
answered 7 years ago
ATTENTION, DIVORCE! The scheme of the scam has been worked out to the smallest detail and is carried out very professionally!
Let's start with huge flight delays in both directions.
Hundreds of tourists are being scammed. Those who have paid for expensive 5 * hotels under the pretext of a lack of places in the hotel are relocated to a nearby hotel "supposedly" for one night. The accompanying guide promises an equal level of the hotel, quickly checks in and runs away. And then you realize that you were a victim of deception. After paying a lot of money, you "rest" in a disgusting hotel.
Representatives of the JoinUp company cannot help the next day. They say JoinUp just didn't transfer the money to the hotel you paid for. When tourists run out of patience, when trying to film this scam, JoinUp representatives rush at the tourists with their fists. The JoinUp hotline in Kyiv sends to the JoinUp line in Turkey. The latter, in turn, are sent to Kyiv. You are left alone with your problem. The gendarmes refuse to come to the call.
I am very surprised that such fraud goes with impunity and on such a huge scale.
Bypass and burn JoinUp with fire!
Let's start with huge flight delays in both directions.
Hundreds of tourists are being scammed. Those who have paid for expensive 5 * hotels under the pretext of a lack of places in the hotel are relocated to a nearby hotel "supposedly" for one night. The accompanying guide promises an equal level of the hotel, quickly checks in and runs away. And then you realize that you were a victim of deception. After paying a lot of money, you "rest" in a disgusting hotel.
Representatives of the JoinUp company cannot help the next day. They say JoinUp just didn't transfer the money to the hotel you paid for. When tourists run out of patience, when trying to film this scam, JoinUp representatives rush at the tourists with their fists. The JoinUp hotline in Kyiv sends to the JoinUp line in Turkey. The latter, in turn, are sent to Kyiv. You are left alone with your problem. The gendarmes refuse to come to the call.
I am very surprised that such fraud goes with impunity and on such a huge scale.
Bypass and burn JoinUp with fire!
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13.5
answered 7 years ago
This is not a tour operator, but a complete scam. We sent the children on a honeymoon to Turkey to the Concordia Celes Hotel Alanya, but we got Ganita Holiday Village - this is a boarding house for the elderly. There has been a struggle for 3 days - 0 result. They are not going to relocate 32 people and the guide threatens to put everyone in jail and take away the documents. Join UP offers excursions in return, but there is nowhere to wash and some rooms do not have beds and showers, the towels are dirty, the shower is moldy.
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4.5
answered 7 years ago
For a guaranteed flight in August to the hotel (Turkey) we chose, we booked and paid for it in February. The departure time was chosen so that in the morning - there, in the evening - back. As a result, they settled in the wrong hotel, the flight there was around 15-00, back - at 10-00, the flights were not transferred - they simply gave false information in advance. In general, instead of 8 and a half days, we rested 6, and even not in the hotel that we chose. No apologies, no explanations, no compensation (we were 5 people) did not wait either from Join UP or from Astarta (travel agent). We sent an official claim with supporting documents - no response - we will sue.
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3.5
answered 7 years ago
We flew to Tenerife with this mountain tour operator. . . I chose the hotel a year before the flight and planned to book it myself, until direct charters appeared in Tenerife and we decided not to bother and buy a tour, but in vain. . . We booked the tour half a year before the trip. In fact, at the airport, it turns out that not a direct Mau charter is waiting for us, but a Yanair maize and a flight with refueling in Barcelona 8 hours of flight instead of 5! The hotel (booked for half a year) was changed to another one in a terrible area, with discos, drug addicts and cockroaches (and I chose the Hotel very carefully for a holiday with a child!). At the same time, without apologizing, they sent me boorishly to my call to Joinup, the host said it was only within the competence of Joinup to change the hotel. . and even when we asked to be moved to a normal area with a surcharge (although I booked a normal area for half a year), we received an answer that only with 100% payment for a new hotel. . .. ?! I have never met such rudeness - you book a decent tour, in advance, you choose a Hotel not by roulette and pay accordingly, but they brazenly “throw” without explanation, apology and compensation, and they don’t even go to relocation with an additional payment. . I do not recommend Joinup!!!!
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4
answered 7 years ago
NEVER FLY AGAIN WITH THIS JoiUP!!!!!!!!!!!! DEPARTURE DELAYED FOR 8 HOURS AND DEPARTURED FOR 2 HOURS
BEFORE!!!
My daughter and grandchildren and I flew to Antalya on October 10, 2018, the departure was scheduled for 9 o'clock in the morning from Zhulyan, but we flew out at 17.30 We got to the airport from Poltava for almost 6 hours and got pretty tired at the airport. By the time we got to our hotel, it was already dark. We skipped dinner and wanted nothing more than to fall into bed and sleep. Departed from a 3 day flight.
We rested well, it pleased. The hotel is excellent I recommend Q Premium Resort, but not with THIS TOUR OPERATOR!!!!!!!!!!!!!!!
We took a package for 7 nights. Yes, on the day of arrival we immediately began to spend the first night. On the sixth day, we learned at six in the evening that the flight had been moved 2 hours earlier. Yes, we spent the night again and in the morning, without even having breakfast, got on the bus at 6.45. Surprisingly, the flight was not delayed. And when we boarded the plane, we found out that we were not flying to Zhuliany, but
to Boryspil!!!!
In short, we got home at nine in the evening, tired and exhausted. I don't wish this trip on anyone!
PEOPLE DON'T FLY FROM JOINUP!!!!!!
BEFORE!!!
My daughter and grandchildren and I flew to Antalya on October 10, 2018, the departure was scheduled for 9 o'clock in the morning from Zhulyan, but we flew out at 17.30 We got to the airport from Poltava for almost 6 hours and got pretty tired at the airport. By the time we got to our hotel, it was already dark. We skipped dinner and wanted nothing more than to fall into bed and sleep. Departed from a 3 day flight.
We rested well, it pleased. The hotel is excellent I recommend Q Premium Resort, but not with THIS TOUR OPERATOR!!!!!!!!!!!!!!!
We took a package for 7 nights. Yes, on the day of arrival we immediately began to spend the first night. On the sixth day, we learned at six in the evening that the flight had been moved 2 hours earlier. Yes, we spent the night again and in the morning, without even having breakfast, got on the bus at 6.45. Surprisingly, the flight was not delayed. And when we boarded the plane, we found out that we were not flying to Zhuliany, but
to Boryspil!!!!
In short, we got home at nine in the evening, tired and exhausted. I don't wish this trip on anyone!
PEOPLE DON'T FLY FROM JOINUP!!!!!!
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5.5
answered 7 years ago
I took a tour to Sharm for 5.5 months. After reading the reviews, all this time, as if on pins and needles, they were very worried ...
There 13.10 departure 2.05 on time (Sky up). Back 21.10 departure 19.15 - minute to minute. Thanks. Only good impressions.
There 13.10 departure 2.05 on time (Sky up). Back 21.10 departure 19.15 - minute to minute. Thanks. Only good impressions.
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1.5
answered 7 years ago
Today, 10/23/2018, my family (parents, sister with her husband and two small children) were supposed to fly from Boryspil to Sharm el-Sheikh at 15.20. At the moment (22:06) they are at Boryspil airport. The flight is rescheduled every two hours and nothing intelligible is promised. The flight is currently scheduled for 2:00 am. There are a lot of people with small children on the flight. THINK 1000 TIMES BEFORE CONTACTING THIS TOUR OPERATOR.
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4
answered 7 years ago
Join UP is the worst tour operator ever. People don't choose Join UP. The organization is terrible, flight delays are constant.
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1.5
answered 7 years ago
Join UP sucks. Do not spoil your vacation if you hear that Join AP immediately refuse, otherwise it will be too late to regret later. I felt it for myself, the vacation was completely transferred.
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3
answered 7 years ago
They were supposed to fly on November 8 at 16:35, the flight was postponed 5 times !!!! and in the end we have a flight at 16:05 on 9.11. Delay day, we lose the night in the hotel, the day in Egypt. What will happen next - I do not know, but the mood is already spoiled.
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2.5
answered 7 years ago
and they stole two days from us at the hotel ... they booked a trip very early, the departure time to Hurghada was originally at 3.00, in fact they flew out at 16.20, they arrived at the hotel at 22.00 ... and they chose a late flight back, and at 6.00 we were already picked up from the hotel. Very unpleasant!
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½
answered 7 years ago
I support negative reviews! The tour operator is very bad, to say the least. In the summer of 2018, we booked a tour to Cyprus from Odessa. A week before departure, he is transferred to Kyiv. Three days before departure, it is canceled and rescheduled for another 3 days later. At the same time, the vacation was planned for a long time, it is impossible to increase it. Yes, and there were justified doubts that the tour would take place at all. I had to rebook to Montenegro. But this did not end .... then there were large flight delays (more than 5 hours). A child fell ill while traveling. Contacted their insurance company. The doctor didn't come. They told me to get to the hospital by ourselves for 40 km. Arriving there, having done all the procedures, it turned out that they did not throw off the guarantee letter for payment. As a result, it was necessary either to pay, or to leave a passport as a pledge.
Absolutely never deal with this company! It is a pity that travel agents continue to sell their tours to naive tourists.
Absolutely never deal with this company! It is a pity that travel agents continue to sell their tours to naive tourists.
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2
answered 7 years ago
Good morning. I went on vacation for the first time and was offered a hotel that only this operator has. We were VERY disappointed. Instead of 6 nights, we were evicted after 5 nights. From the planned full day of rest, we learned that the flight was postponed 4 hours before the actual check-out. To our questions, the hotel guide said that the claims were against the tour operator. I had to urgently pack my bags. Upon arrival, our travel agent contacted the tour operator, the answer completely finished us off ... the departure date was changed back the next day after we flew away to rest
. No apologies, I'm not talking about compensation for the paid time did not go at all. I started to wonder, but it turned out that they have it all the time. Dear tourists, if your nerves and time are dear to you, do not waste it on this tour operator.
. No apologies, I'm not talking about compensation for the paid time did not go at all. I started to wonder, but it turned out that they have it all the time. Dear tourists, if your nerves and time are dear to you, do not waste it on this tour operator.
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1
answered 7 years ago
We're done with gins. Unfortunately, I had to do away with my favorite hotel Siva Sharm. Because it's a Join exclusive. Recently flew with the Pegasus travel agency. We got a lot of pleasure. Great plane, everything is clear. Just beautiful. I advise from the bottom of my heart
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3
answered 7 years ago
This is the worst tour operator...
Treated like cattle.
My husband and I came to Egypt for our honeymoon.
In the hotel itself, we had some difficulties and we turned to the guide, who was at the hotel at the time.
Ahmed (guide's name), realizing that he was somehow tense, just started yelling at me (my husband left at that time)
He yelled why did we come here at all, if we don’t like something, do whatever you want. Then he began to pull out a chair from me saying that this is his workplace (just a chair at the reception)
I call the burning line in tears, they naturally do not pick up the phone! A couple of days later we were measured by a guide, but he generally treated like that ... John was called, put me in my place all the time, shut my mouth.
It's just .... well, in the end, our flight was rescheduled the night before. We paid for 8 nights and got 7.
I concluded that it is better to overpay for another tour operator. How to save money with this, but in fact you will spend more money (flights are often transferred) nerves and there will be a ruined vacation
Treated like cattle.
My husband and I came to Egypt for our honeymoon.
In the hotel itself, we had some difficulties and we turned to the guide, who was at the hotel at the time.
Ahmed (guide's name), realizing that he was somehow tense, just started yelling at me (my husband left at that time)
He yelled why did we come here at all, if we don’t like something, do whatever you want. Then he began to pull out a chair from me saying that this is his workplace (just a chair at the reception)
I call the burning line in tears, they naturally do not pick up the phone! A couple of days later we were measured by a guide, but he generally treated like that ... John was called, put me in my place all the time, shut my mouth.
It's just .... well, in the end, our flight was rescheduled the night before. We paid for 8 nights and got 7.
I concluded that it is better to overpay for another tour operator. How to save money with this, but in fact you will spend more money (flights are often transferred) nerves and there will be a ruined vacation
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1.5
answered 7 years ago
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