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Question for travel agents
The money stuck with the operator and our travel agent, with whom the first contract was concluded. Now we are looking for a hotel (almost looked after). And this hotel is more profitable to buy from another tour operator. The travel agent said that it would be possible to transfer money from one operator to another (they, they say, will write a letter to the right place). Tell me, please, how can I do the same procedure, only by contacting another agent, or, perhaps, directly to the tour operator whose money is stuck? Has anyone else experienced this and how is it done?
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Answers • 16
Probably not... The travel agent and the tour operator are not interested in such a procedure, because lose their earnings. You can demand to return the money to your hands, but it all depends on the contract that was signed by you.
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answered 3 years ago
What does it mean "hung" and some kind of "first contract"? How many contracts with whom were there in general?
Issues need to be resolved with those to whom the money was paid and with whom the contract was concluded, and not with "other tour operators" and "other travel agents."
Issues need to be resolved with those to whom the money was paid and with whom the contract was concluded, and not with "other tour operators" and "other travel agents."
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answered 3 years ago
Flowern390 in the previous question you wanted to relax, I will repeat my advice to you relax and buy a tour to the hotel you like from your TA
Buying a tour from another operator and another travel agent is not your option, because your money is stuck on Join up. You must come to your TA and choose any tour from Join up
Buying a tour from another operator and another travel agent is not your option, because your money is stuck on Join up. You must come to your TA and choose any tour from Join up
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answered 3 years ago
Vika284, My TA says that you can transfer money to another operator, any one you like. But we are not very satisfied with the work of our TA and, in fact, with the attitude. That's why this question came up.
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answered 3 years ago
I assume that your TA does the maximum for you, almost impossible by giving you the opportunity to transfer money that is stuck from one TO to another TO
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answered 3 years ago
last year we had money stuck with TA, THAT was Join up when it was time to look for a new hotel (ours did not open), TA announced inflated prices to us, compared to other TAs, blaming Join up that they had such conditions ( Although from other agencies, the price was lower, THEN the same Join up...our TA won 200 dollars, but lost our family and families of our friends and relatives as customers.Well, I taught, no early bookings..
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answered 3 years ago
Kesaymir, you seem to have told my story. There was also a Join (they had our money stuck) and the agent also announced the price 2 times more expensive. But, strangely, other agents had the same price for this de hotel from Join. This, apparently, Join himself raised at that time.
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answered 3 years ago
1. TO has money. TA performs the functions of an agent. Even the tax code recognizes that the agent's income is only a commission.
2. TO among themselves tourists and their money do not change. Not only because they are competitors. And for formal reasons. This is personalized money - they are received for a certain tour of certain tourists.
3. Joint AP today is the first or second operator in terms of volumes in Ukraine. This means, among other things, that it offers competitive prices for tours. Any such operator has basic hotels for which this operator has the best prices on the market. Moreover, the basic hotels in all levels of hotels - threes, fours, fives.
4. There are no unique hotels in the mass segment for mass destinations.
And as always - TA gives information, and the tourist makes a decision.
2. TO among themselves tourists and their money do not change. Not only because they are competitors. And for formal reasons. This is personalized money - they are received for a certain tour of certain tourists.
3. Joint AP today is the first or second operator in terms of volumes in Ukraine. This means, among other things, that it offers competitive prices for tours. Any such operator has basic hotels for which this operator has the best prices on the market. Moreover, the basic hotels in all levels of hotels - threes, fours, fives.
4. There are no unique hotels in the mass segment for mass destinations.
And as always - TA gives information, and the tourist makes a decision.
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answered 3 years ago
It's not worth all this rubbish, it seems to me, no money. spend more nerves
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answered 3 years ago
I know only one agency that, back in the spring of 2020, returned at its own expense to all its tourists absolutely everything with money, and not with promises and vouchers, and then fought with operators and airlines. But it has its own specifics, connections, etc.
All other agents are in a very difficult position, few people can now work in such a way that tourists with hung money are satisfied with them. The fact that you, the author, are offered to transfer money to another operator is not a transfer, it is a return from Join to the agency's account, then the agency orders a new tour from another TO. You can ask for a refund, but it is absolutely not a fact that another TA will be better.
All other agents are in a very difficult position, few people can now work in such a way that tourists with hung money are satisfied with them. The fact that you, the author, are offered to transfer money to another operator is not a transfer, it is a return from Join to the agency's account, then the agency orders a new tour from another TO. You can ask for a refund, but it is absolutely not a fact that another TA will be better.
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answered 3 years ago
Packok, wow! Didn't know it could do a refund. But this information was very easy for me to voice. It's like TA faces it every day. Can a tourist do it somehow?
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answered 3 years ago
Tourists got so tired of TA that TA decided to agree with TO join up that the prepayment (hanging) money will be credited to this agency and then at the expense of other tourists there will be a transfer between TA and TO join up. And for tourists in the eternal search for a profitable TA tour, at the expense of their personal money, pay for the tour already from any TO.
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answered 3 years ago
Flowern390, No, a tourist cannot do this. He does not have an agreement with TO and he did not pay money to TO.
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answered 3 years ago
Oh that Pachok
Operators do not return money to agencies.
The transfer of payment to other tourists of the same agency can do. But not all and not all.
And how can the agency return"at its own expense to all its tourists absolutely all the money"? The average commission from an effective agency is about 7% of the cost of the tour. Those. to return the cost of one tour, you need to give away dirty income from 14 tours that do not exist. It's physically impossible. Or it's not a business, but entertainment in the presence of other income. But operators do not agree on anything with such agents. They are engaged in business and hired people with very clear powers work there.
Those. "fought with operators ..." is an illusion, to put it mildly.
And I find it funny to hear this from such an experienced person as you.
We've got money stuck on Air Arabia. You should have seen this correspondence. I want to look at your announced"battle with airlines ".
And not a single precedent judicial decision. Because everyone understands everything.
Our tourists have not lost money
Operators do not return money to agencies.
The transfer of payment to other tourists of the same agency can do. But not all and not all.
And how can the agency return"at its own expense to all its tourists absolutely all the money"? The average commission from an effective agency is about 7% of the cost of the tour. Those. to return the cost of one tour, you need to give away dirty income from 14 tours that do not exist. It's physically impossible. Or it's not a business, but entertainment in the presence of other income. But operators do not agree on anything with such agents. They are engaged in business and hired people with very clear powers work there.
Those. "fought with operators ..." is an illusion, to put it mildly.
And I find it funny to hear this from such an experienced person as you.
We've got money stuck on Air Arabia. You should have seen this correspondence. I want to look at your announced"battle with airlines ".
And not a single precedent judicial decision. Because everyone understands everything.
Our tourists have not lost money
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answered 3 years ago
The situation is similar only to Tez Tour, a year after the quarantine, TA moved to another city, a bunch of managers changed, the director lives abroad, we can’t book anything for the 3rd month. Wrote an application to TO and TA for a refund due to the failure of TA to fulfill contractual obligations. In addition, when the money was frozen last year, we signed an addendum with TA. an agreement which states that if a tourist does not book a tour by the end of 2020, then the money will automatically be returned to him. But while we are at the starting stage. Statements, copies of contracts and additional agreements, sent to MOT and TA 7 days have passed so far quietly))) and we would be happy to somehow use the frozen money (although Tez Tour is more expensive than many MOTs this year), but we can’t do it because the TA manager can respond to the message in a week or more (((
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answered 3 years ago
