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How not to pay a penalty for canceling a booking on Booking?
There is a hotel reservation on booking.com, for which the cancellation penalty is 100%, although there is still a week before check-in at the hotel.
For personal reasons, I need to cancel this booking. They will not withdraw money because the card has been cancelled. Can the booking or the hotel punish me somehow?
For personal reasons, I need to cancel this booking. They will not withdraw money because the card has been cancelled. Can the booking or the hotel punish me somehow?
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Answers • 213
I'll write it like this:
In general, as I said, for the first time I wanted to book through booking.
In general, I made the first attempt, and at the end they asked for credit card details, I entered it, but I received a letter that the credit card is not valid, give me a valid one. And so I did the second time, the same picture. I thought the ban was on the card for buying on the Internet, I look at everything openly ... At this time, the bank calls (all this happens at one in the morning) and makes sure that I am conducting transactions and opens access to booking. Before that, it turned out that the bank was blocking transactions (as I understand it). And after that I still managed to book for the third time.
All 2 reservations I did not click on the letter that they sent to confirm the link, but the third one confirmed and it turned green. And those 2 reservations remained hanging on the site for a day and a half (I thought they would cancel them automatically). A day later I go in and they still weigh there and the inscription enter the normal card. And I made a cancellation, after which I receive a letter saying that they canceled successfully for 440€!!! There were 2 such letters. Help.
In general, as I said, for the first time I wanted to book through booking.
In general, I made the first attempt, and at the end they asked for credit card details, I entered it, but I received a letter that the credit card is not valid, give me a valid one. And so I did the second time, the same picture. I thought the ban was on the card for buying on the Internet, I look at everything openly ... At this time, the bank calls (all this happens at one in the morning) and makes sure that I am conducting transactions and opens access to booking. Before that, it turned out that the bank was blocking transactions (as I understand it). And after that I still managed to book for the third time.
All 2 reservations I did not click on the letter that they sent to confirm the link, but the third one confirmed and it turned green. And those 2 reservations remained hanging on the site for a day and a half (I thought they would cancel them automatically). A day later I go in and they still weigh there and the inscription enter the normal card. And I made a cancellation, after which I receive a letter saying that they canceled successfully for 440€!!! There were 2 such letters. Help.
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answered 7 years ago
If not, then write, again, to the hotel
And call the bank and let them put a block on the write-off.
So far, 440€ have not yet been written off! and again 440€!
Should be free of charge!
Are the last names the same?
And call the bank and let them put a block on the write-off.
So far, 440€ have not yet been written off! and again 440€!
Should be free of charge!
Are the last names the same?
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answered 7 years ago
Ufff everything was decided without bad consequences. Hooray.
In general, I wrote again to the hotel and they answered that. And so they replied "We ould like to inform you that your reservation has cancelled."
I think they forgave me because I didn’t just cancel the order, but all the same I was going to call on them)))
Helena was not written off, and there was no money there.))
In general, I wrote again to the hotel and they answered that. And so they replied "We ould like to inform you that your reservation has cancelled."
I think they forgave me because I didn’t just cancel the order, but all the same I was going to call on them)))
Helena was not written off, and there was no money there.))
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answered 7 years ago
That is great !
Now, they say the moon is somehow not like that, and money transactions need to be carried out very carefully!
I'm really glad!
I love this site.
Everything has always been resolved!
Now, they say the moon is somehow not like that, and money transactions need to be carried out very carefully!
I'm really glad!
I love this site.
Everything has always been resolved!
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½
answered 7 years ago
My situation was resolved simply - no show, the hotel was silent. A letter came to the post office, saying that you were not at the hotel - yes or no? She did not answer anything, the hotel itself canceled the reservation. Everything
Booking can continue to use, bank cards are normal
Booking can continue to use, bank cards are normal
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answered 7 years ago
Hello. Thanks everyone for the feedback! And I would like to share mine. Booked a hotel in Thailand. Doubt - did not pay immediately. Suddenly, I found a better hotel and with an interesting price (on another site). Booked and paid. I’m waiting for a vacation .... when suddenly, it dawns on me that I didn’t cancel the cancellation on the booking ... yomayo ... it’s impossible to cancel without a fine of 100%. I turned pale - sat down and, in general, almost fainted. Not a joke 56,000 rubles
I sent a request to the hotel to cancel the reservation without a penalty - I didn’t sleep all night, read reviews - blocked the card, updated my mail every now and then in anticipation of a response. The next day there was no answer. Wrote to the hotel a request to cancel the reservation - silence. Then I decided to call the booking call center. I waited a long time ... very ... but I waited. They answered very politely. They asked me to hang on the line while the issue is being resolved. I waited 5 minutes. Everything is ok! Problem solved. Canceled without penalty. Cancellation was 11 days before arrival. God bless the people who came to meet me.
Conclusion: Booking well done
I sent a request to the hotel to cancel the reservation without a penalty - I didn’t sleep all night, read reviews - blocked the card, updated my mail every now and then in anticipation of a response. The next day there was no answer. Wrote to the hotel a request to cancel the reservation - silence. Then I decided to call the booking call center. I waited a long time ... very ... but I waited. They answered very politely. They asked me to hang on the line while the issue is being resolved. I waited 5 minutes. Everything is ok! Problem solved. Canceled without penalty. Cancellation was 11 days before arrival. God bless the people who came to meet me.
Conclusion: Booking well done
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2.5
answered 7 years ago
The question is who collects the fine and in whose favor. I compared the booking conditions directly at the hotel and at Booking, so what? The hotel is booked with free cancellation and cheaper than at Booking and does not require credit card details, at Booking it is more expensive and with a non-refundable rate. Booking for the same data with the same price sets different conditions, either with a 100% fine, or with one day. Hotels according to the rules (law) cannot do this. Please note that on Booking all correspondence goes through Booking, who answers you? It is possible that when making direct calls to the hotel (namely, to the hotel), the operator gives an answer from the terms of the contract with Booking, but you have something to do with it, this is not your contract. In the presence of such things, the hotel cannot write off the fine, this is done by Booking in its favor, especially since in the high season your reservation is sold and the hotel does not incur any losses, on the contrary, the reservation is sold more expensive. Booking is well aware that he is doing the wrong thing, to put it mildly, but the psychology of the client and his fear of consequences are accepted.
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2.5
answered 7 years ago
I already wrote about my situation with a random non-refundable hotel booking in Spain, when the booking office said sorry to a tearful letter 10 days later, and the hotel did not respond to an even more tearful letter at all. Here, on the site, I was well advised. Of course, I immediately rebooked to another hotel, and closed the option on the card "payment on the Internet." I immediately called the bank and said that the card was lost or stolen, let them cancel it. The card was reissued after some time, we went with it on our two-week tour, the ill-fated hotel did not "knock". Maybe it's too early to relax? The amount was not crazy, around 200 euros.
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answered 7 years ago
Good afternoon everyone! I'll tell my story. I could not find any suitable tours to Turkey, since I had to fly away almost the next day and, therefore, I decided to go and relax on my own. I found good tickets on a well-known site, found a suitable hotel on Booking.com, and decided to go. At first I started booking a hotel, there were no problems, but I expected that the money would be immediately debited from the card, and before that I would receive a payment code. Nothing like this happened, it turned out that the hotel can debit money from the card at any time and even no code is needed. “Well, no, no,” I thought, and started buying air tickets. This is where the problems began: those tickets that I looked after were no longer there, a foreign site offered others, almost similar in terms of conditions. But I couldn't get them either. As a result - not a single suitable option, everywhere flights for 7 or more hours with several transfers. The hotel is already booked. And money can be withdrawn at any time.
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answered 6 years ago
What I did: blocked the card, withdrew all the money, just in case, since there were not many of them on the card. I tried to cancel the reservation through Booking.com with a request to reduce the amount of the fine (by default it is 100% and the reservation is non-refundable). The response from Booking was negative. Like, they contacted the hotel on my behalf, but the hotel replied in the negative. After that, after some time, I wrote a letter to the hotel myself with a request to cancel the reservation without charging a fine, explaining the situation in detail. The answer from the hotel was: "Submit this request to your manager at Booking.com." To the repeated question "Are you willing not to withhold a fine from me?" the answer was the following: "Yes, of course, we are waiting for you in the near future." Then he turned again to Booking, there was no answer. The next day, in the morning, an SMS notification comes from the bank that the card is blocked and the amount cannot be withdrawn, followed by an SMS from Booking, saying that there are not enough funds on the card, the hotel asks for data on another card within 4 hours.
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answered 6 years ago
Having received messages, I write to the hotel that you said that you would not take a fine, but you yourself are trying to withdraw my money. The answer is no one is trying to take money from you. I'm back at Booking - explain the situation. After a while, a letter comes from them: the reservation is canceled, the cancellation amount is 0 euros. Gratitude to the hotel and the promise to definitely come is a matter of principle). The card is unlocked, the money is in place.
PS All correspondence with the hotel was in English.
PSS I never flew to rest).
PS All correspondence with the hotel was in English.
PSS I never flew to rest).
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answered 6 years ago
Hello. Interestingly, Booking or the hotel has already sued someone for non-payment of a fine? I have such a situation. Booked a room in Denmark with free cancellation and pay on arrival. They did not pass through customs. Returned home. Made a reservation on the day of arrival. They wrote 10 days later by email that they were waiting for the payment of a fine of 300 euros. I wrote to them why they didn't come. There is no answer yet. Left the card details. But there is 0 and I do not use it.
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answered 6 years ago
Booking is an intermediary, he does not receive money from the guest, and therefore he cannot sue.
The hotel theoretically can, but for whom? After all, he has neither the name of the guest, nor his passport data, nor his place of residence. Only in court to request from Booking and engage in rozvskom. In short, this has never happened to me personally, and I have not heard of any such case.
However, Booking may block an unreliable user or hotel. But with what number of joints does this unreliability begin?
The hotel theoretically can, but for whom? After all, he has neither the name of the guest, nor his passport data, nor his place of residence. Only in court to request from Booking and engage in rozvskom. In short, this has never happened to me personally, and I have not heard of any such case.
However, Booking may block an unreliable user or hotel. But with what number of joints does this unreliability begin?
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answered 6 years ago
and if I booked without entering a card, then it turns out and they can’t remove the fine ???
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answered 6 years ago
Good day everyone! Guys, I have such a question. In September, a trip to Georgia was planned, booked 2 hotels. One with free cancellation and the other with a 100% cancellation fee. Many people know that flights from Russia to Georgia are prohibited, so our trip is postponed indefinitely. I immediately contacted the hotel, my letters with questions and a request for free cancellation were refused. Like, this is not our problem, go through Vladikavkaz. I read on the Internet that through booking you can request a cancellation without a penalty. I did just that, describing the situation, because these are not our whims - the interpolitical situation, and we were going to go with the child and we cannot take risks. But the hotel is back in denial.
I am writing to you, experienced, asking for advice. How to be? What to do? Block the card and cancel the booking? I will be glad to any of your answer! Thank you for attention
I am writing to you, experienced, asking for advice. How to be? What to do? Block the card and cancel the booking? I will be glad to any of your answer! Thank you for attention
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answered 6 years ago
lavrenyukalexa, how to be - it's up to you to decide. Read previous answers. Formally, the hotel is right, although purely humanly they could meet halfway. Explicit force majeure, for me, for example, hotels canceled non-refundable reservations without any penalties in case of canceled flights.
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answered 6 years ago
Good evening) I booked a hotel, forgot about booking, because there were serious circumstances, and indeed all vacation plans were canceled. As a result, I personally wrote to the hotel employee, who contacted me on WhatsApp, saying “we won’t be able to come, please cancel the reservation.” To which they answered that the hotel allegedly does not deal with this, and all questions are for booking. I tried to explain that such issues are considered by a specific hotel, that it is he who decides whether to charge or not to charge a 100% cost of a no-show fine. As a result, the employee did not hear me, I gave up trying. After that, booking notified me that the reservation was canceled without penalty, and I exhaled.
But then, nine days later, attempts were made to withdraw money from my Card in the order of 470AZN, 300AZN, 250, 100, 80, 50 and 20. Due to the fact that there were no funds on my card, no debiting took place. After that, I again went to booking, where in “my bookings” in the booking of this hotel it was already indicated, “booking was canceled for ~ 15,800 thousand rubles.
But then, nine days later, attempts were made to withdraw money from my Card in the order of 470AZN, 300AZN, 250, 100, 80, 50 and 20. Due to the fact that there were no funds on my card, no debiting took place. After that, I again went to booking, where in “my bookings” in the booking of this hotel it was already indicated, “booking was canceled for ~ 15,800 thousand rubles.
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answered 6 years ago
After that, booking notified me that the reservation was canceled without penalty
Notified in writing? Forward this email back to Booking asking what the hell.
Notified in writing? Forward this email back to Booking asking what the hell.
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answered 6 years ago
No, in the very reservation of this hotel ten days ago there was “cancellation”, now “cancellation for 100% of the amount of a ten-day stay”
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answered 6 years ago
Well, that is, Booking still did not confirm the free cancellation of the reservation? Then there is nothing to react to: what was stated in the conditions of the reservation, then they put it up, no deception.
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answered 6 years ago
I read previous stories and tips) Since yesterday, by the way, they didn’t try to write off anything, but now I still blocked the card.
I wanted to clarify about the technical overdraft and is there any point in worrying at all?)
I wanted to clarify about the technical overdraft and is there any point in worrying at all?)
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answered 6 years ago
and if I have a check-in after 5 days, and for family reasons I can’t go. there is nothing to booking except for the email address and full name. cancellation of the reservation 500r but interesting .... and if you do not pay a fine, what will happen? block an account?
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answered 6 years ago
graf_alukard, everything is already written above, read, do not be lazy.
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answered 6 years ago
Guys it's very simple. Create a virtual card in your Tinkoff Bank account and deposit 1000 rubles. Then you book. Booking writes off 1 ruble and returns it instantly, thus checking the availability of money. Booking choose with a write-off upon arrival. And that's all. As soon as your booking is confirmed, immediately empty the virtual card and block it to hell or delete it altogether. And the sheep are safe and the wolves are full. Good luck to all.
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answered 6 years ago
We booked a hotel in London. We were forced to cancel the booking, due to the illness of our son, at the moment when fines came into force. We used the "Reduced Cancellation Penalty" feature. We asked to cancel the booking without penalty, briefly described the situation. There was no response within the required 48 hours. They wrote every time the function was updated, and also sent letters to booking with a more detailed description of the situation, asking for help in resolving the situation. To be honest, we no longer hoped for an answer, but methodically continued to send request after request. Today, the day before the expected arrival, we received a response about the cancellation of our reservation without penalty. Based on our experience, I would like to recommend: do not give up if the hotel does not respond to requests, write again and again, clearly argue the reasons for canceling the reservation, write about plans to use the services of booking and this particular hotel when planning your next trip. Good luck!
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answered 6 years ago
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