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How not to pay a penalty for canceling a booking on Booking?
There is a hotel reservation on booking.com, for which the cancellation penalty is 100%, although there is still a week before check-in at the hotel.
For personal reasons, I need to cancel this booking. They will not withdraw money because the card has been cancelled. Can the booking or the hotel punish me somehow?
For personal reasons, I need to cancel this booking. They will not withdraw money because the card has been cancelled. Can the booking or the hotel punish me somehow?
Translated automatically from Russian. View original
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Answers • 213
Thank you very much snowflake777. The SMS message does not say a freeze, but a purchase. It’s unpleasant, but I have already reconciled myself in principle. Even some kind of certainty has appeared. I thought that the write-off is still ahead. may go unnoticed.
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answered 6 years ago
cardiomd - something I did not understand what you wrote to me here.
You have booked a room.
You were charged 100% prepayment, you arrived, but you were not settled?
You have booked a room.
You were charged 100% prepayment, you arrived, but you were not settled?
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answered 6 years ago
I'm here today, I returned from Turkey.
1 hotel booked - 100% cancellation on the day of booking.
Another one is payment without a credit card.
But, as always, everything is fine.
1 hotel booked - 100% cancellation on the day of booking.
Another one is payment without a credit card.
But, as always, everything is fine.
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answered 6 years ago
Hello! I booked a hotel in Albania, I didn’t indicate the card details, I missed it with free cancellation for 2 days, but that was a month before arrival. When canceling the booking, there was a letter from Booking about a fine in the amount of the full stay, 259 euros. Today, two weeks later, I received a letter from the hotel that I was given a three-day period for payment. In two weeks I'm flying to another country. Can there be problems? Last name and first name on Booking are real.
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answered 6 years ago
4lev2003, there shouldn't be any problems so quickly, at least the hotel should go to court, and the court, in turn, decide not in your favor, then there may be problems.
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answered 6 years ago
Thank you. I wrote a letter to the hotel with an apology and a request to cancel the fine.
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answered 6 years ago
tell me please, how should I be! I booked a room through bookin, but in the same hotel on their official website the same room is cheaper ... I called the hotel and they advised me to refuse bookin, and booked a room for me themselves, cheaper .now bookin sends email details for an advance payment of 10% of the cost, I need to cancel with them! but they cancel the day of stay. how are they going to remove the penalty for canceling the reservation if they don’t have my details, i.e. the set number. And if I cancel on the bookin, will the hotel cancel my reservation (the hotel did not require prepayment), or they do not depend on each other ?
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answered 6 years ago
Hello, I booked a trip to Tashkent through booking. With free cancellation, but I can’t cancel the answer, no. But I indicated the card. Now I don’t know if I will be fined or not
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answered 6 years ago
Yes, it doesn't happen.
The answer comes automatically.
Enter your booking code.
The answer comes automatically.
Enter your booking code.
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answered 6 years ago
Hello. I booked a hotel on Booking to apply for visas, free cancellation was on August 8, the child got sick and I forgot to cancel, I remembered today, I tried to cancel, Booking writes that with a fine and you can send a letter to the hotel about mitigation, the hotel refused and billed 746 euros, the total amount of stay is 1490 euros, I withdrew money from the card, called the bank and reported the loss, blocked the card with reissue. The card is debit, linked to the current account, the one to the deposit. The question is, can they withdraw money from the deposit, and yet, I went to the Internet bank, the card is blocked, the balance is 157 rubles, and the blocking amount is 83 thousand with a penny! What does it mean?
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answered 6 years ago
260811, if the deposit and the card are issued to one account, money can be debited. Regarding the blocking of the amount, I previously wrote that you can somehow cancel this blocking through the bank's call center. The hotel froze the amount on the card of my boss, and he called the bank and canceled this blocking. It was in the Savings Bank recently, about 2-3 months ago.
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answered 6 years ago
I called the bank, in my case it was Renaissance, dealt with 83 thousand, it turned out that this was the money that was taken from my card today, the operation just hadn’t gone through yet. I asked about the availability of a technical overdraft, they said there is a card. My scheme is as follows: deposit, current account, card. When necessary, it transfers from the deposit to the current account, from it to the card. Maybe then close the deposit or the account?
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answered 6 years ago
I looked carefully, there are three products in my Internet bank. This is a debit card, the current account is linked to it, this account itself and the deposit, it has a deposit account. Help me figure this all out.
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answered 6 years ago
when I studied this issue, I found out that such relations are already relations between the hotel and the bank, it all depends on the persistence of the hotel, it may well be that after seeing the money on this card in half a year, they will be withdrawn, it seems this also applies to the deposit, so The hotel has more legal grounds and they have already refused you. The only way out, according to numerous reviews on the forums, except for payment or check-in, was to complete everything completely with the card and everything attached to it, since this fine can catch up at any time - it's unpredictable
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answered 6 years ago
260811, I understand that the deposit has a separate account? Then you should not touch the deposit if you yourself transfer money from it to the card account, and they are not automatically transferred. But, since the bank has a technical overdraft, even reissuing the card may not help. When I had the same question, I read a lot of stories about how people closed the card, but the money was withdrawn anyway, because. the account is closed later, in some banks after 45 days.
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2.5
answered 6 years ago
our story did not continue, since we finally stopped (despite the fact that the bank returned the money blocked by the hotel to the card, we went to a meeting after explanations, but the hotel provided a screen of the payment receipt !!! and on this basis they refused to cancel the fine (“We can’t do anything already,” that is, technically, payment between the bank and the hotel took place, which even the bank manager did not know about). That is, the money would have been withdrawn anyway. They didn’t take risks further and found an opportunity to call in. But if not , I thought to look for a lawyer sensible in such cases
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answered 6 years ago
There was a case in Warsaw, I left the hostel before the staff arrived. They tried to withdraw money from the card, but a refusal came, there were not enough funds - they did not try to withdraw more. And now the situation is different - I forgot to cancel the reservation on time - I canceled it for a fee - there is no money on the card now - I hope that it will work on the previous occasion
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1.5
answered 6 years ago
Hi all. I read and looked and did not understand anything. Some write one thing, others another. And as I understand it, there is no clear solution to the problem of canceling 100% of the hotel payment. Three days ago I was in the same situation. My cancellation amount is 87000r. Country Estonia.
We wrote letters to the hotel. The hotel said pay the full amount. But in my situation, the problem is that on the booking page on the hotel page it is clearly written that FREE BOOKING and FREE CANCELLATION. And when a letter came to the post office, it turned out to be very paid from the first minutes of booking. The card has not been blocked yet. There was no write-off. Here's what we're going to do about it now.
We wrote letters to the hotel. The hotel said pay the full amount. But in my situation, the problem is that on the booking page on the hotel page it is clearly written that FREE BOOKING and FREE CANCELLATION. And when a letter came to the post office, it turned out to be very paid from the first minutes of booking. The card has not been blocked yet. There was no write-off. Here's what we're going to do about it now.
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answered 6 years ago
At work, I needed to find out if booking works with legal entities. Upon enquiry, I received the following response:
Thank you for using Booking.com.
We are contacting you regarding your request.
Note:
From the moment of your booking, we act solely as an intermediary between you and the travel service provider. Booking.com does not sell, rent or offer any tours, travel or services.
Booking on our website is not a contract and all financial settlements are made with the accommodation facility.
Please feel free to contact us if you have any further questions.
Sincerely,
--
Booking.com Customer Service Team
Thank you for using Booking.com.
We are contacting you regarding your request.
Note:
From the moment of your booking, we act solely as an intermediary between you and the travel service provider. Booking.com does not sell, rent or offer any tours, travel or services.
Booking on our website is not a contract and all financial settlements are made with the accommodation facility.
Please feel free to contact us if you have any further questions.
Sincerely,
--
Booking.com Customer Service Team
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answered 6 years ago
I'll tell my story:
I booked a hotel room, but indicated the wrong date, which was needed, or rather indicated the month of September instead of October.
I would not have noticed my mistake if not for a letter from Booking with a request to indicate the reason for the absence.
Initially indicated a card on which there was no money.
Despite the fact that I wrote a letter to the hotel indicating the reason for not checking in, the hotel administration was very actively trying to withdraw money.
I also wrote to Booking.com with explanations. She honestly told me everything ... They met me halfway, contacted the hotel, agreed that the hotel had no claims against me and would no longer attempt to withdraw money from the card.
So the sincere confession has personally benefited me.
I booked a hotel room, but indicated the wrong date, which was needed, or rather indicated the month of September instead of October.
I would not have noticed my mistake if not for a letter from Booking with a request to indicate the reason for the absence.
Initially indicated a card on which there was no money.
Despite the fact that I wrote a letter to the hotel indicating the reason for not checking in, the hotel administration was very actively trying to withdraw money.
I also wrote to Booking.com with explanations. She honestly told me everything ... They met me halfway, contacted the hotel, agreed that the hotel had no claims against me and would no longer attempt to withdraw money from the card.
So the sincere confession has personally benefited me.
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answered 6 years ago
Hello! I booked a hotel with a 100% penalty 5 months before the trip. But plans changed: I contacted the hotel through booking, they said that they agreed to cancel the reservation without penalty.
Wrote to booking. The first time is silence. The second time, they wrote "we received your letter, we are working on the cancellation, they say you don't want to wait, write to the hotel yourself."
But I already wrote and received a response from the hotel, and the correspondence was conducted through booking.
As a result, I made a request through Booking so that they agreed to cancel without a penalty (there is such an option when canceling a reservation).
Silence again.
The hotel has already apologized that the booking is silent for a long time, and said that the reservation was cancelled.
Today, at my own risk, I canceled the reservation (the inscription said that with a fine)
Now I sit, I'm afraid :)
Wrote to booking. The first time is silence. The second time, they wrote "we received your letter, we are working on the cancellation, they say you don't want to wait, write to the hotel yourself."
But I already wrote and received a response from the hotel, and the correspondence was conducted through booking.
As a result, I made a request through Booking so that they agreed to cancel without a penalty (there is such an option when canceling a reservation).
Silence again.
The hotel has already apologized that the booking is silent for a long time, and said that the reservation was cancelled.
Today, at my own risk, I canceled the reservation (the inscription said that with a fine)
Now I sit, I'm afraid :)
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answered 6 years ago
Carolina22 booking does not remove fines, if agreed with the hotel, then everything is ok.
I had a similar difficult situation.
I called, they answered me: "booking does not remove fines, if we agreed with the hotel, then everything is ok"
I had a similar difficult situation.
I called, they answered me: "booking does not remove fines, if we agreed with the hotel, then everything is ok"
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answered 6 years ago
Good afternoon! I booked an apartment in Austria, paid 750 euros immediately, consciously, through booking. There are 28 days left before the trip, but unfortunately, due to circumstances beyond my control, plans have changed and I won’t be able to make the trip. There is no longer a free cancellation, the penalty is 100%. I tried to cancel the booking through booking, but according to them, the hotel was refused. Through familiar travel agents I want to put up a tour for sale, but not the fact that everything will work out. Can someone tell me how to be?
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answered 5 years ago
vikk1, in any case, you need to communicate with the hotel yourself, not through booking! Explain that something happened to you, ask them to meet you halfway. Often hotels agree and cancel fines.
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answered 5 years ago
I made a hotel reservation in the UAE, but indicated a card that has been lost and blocked for more than a year (accidentally, I just paid from it earlier on previous trips)
Plans where to live changed, but I didn’t have time to cancel the reservation, there was no access to the Internet.
There is a message on the profile about the cancellation fee, but there is no cancel button itself.
I wrote to the hotel. If the hotel tries to withdraw or block the money and the bank freezes my funds, then I will dispute that the card is lost and you never know who could try to use it. But in my experience, my bank (raiffeisen) can cancel a payment over the Internet and return the funds if you say that you did not make it.
I'll post later how it went.
Plans where to live changed, but I didn’t have time to cancel the reservation, there was no access to the Internet.
There is a message on the profile about the cancellation fee, but there is no cancel button itself.
I wrote to the hotel. If the hotel tries to withdraw or block the money and the bank freezes my funds, then I will dispute that the card is lost and you never know who could try to use it. But in my experience, my bank (raiffeisen) can cancel a payment over the Internet and return the funds if you say that you did not make it.
I'll post later how it went.
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answered 5 years ago
Regarding the overdraft: one nasty 5 * hotel in Germany withdrew money twice from the card - on the day of arrival, when the card was paid from the terminal at the reception. And on the day of departure, when we just handed over the keys and went to the airport with a suitcase. In Russia, they saw that on the debit visa of Sberbank there were -70,000 rubles (a little more than 1000 €), it’s not clear why they did it. I almost had a heart attack when they saw this minus - it seemed that they paid not 1200 €, but 2400 € and the account went negative. So with the sign "-" and displayed in Sberbank online.
It turned out that at the time of check-out and handing over the key to the reception, the hotel froze the funds as a guarantee of what is not clear (usually the payment guarantee is frozen BEFORE arrival) The hotel was scammed in the reviews (like many before us), the money was returned only a month later (we lived in a hotel 4 days) But the fact itself, just like that, they froze 70 thousand of innocent guests, and even after the eviction (while we were in Germany, there was a + on the card and we used these funds, and the payment upon check-in definitely went through)
It turned out that at the time of check-out and handing over the key to the reception, the hotel froze the funds as a guarantee of what is not clear (usually the payment guarantee is frozen BEFORE arrival) The hotel was scammed in the reviews (like many before us), the money was returned only a month later (we lived in a hotel 4 days) But the fact itself, just like that, they froze 70 thousand of innocent guests, and even after the eviction (while we were in Germany, there was a + on the card and we used these funds, and the payment upon check-in definitely went through)
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answered 5 years ago
Money will not be withdrawn from a blocked card. But regarding the cancellation of the payment by the bank on your application, I would not be so optimistic: it takes a long time, and the payment is canceled in case of obvious fraudulent actions of the hotel (not your case, your prepayment is included in the booking conditions).
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answered 5 years ago
Hello.
Help me too.
In general, I use booking for the first time, and decided to make a reservation. But during the reservation, the application crashed. And it turned out that I made 3 three identical armors. Naturally canceled 2 and left 1 reservation. I'm not canceling my trip, I just got stupid and made 3 bookings by mistake. In general, I wrote a letter to the hotel that the application was frozen and I made a mistake, and that I could cancel it for free.
Pointed out the map. But there is no money there. Now points)))
Can they forgive me? After all, I’m going to them and not just stupidly canceling?
Help me too.
In general, I use booking for the first time, and decided to make a reservation. But during the reservation, the application crashed. And it turned out that I made 3 three identical armors. Naturally canceled 2 and left 1 reservation. I'm not canceling my trip, I just got stupid and made 3 bookings by mistake. In general, I wrote a letter to the hotel that the application was frozen and I made a mistake, and that I could cancel it for free.
Pointed out the map. But there is no money there. Now points)))
Can they forgive me? After all, I’m going to them and not just stupidly canceling?
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answered 5 years ago
Zhanseriks what is written in the armor
"penalty with free cancellation until _____"
Or 100% penalty?
"penalty with free cancellation until _____"
Or 100% penalty?
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answered 5 years ago
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