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We fly tomorrow Anex tour. Azur Air reschedule departure time first at 2.30, then at 4.40, again at 12.00 and already at 17.00. We paid extra for an early flight. Should I get a refund and how do I get it?
We fly tomorrow Anex tour. Azur Air reschedule departure time first at 2.30, then at 4.40, again at 12.00 and already at 17.00. We paid extra for an early flight. Should I get a refund and how do I get it?
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Answers • 35
This is a force majeure, you can even cancel the flight and not return the money for the tour
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answered 4 years ago
We were supposed to take off on the night of 15.03. Tonight, the travel agent sent a message "unpack your bags." Probably no one will return the money :(
How long we waited for this trip, what a pretty penny it cost us, how upset the son is :(
Damn, why am I so unlucky?
How long we waited for this trip, what a pretty penny it cost us, how upset the son is :(
Damn, why am I so unlucky?
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1
answered 4 years ago
It's bad that Anex.. Tez and Tui are dealing with cancellation and compensation issues. Try to reschedule the tour to a later time, although in such a situation it is difficult to advise.
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2.5
answered 4 years ago
This is a classic force majeure
Force majeure circumstances (force majeure circumstances) are extraordinary and unavoidable circumstances that objectively make it impossible to fulfill the obligations under the terms of the contract (contract, agreement, etc.), obligations under laws and regulations, and namely:. ..long breaks in the work of transport, regulated by the conditions of relevant decisions and acts of public authorities, closure of sea channels, embargoes, bans (restrictions) on exports / imports, etc., as well as caused by exceptional weather conditions and natural disasters, namely: epidemic ...
Force majeure circumstances (force majeure circumstances) are extraordinary and unavoidable circumstances that objectively make it impossible to fulfill the obligations under the terms of the contract (contract, agreement, etc.), obligations under laws and regulations, and namely:. ..long breaks in the work of transport, regulated by the conditions of relevant decisions and acts of public authorities, closure of sea channels, embargoes, bans (restrictions) on exports / imports, etc., as well as caused by exceptional weather conditions and natural disasters, namely: epidemic ...
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1.5
answered 4 years ago
people fly on 15.03, airports close from 17.03. that is, force majeure from March 17, before that - sloppiness
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1.5
answered 4 years ago
On the online scoreboard, SkyUp no longer has flights to Sharm :(
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answered 4 years ago
Airports are not closed, but passenger air transportation is temporarily closed, cargo transportation is not prohibited
This is not sloppiness, since the official announcement of the President, any flight cancellation and cancellation of the tour is considered force majeure
This is not sloppiness, since the official announcement of the President, any flight cancellation and cancellation of the tour is considered force majeure
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answered 4 years ago
I was in the agency. Anex tour does not cancel flights on 14.15.16. There is no answer to the question when they will take it back. they have a meeting in their central office. Interestingly, will they send an empty plane for tourists? Regarding the return of money for an early departure, they promised to return it upon arrival within two days.
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answered 4 years ago
It's bad that Anex.. Tez and Tui are dealing with issues of cancellation and compensation.
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+1. Anex is famous for its lawlessness. But alas, only he has long been selling the desired hotel. At the moment I am fighting for compensation for the April tour, but I understand that the money will not be returned. The agent refers to force majeure, the anex has gone silent
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+1. Anex is famous for its lawlessness. But alas, only he has long been selling the desired hotel. At the moment I am fighting for compensation for the April tour, but I understand that the money will not be returned. The agent refers to force majeure, the anex has gone silent
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answered 4 years ago
As of today, the travel agent only offers to rebook the tour at an online price. There is no mention of any compensation. But this is preliminary information.
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answered 4 years ago
This is the message and photo from TA:
!!! anex-tour!!! All flights until March 16 will be carried out according to the schedule. Excellent conditions for rebooking the tour!!!!
!!! anex-tour!!! All flights until March 16 will be carried out according to the schedule. Excellent conditions for rebooking the tour!!!!
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answered 4 years ago
here! Well, I say: before the ban, nifiga is not force majeure. at least take off. and for the return...
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answered 4 years ago
oh, I would like to buy it right away - and immediately rebook it. at a discount price
yes i know i'm greedy
yes i know i'm greedy
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answered 4 years ago
Rebooking at a discounted rate will not work. If I want for October and the online price for the hotel is 30 thousand, and I have paid 28 thousand for a failed trip, I will have to pay the difference.
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answered 4 years ago
After the words of the President "I wish you 36.6! Be healthy, dear Ukrainians! " Force majeure circumstances begin, do not confuse the date of the presidential deadline and the start date of force majeureThe rest that is being offered now is concessions.
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answered 4 years ago
Force majeure must be confirmed by some document, for example, a certificate from the Chamber of Commerce and Industry..
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answered 4 years ago
When there was a tsunami in 2004, did the CCI issue certificates to everyone?
There is a Presidential Decree and a decision of the National Security and Defense Council
There is a Presidential Decree and a decision of the National Security and Defense Council
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answered 4 years ago
A week ago, there were heated debates about whether or not tours will fall in price. Is there already a speech and discussion about "Force Majeure" today? Everyone is concerned about the question: - ".. will they give or not give the money ...?" Here they recalled the appeal. From 17.03. 20, it is unlikely that it will be possible to fly a charter to Egypt. For 3 days everyone was asked to come (return) home. There was no mention of any "Force Majeure" (in the tourism business) in the appeal. No one obligated travel agencies to give money for a spoiled tour ... As it were, everyone has a mustache and must return home on their own in 3 days.
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answered 4 years ago
It's better to rebook the tour. Ban on flights from the 17th, but today 5 planes from Kyiv flew to Sharm, look at the Boryspil online scoreboard - everything will become clear.
We were supposed to have a return flight tomorrow, but there is no clarity. It is clear that tomorrow there will be no flights until lunch (so the hotel guide said).
We were supposed to have a return flight tomorrow, but there is no clarity. It is clear that tomorrow there will be no flights until lunch (so the hotel guide said).
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½
answered 4 years ago
If they don’t rebook for other dates, write a written application with a notification via mail to receive a written answer (do not rely on verbal) for the possible preparation of a statement of claim in court
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answered 4 years ago
"No " Force majeure "(in the tourism business) in the appeal was not mentioned "
An epidemic or pandemic is a classic force majeure.
The decision of the National Security and Defense Council contains words about the epidemic and the pandemic "acquired the status of a pandemic .. "
An epidemic or pandemic is a classic force majeure.
The decision of the National Security and Defense Council contains words about the epidemic and the pandemic "acquired the status of a pandemic .. "
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answered 4 years ago
vezha2 appeared such information on the site join up. You may know what happened there
Hotels Reef Oasis Beach Resort 5 * and Sentido Reef Oasis Senses Resort 5 * are closed for quarantine. All tourists, including Join UP! Vacationers, will stay in hotels until the end of quarantine. If laboratory tests after quarantine do not reveal any cases of COVID-19 or suspected infection, our tourists will be able to return home.
Hotels Reef Oasis Beach Resort 5 * and Sentido Reef Oasis Senses Resort 5 * are closed for quarantine. All tourists, including Join UP! Vacationers, will stay in hotels until the end of quarantine. If laboratory tests after quarantine do not reveal any cases of COVID-19 or suspected infection, our tourists will be able to return home.
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2.5
answered 4 years ago
Wow, we were supposed to fly to Faraana, these hotels are in the same bay.
There are plenty of Italians to this day. Apparently they got it :(
There are plenty of Italians to this day. Apparently they got it :(
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answered 4 years ago
and considering how people roam on the pier - 6 hotels could be smashed. and more private...
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answered 4 years ago
IMPORTANTLY! Information for tourists in Egypt. Updated 10547 March 14, 2020 at 3:00 p.m.
Tour operator Join UP! extend the stay of tourists who are currently on vacation in the resorts of Egypt Sharm el-Sheikh and Hurghada. Leather vacationer at the expense of the tour operator will be provided with accommodation and meals in the same hotels or in alternatives to a similar star class.
Tourists who were to return on March 14-15 will be returned to Ukraine by flights next week (according to preliminary information).
We provide additional information to tourists who must return to Ukraine after March 16.
RENEWAL! Hotels Reef Oasis Beach Resort 5 * and Sentido Reef Oasis Senses Resort 5 * are closed for quarantine. All tourists, including Join UP! Vacationers, will stay in hotels until the end of quarantine. If laboratory tests after graduation
Tour operator Join UP! extend the stay of tourists who are currently on vacation in the resorts of Egypt Sharm el-Sheikh and Hurghada. Leather vacationer at the expense of the tour operator will be provided with accommodation and meals in the same hotels or in alternatives to a similar star class.
Tourists who were to return on March 14-15 will be returned to Ukraine by flights next week (according to preliminary information).
We provide additional information to tourists who must return to Ukraine after March 16.
RENEWAL! Hotels Reef Oasis Beach Resort 5 * and Sentido Reef Oasis Senses Resort 5 * are closed for quarantine. All tourists, including Join UP! Vacationers, will stay in hotels until the end of quarantine. If laboratory tests after graduation
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answered 4 years ago
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