Question o Alanya
Ask a Question
Ask a question
Related question «Travel agencies and operators»
Is it possible to cancel the tour?
Is it possible to cancel a tour from Anex tour, purchased by early booking on 31.12, departure 8.05, due to the situation with the coronavirus? An advance payment of 50% has been made.
I do not want to pay the rest, because I don't see any chance that things will get better soon.
The travel agent says that if I cancel the tour, the tour operator will sue me for 100% of the cost of the tour.
Thanks for the replies.
I do not want to pay the rest, because I don't see any chance that things will get better soon.
The travel agent says that if I cancel the tour, the tour operator will sue me for 100% of the cost of the tour.
Thanks for the replies.
Translated automatically from Russian. View original
Subscribe
Answers • 57
reschedule the tour for autumn, you have no other option
even if the TO agreed to cancel the tour without a penalty, you still won’t see money in the foreseeable future, since the financial situation for the tour. The market is terrible right now and TO are forced to fight for survival. no one has money.
but, even theoretically, you cannot claim a refund, since Anex in a standard contract states that a refund in case of cancellation of the tour is carried out minus the costs incurred. the amount of these expenses at Anex usually amounts to 100% of the advance payment paid. therefore, if you refuse, you will lose your advance payment and TO will be absolutely right, since you signed the contract and agreed to these conditions.
no one will sue you - these are TA horror stories, apparently not very decent.
even if the TO agreed to cancel the tour without a penalty, you still won’t see money in the foreseeable future, since the financial situation for the tour. The market is terrible right now and TO are forced to fight for survival. no one has money.
but, even theoretically, you cannot claim a refund, since Anex in a standard contract states that a refund in case of cancellation of the tour is carried out minus the costs incurred. the amount of these expenses at Anex usually amounts to 100% of the advance payment paid. therefore, if you refuse, you will lose your advance payment and TO will be absolutely right, since you signed the contract and agreed to these conditions.
no one will sue you - these are TA horror stories, apparently not very decent.
Like
You like
answered 4 years ago
I didn't sign the contract, they didn't give it to me. There are only receipts. I understand that the deposit is non-refundable. I do not want to pay the remaining cost and lose even more money.
Like
You like
answered 4 years ago
don't pay anything. under your advance, make a rebooking of a new tour for the fall. October is best. I would have done the same in your place.
Like
You like
answered 4 years ago
The travel agent insists on paying the remaining 50%. I didn't know you could rebook. I will write to her tomorrow. Let's see what he says
Like
You like
•
2
answered 4 years ago
Of course, I could be wrong, but your TA gives the impression of a swindler
consult a lawyer. you were not given a contract in your hands, you did not sign it. perhaps through the court in this situation, you can demand a refund from the travel agent (not from the tour operator). By the way, check with Anex to see if this agent really booked the tour for you or not.
consult a lawyer. you were not given a contract in your hands, you did not sign it. perhaps through the court in this situation, you can demand a refund from the travel agent (not from the tour operator). By the way, check with Anex to see if this agent really booked the tour for you or not.
Like
You like
answered 4 years ago
And how to check it, tell me?
Yes, and thanks a lot for the replies.
Yes, and thanks a lot for the replies.
Like
You like
answered 4 years ago
I told her about the contract that it was not signed and I was not acquainted with it.
And she says, nothing, that if, they say, Anex will sue me in order to sue the rest of the amount, then we signed the contract orally.
And she says, nothing, that if, they say, Anex will sue me in order to sue the rest of the amount, then we signed the contract orally.
Like
You like
answered 4 years ago
http://anextour.com.ua/information/4431/prosmotr-statusa-zayavki-dlya-turista-na-sayt
TA intimidates you and wants to brazenly rip off more money from you. if you cancel the tour, you lose the advance and that's it. If I were you, I would try to contact Anex if he refuses to rebook.
read the thread tomorrow. The forum members will also advise you on what can be done in this situation.
TA intimidates you and wants to brazenly rip off more money from you. if you cancel the tour, you lose the advance and that's it. If I were you, I would try to contact Anex if he refuses to rebook.
read the thread tomorrow. The forum members will also advise you on what can be done in this situation.
Like
You like
answered 4 years ago
In such situations, TA immediately reveals itself... in all its glory. and the second tour to Spain from the same TO for June with payment of 30%. TO refused to transfer it, cancellations only through fpz (100% fine), but my TA pressed the TO and I was allowed to cancel it without fpz and reschedule. We added money from this tour to Egypt, which fell under quarantine. We chose such a hotel and the number of days that we would use this money from 3 tours to fully pay for one tour 100%. And now we are waiting. But honestly, seeing what is happening, I understand that no one will fly anywhere this year. Those about making money are out of the question. Choose the cheapest tour for the amount already paid at the end of October and wait. This is the maximum for today.
Like
You like
•
2
answered 4 years ago
Yes, and on account of the contract. Such an agreement should be. In this situation, you can try to take money from TA. There are checks, there is no contract .... Oral acquaintance with the contract is not provided. The contract is posted on the TO website and you can, of course, read it there, but you had to sign it! Consult with a normal lawyer (not one that promises a lot, but in the end will bill you for the services rendered, but in fact will do nothing). Try to correctly put pressure on TA. Believe me, the lack of a signed contract is a serious mistake.
Like
You like
•
4
answered 4 years ago
And what is written in the receipt - what did you pay for? and try to find out if the tour is booked with Anex - maybe your agent is spinning your money?
Like
You like
•
1
answered 4 years ago
Also look at what is written on the check. What is the purpose of the payment? Is the booking number indicated there, or something else? Was payment made to TA or to an individual Tatyana Pupkin, for example? Your docks need to be looked at in order to realistically assess your capabilities in this situation. And a really strange TA, what kind of depositing of funds can we talk about in our situation ... And they are deposited in your case in May, and not in April. Wait for the quarantine to be extended, or if it is not extended, then I doubt that they will open the borders (this will definitely not happen at the end of May). But with such a travel agent, of course, it’s a dumb option, because everyone got there and here you need to help customers, and not demand more money.
Like
You like
•
2
answered 4 years ago
In Turkey, on April 2, the Minister of Culture and Tourism of Turkey spoke on Turkish CNN and said that the government hopes that the tourist season will open at the end of May for the Eid al-Adha holiday, and then only for local tourism.
Earlier, several hotels in Turkey sent me letters that they will open on May 25th. Try to ask the hotel in Alanya for information about the date of opening of your hotel for foreign tourists
Money now for RB is rarely returned. But transfers of tours to other dates do. Call the Anex operator himself and specify at what stage your booking is, how it can be changed and tell about your TA that the contract has not been signed and 50% payment has been made.
Earlier, several hotels in Turkey sent me letters that they will open on May 25th. Try to ask the hotel in Alanya for information about the date of opening of your hotel for foreign tourists
Money now for RB is rarely returned. But transfers of tours to other dates do. Call the Anex operator himself and specify at what stage your booking is, how it can be changed and tell about your TA that the contract has not been signed and 50% payment has been made.
Like
You like
•
1
answered 4 years ago
well, they immediately scare you with a court .. And you also say .. you will go to court .. There is no contract .. There are receipts for payment ... and verbal agreements ..
Look, maybe they have an agreement hanging on the site .. Although you at least had to join this agreement ..
if you need a tour, reschedule..talk...
Look, maybe they have an agreement hanging on the site .. Although you at least had to join this agreement ..
if you need a tour, reschedule..talk...
Like
You like
answered 4 years ago
The baboons will advise you here. No one returns anything to anyone due to force majeure. The only option is to rebook.
Like
You like
•
1
answered 4 years ago
mindguru, I have now, the main question is not about the return of money, but that the agent threatens with a court and penalties in case of non-payment of the full cost of the tour.
Like
You like
answered 4 years ago
She sent a contract via Viber, but empty. I downloaded the same one from Anex. In receipts, the recipient is Fop. The money was given in cash.
Another nuance: on the Anex website it is indicated everywhere that the final payment must be made no later than 14 days in advance.
Turagen insists that in a month, then sanctions.
I wrote to her, I'm waiting for the application number to see the booking with Anex.
Another nuance: on the Anex website it is indicated everywhere that the final payment must be made no later than 14 days in advance.
Turagen insists that in a month, then sanctions.
I wrote to her, I'm waiting for the application number to see the booking with Anex.
Like
You like
answered 4 years ago
You have a very interesting TA. If you carefully look at the contract, then you conclude it with TO anex, and TA is an intermediary. You are bound by the terms of the contract. If it says that the deadline for depositing funds is 14 days, then 14 days. And what your TA tells you .... These are her problems. It is a pity that you are so "lucky" with TA... Actually, my travel agent gave me 100% and we got the most out of the current situation and there was no question of any deposit of funds in this situation.
Like
You like
answered 4 years ago
Glinkamelua! I sympathize with your situation with the tour booked. I advise you firstly, do not pay extra for the tour. No one has the right in this situation to demand full payment for the tour, which will not take place 100% (Turkey hopes to open only at the end of May, HOPES, and will not open for sure), our quarantine will most likely be extended until May 15. Your tour is subject to transfer to a later time (September-October) without any penalties. Secondly, an oral agreement is something new in jurisprudence, in which court will it be accepted as material evidence? Thirdly, the travel agent most likely did not book anything for you, but now he wants to simply improve his financial situation at your expense. Wait for the official extension of the quarantine, demand the transfer of the tour to October by choosing a hotel for the amount that you have already paid. Perhaps the prices for Turkey will drop significantly by autumn and you will be able to demand a replacement of the hotel. Go to the Anex website and ask your questions directly to them.
Like
You like
•
2.5
answered 4 years ago
there has already been talk that the quarantine will be extended until July 15, although earlier it was planned until May 15. at least the state structures, which previously focused on May, will now be reoriented to July.
Topicaster must be sure to inform Anex - call and write
Topicaster must be sure to inform Anex - call and write
Like
You like
answered 4 years ago
I have not yet considered the decision on the extension, because everyone is waiting for what will "explode" as in Italy, for example. But in order for the LLC to take off, it is necessary to conduct tests (and up to 10,000 of them were carried out throughout Ukraine). If this is done on purpose in order to quickly end this situation for external observers, then I agree that they would be allowed to work as soon as possible (hunger riots in Italy are already beginning). Since such a quarantine will not affect the general situation in any way, only those who can pay will be treated. And it’s better not to get into our clinics at this time, because there are more than infections. At least people won't go hungry.
Like
You like
•
1.5
answered 4 years ago
Т9.... But everything seems to be clear. I’m afraid that it’s possible and necessary to write to the annex now, but are they ready to communicate directly with tourists there .... In this regard, they have never been particularly social. But it's definitely worth a try, with a description of this situation and checking the availability of a reservation.
Like
You like
answered 4 years ago
Explain the mechanism of
payment for the amount of the advance paid: the same hotel at the same TO, i.e. the guaranteed price is not saved? And if later this hotel is not available or the price is much more expensive, should I choose from the prices for today for the same advance payment?
payment for the amount of the advance paid: the same hotel at the same TO, i.e. the guaranteed price is not saved? And if later this hotel is not available or the price is much more expensive, should I choose from the prices for today for the same advance payment?
Like
You like
answered 4 years ago
attempt is not torture. plus there are obvious signs of TA fraud. you just need to competently approach the conversation with Anex - do not shout, oh, coronavirus, I'm afraid to go, help, but say that there are signs of fraud on the part of TA (the fact of intimidation with a lawsuit from Anex and an attempt to lure money) and ask for help to sort out the situation with booking a tour and the possibility of rebooking for other dates.
not the fact that there was even a tour reservation. I have the impression that TA plans to file for bankruptcy soon and wants to make as much money as possible.
TA made a wild number of jambs: did not sign the contract, did not announce the possibility of rebooking, requires payment of funds for a month, although usually the remaining money is paid in 2 weeks, intimidates the tourist with a lawsuit by TO, which in principle cannot exist .... not a fact that else something will pop up if you dig
not the fact that there was even a tour reservation. I have the impression that TA plans to file for bankruptcy soon and wants to make as much money as possible.
TA made a wild number of jambs: did not sign the contract, did not announce the possibility of rebooking, requires payment of funds for a month, although usually the remaining money is paid in 2 weeks, intimidates the tourist with a lawsuit by TO, which in principle cannot exist .... not a fact that else something will pop up if you dig
Like
You like
answered 4 years ago
moy_contakt receipts on FOP (surname of the travel agent).
Written: for tourist services according to the tour to Turkey 08.05-15.05, 2 dor. , The name of the hotel from the flight
And my last name, first name.
Date, amount
Written: for tourist services according to the tour to Turkey 08.05-15.05, 2 dor. , The name of the hotel from the flight
And my last name, first name.
Date, amount
Like
You like
answered 4 years ago
I just don't know how to contact Anex. Their phones are not answered. Maybe because it's the weekend. I will try on Monday.
Here, I'm sitting waiting for her to send me the application number and booking confirmation.
Here, I'm sitting waiting for her to send me the application number and booking confirmation.
Like
You like
answered 4 years ago
glinkamelua
there are 2 dates - month and 14 days
Month - usually the tour becomes non-refundable a month before departure and if you cancel the tour, you lose 100% of the prepayment
14 days is the deadline for paying the remaining amount for the tour. did not deposit money - the tour will cancel the MOT.
that is, on April 8, your tour will change status and become non-refundable. Until April 8, your tour is THEORETICALLY returnable - you can officially cancel it and demand a refund of the advance minus a fine according to the contract. PRACTICALLY - Anex did not have return tours even in good times, since the fine was calculated in the amount of the advance.
there are 2 dates - month and 14 days
Month - usually the tour becomes non-refundable a month before departure and if you cancel the tour, you lose 100% of the prepayment
14 days is the deadline for paying the remaining amount for the tour. did not deposit money - the tour will cancel the MOT.
that is, on April 8, your tour will change status and become non-refundable. Until April 8, your tour is THEORETICALLY returnable - you can officially cancel it and demand a refund of the advance minus a fine according to the contract. PRACTICALLY - Anex did not have return tours even in good times, since the fine was calculated in the amount of the advance.
Like
You like
answered 4 years ago
glinkamelua
But if the travel agency has not yet sent you the application number and booking status, do not sit until Monday
- write an email to Anex
- Submit the feedback form on the Anex website itself
- try on the site itself to write to the operator Anex online in the chat
- on Facebook on the Anex page, you can also write an appeal or contact them in the messenger
And it's better to do everything at once.
But if the travel agency has not yet sent you the application number and booking status, do not sit until Monday
- write an email to Anex
- Submit the feedback form on the Anex website itself
- try on the site itself to write to the operator Anex online in the chat
- on Facebook on the Anex page, you can also write an appeal or contact them in the messenger
And it's better to do everything at once.
Like
You like
•
3
answered 4 years ago
ziskin, the rebooking algorithm at the moment is the same for all TOs. Choose a tour for a date further away (you can change the country, number of people, hotel, etc.) and at the price online for the selected date, the tour is transferred to you. If you had a tour booked in dollars and a tour in dollars was selected, then the amount already paid in dollars is transferred, and the rest will be paid at the rate on the day the funds are deposited. For myself, I chose this tactic, so as not to get hit twice. I chose a tour for the amount that I had already paid, so as not to pay extra more then nothing, because no one knows when it will all end. But when it ends, I’ll think about it, look at my finances and decide, maybe I’ll add days, maybe I’ll change the hotel, and so on. But that will be later.
Like
You like
•
1
answered 4 years ago
Here's what I found when I went to Anex's Facebook page.
1. Anex said that he would not pay the debt to the hotel, after which he simply turned off the phones. Doesn't get in touch.
2. Hotels stop serving Anes-Tour customers.
3. Hotels file lawsuits against Anex-tour to collect debts of this travel company to hotels.
1. Anex said that he would not pay the debt to the hotel, after which he simply turned off the phones. Doesn't get in touch.
2. Hotels stop serving Anes-Tour customers.
3. Hotels file lawsuits against Anex-tour to collect debts of this travel company to hotels.
Like
You like
answered 4 years ago
Show more »