Question about hotel Botanik Hotel & Resort 5*
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Who went this year with anex tour to Delphin Botanik World of Paradis?
booked a hotel on June 10 at the anex tour, the reservation was confirmed, and now the hotel is in the stop already on the 24th; didn’t anex tour try to move you to another hotel and didn’t they have any other jambs? thanks in advance everyone!
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Answers • 10
ANEKS THE MOST PROBLEM TOUR OPERATOR!!! SO YOU CAN EXPECT EVERYTHING!
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answered 14 years ago
I specify - the most problematic of the large ones. But this does not mean that every tourist has problems. In addition, Anex pulled himself up last year. This is first.
And secondly, for a good hotel (and such a Botanist) it doesn’t matter which operator brings a tourist. And with good hotels everything is fine with the booking sheet - there is no overbooking. If only Anex paid for your stay at the hotel. This season, Anex has had no problems with payments yet. According to our data.
And secondly, for a good hotel (and such a Botanist) it doesn’t matter which operator brings a tourist. And with good hotels everything is fine with the booking sheet - there is no overbooking. If only Anex paid for your stay at the hotel. This season, Anex has had no problems with payments yet. According to our data.
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answered 14 years ago
Hot Line, when we arrived at Botanik (the tour operator was Voyage-Kyiv), 4 women scandalized at the reception. I was not shy and asked what their problem was. It turns out that the tour operator (they had Tez Tour) did not book their places, as their names were not in the hotel reservation. But if they arrived, it means that the reservation was confirmed to them at home? How can this be and what to do in such cases?
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answered 14 years ago
1. There is no point in arguing with the hotel. He settles those who are on his booking sheet.
2. The tour operator is responsible for the fact that tourists are waiting for the hotel indicated in the voucher.
3. To quickly resolve the issue, you need to report the problem through all channels. A call to the travel agent who made out. A call to the receiving office of the operator - the phone is in the voucher. A call to the operator's hotel guide - the phone is on the operator's bulletin board at the hotel reception. Immediately indicate your position - we will only settle in the hotel we paid for, we are waiting at the reception for a speedy resolution of the issue. Usually within 1-2 hours all issues are resolved. Since all participants in the process are well aware that this problem will not resolve itself. And the longer, the more difficult the problem to solve.
TEZ in its info tours always shows the work of its office in Antalya.
A fairly decent booking department, in which there are documents for ALL applications, in particular hotel confirmations.
There are cases of overbooking - this is when the hotel confirms more applications than it can accommodate. There were whole such periods with Russian tourists in Egypt. But in pre-crisis times. The crisis forced everyone to approach such issues more responsibly.
2. The tour operator is responsible for the fact that tourists are waiting for the hotel indicated in the voucher.
3. To quickly resolve the issue, you need to report the problem through all channels. A call to the travel agent who made out. A call to the receiving office of the operator - the phone is in the voucher. A call to the operator's hotel guide - the phone is on the operator's bulletin board at the hotel reception. Immediately indicate your position - we will only settle in the hotel we paid for, we are waiting at the reception for a speedy resolution of the issue. Usually within 1-2 hours all issues are resolved. Since all participants in the process are well aware that this problem will not resolve itself. And the longer, the more difficult the problem to solve.
TEZ in its info tours always shows the work of its office in Antalya.
A fairly decent booking department, in which there are documents for ALL applications, in particular hotel confirmations.
There are cases of overbooking - this is when the hotel confirms more applications than it can accommodate. There were whole such periods with Russian tourists in Egypt. But in pre-crisis times. The crisis forced everyone to approach such issues more responsibly.
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answered 14 years ago
SWITTI tune in for a great vacation!!!
And if you are so worried, then you can call and find out if there is a reservation for your last name? tel+90 242 527 48 50 if you do not know enough English, then write to
E-mail [email protected]
ON THE ACCOUNT OF THE ANEX TOUR!!! REMEMBER, EVERYTHING CHANGES IN LIFE, let's hope that the work of this operator has become better! GOOD LUCK!!!
And if you are so worried, then you can call and find out if there is a reservation for your last name? tel+90 242 527 48 50 if you do not know enough English, then write to
E-mail [email protected]
ON THE ACCOUNT OF THE ANEX TOUR!!! REMEMBER, EVERYTHING CHANGES IN LIFE, let's hope that the work of this operator has become better! GOOD LUCK!!!
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answered 14 years ago
loaded on a tourist, now he will go to take a ticket ...
There is nothing wrong with Anex Tour. Yes, they work sadly, it seems that they are not paid a salary). The rest is not so important to a simple, ordinary tourist.
Force majeure happens to everyone!
Paid, received confirmation, now wait and calmly fly to rest. He wrote about the HotLine voucher, you bought the product, the rest is not your problem, and incidents do not happen every second, but rather rarely.
There is nothing wrong with Anex Tour. Yes, they work sadly, it seems that they are not paid a salary). The rest is not so important to a simple, ordinary tourist.
Force majeure happens to everyone!
Paid, received confirmation, now wait and calmly fly to rest. He wrote about the HotLine voucher, you bought the product, the rest is not your problem, and incidents do not happen every second, but rather rarely.
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answered 14 years ago
thanks to everyone for the advice and answers, we tried to call the hotel - it’s not possible (answering machine, and in Turkish and German) let’s hope for the best, I won’t refuse the hotel in any case, I chose it for 2 months! (I thought it had a soul for a child , what you need)
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answered 14 years ago
Great hotel choice! Congratulations!
By subject. We went on May holidays to the neighboring hotel Mukarnas; tour operator - Anex Tour. Indeed, the staff of the tour operator did not please the tourist with special care, but the main thing is that they met and took him. And thanks for that. BUT! Upon arrival at the paid and confirmed hotel, it turned out that there were no places (We were tried to be accommodated in some other incomprehensible hotel. But before leaving, I read a lot of good reviews about Botanik, a neighboring hotel. And we managed to agree to be temporarily relocated to it. Our impressions - Botanic - the best hotel! Everything is simply at the highest level; the territory is beyond words. I didn’t want to return to my Mukarnas ... By the way, we were not the only such tourists. In Botanica, many walked around with two bracelets - Botanica and Muqarnas. That is, it's a system. But it's one thing to move to the best hotel. But to pay and not get into Botanik...
Guest Relations in Muqarnas told me that Botanica will also soon have "resettlement" and they will send their tourists to Mukarnas. I really hope that she said this to reassure us (I really didn’t want to leave Botanik). I hope this doesn't happen to you!
By subject. We went on May holidays to the neighboring hotel Mukarnas; tour operator - Anex Tour. Indeed, the staff of the tour operator did not please the tourist with special care, but the main thing is that they met and took him. And thanks for that. BUT! Upon arrival at the paid and confirmed hotel, it turned out that there were no places (We were tried to be accommodated in some other incomprehensible hotel. But before leaving, I read a lot of good reviews about Botanik, a neighboring hotel. And we managed to agree to be temporarily relocated to it. Our impressions - Botanic - the best hotel! Everything is simply at the highest level; the territory is beyond words. I didn’t want to return to my Mukarnas ... By the way, we were not the only such tourists. In Botanica, many walked around with two bracelets - Botanica and Muqarnas. That is, it's a system. But it's one thing to move to the best hotel. But to pay and not get into Botanik...
Guest Relations in Muqarnas told me that Botanica will also soon have "resettlement" and they will send their tourists to Mukarnas. I really hope that she said this to reassure us (I really didn’t want to leave Botanik). I hope this doesn't happen to you!
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answered 14 years ago
We had a similar situation. Arrived in Mukarnas on May 8. It turned out that there were no places to settle. Then we were promptly redirected to Delphin Botanik, where we rested for 12 days. And I want to say that we will never choose any other hotel, ie. Delphin Botanik is one of the best hotels (and we are already in Turkey for the fifth time).
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answered 14 years ago