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How to get a refund for a paid tour to Italy?
Since March 10, Italy has been quarantined almost everywhere, all places of large crowds of people (theaters, museums) have been closed. What does Accord say about this? Will there be a 100% refund due to the situation? I wrote to them personally and to my travel agent - silence. A week ago they answered that everything is under control, there is no panic. Tell me, who else has encountered a similar situation, is it possible somehow to shake money out of the Accord without a trial?
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Answers • 29
This question is very popular and last week there were already similar questions related to Italy and Accord
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answered 4 years ago
Only through dialogue can this issue be resolved. Try to rebook another country with them.
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answered 4 years ago
dima_80_, No other country can be chosen. This has already been discussed a hundred times. Either you need to go on a tour that is paid for and people have gathered, or not to go anywhere, but no one will return the money.
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answered 4 years ago
Milan - 20 people in Cathedral Square, Venice - five people in Piazza San Marco, Verona - empty in Piazza Bra, five to ten people in Piazza della Signoria in Florence, near the Duomo and Piazzale Michelangelo. Even in Rome, the Spanish Steps or the Trevi Fountain are empty. All museums are closed!. My friends in Milan are sitting at home - quarantine. Where is it taking you people?
Firstly, there is a huge chance that they will not be allowed into Italy, the same chance that they will be quarantined upon entering Ukraine. Spit saliva on the money, Italy is not going anywhere.
Firstly, there is a huge chance that they will not be allowed into Italy, the same chance that they will be quarantined upon entering Ukraine. Spit saliva on the money, Italy is not going anywhere.
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answered 4 years ago
In groups of abandoned tours to Italy, it is advised to postpone the dates of the tour to autumn
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answered 4 years ago
Vika284, reschedule the dates of already paid tours or buy new tours not earlier than autumn? If the second option, then it is logical, but how to make the first option without penalties?
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answered 4 years ago
A little bit about canceled tours, subscribed to several such groups on social networks, already bought a canceled tour to Belek last year
Now all the groups have been receiving canceled tours for March-April to Italy, many tours from Accord. for obvious reasons, such tours, even with a big discount and bargaining, are not very popular, some travel agents advise rebooking the tour for the fall, according to them, there is no penalty
here are the quotes from the travel agent
"Good afternoon, you can reschedule the dates of the tour for later. For example, in autumn and this is without penalties. There is a second option, and this is to wait for the dates of the tours and if the bus is not staffed, then the tour can be canceled."
Now all the groups have been receiving canceled tours for March-April to Italy, many tours from Accord. for obvious reasons, such tours, even with a big discount and bargaining, are not very popular, some travel agents advise rebooking the tour for the fall, according to them, there is no penalty
here are the quotes from the travel agent
"Good afternoon, you can reschedule the dates of the tour for later. For example, in autumn and this is without penalties. There is a second option, and this is to wait for the dates of the tours and if the bus is not staffed, then the tour can be canceled."
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2.5
answered 4 years ago
Everything is sad with the Accord. Getting money back from them is almost impossible.
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2.5
answered 4 years ago
lupanarius, but with what kind of fun? Who wants to voluntarily and through no fault of their own return money to tourists?
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1.5
answered 4 years ago
zolyshka111, The conditions for cancellation and return of most MOTs are normal. And if you read the Accord contract, then they owe nothing to anyone)
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answered 4 years ago
Unfortunately, there is a typical "force majeure" - force majeure circumstances that do not depend on any of the parties. It is written in a separate clause in all contracts - no one owes anything to anyone :((((
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answered 4 years ago
I think that many bus MOTs will not survive until the fall, they will go bankrupt, especially weak ones or those focused on a couple of countries. So the postponement of the trip to autumn is only to calm the clients, but not to solve the situation. The tourist services market is in a panic, especially in Europe and the South-East (information from reliable friends from the tourist industry)
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2.5
answered 4 years ago
according to my TA: refusals from tours to Italy are formalized, but within the framework of contracts with fines. no one goes to meet tourists in the matter of refunds - as it is written in the contract, they act. but, no one refers to force majeure. The tourism business is going through hard times. risk of bankruptcies.
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answered 4 years ago
I think if they continue to escalate the situation with the coronavirus, not only bus maintenance will have problems.
UIA canceled flights to 16 countries, I'm not talking about Lufthansa and other airlines. Everyone is now suffering huge losses. That only the fall in the cost of oil is worth the growth of the dollar and the euro.
I am very interested in who benefits from all this panic, because the severity of the virus is really exaggerated.
UIA canceled flights to 16 countries, I'm not talking about Lufthansa and other airlines. Everyone is now suffering huge losses. That only the fall in the cost of oil is worth the growth of the dollar and the euro.
I am very interested in who benefits from all this panic, because the severity of the virus is really exaggerated.
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answered 4 years ago
camomile, it’s so clear that they don’t go to a meeting, because in fact, TO has no money of its own, in order to take and return the money to everyone, this is a kind of pyramid)))
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answered 4 years ago
the fall of oil was arranged by only one bald old man who imagined himself the king of the world. and oil is relatively local, because catches the northern neighbors sitting on the oil needle and us with a trailer.
and panic with the coronavirus .... I look at the morning photos from Migros and start to think, maybe it’s worth abandoning Turkey while there is a possibility of a full refund.
and panic with the coronavirus .... I look at the morning photos from Migros and start to think, maybe it’s worth abandoning Turkey while there is a possibility of a full refund.
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answered 4 years ago
zolyshka111
naturally. in good times, the money was not returned if this was not specified in the contract, but now, when many TOs are put in conditions of survival and even more so
naturally. in good times, the money was not returned if this was not specified in the contract, but now, when many TOs are put in conditions of survival and even more so
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answered 4 years ago
but, I’m watching a webcam from Sultanahmet Square - there are enough people, they walk, they walk ...
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answered 4 years ago
My sister is going to the tulip festival in early April in Istanbul....
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answered 4 years ago
As for oil, I mean that the Russians, due to the growth of the exchange rate, can also slow down with tourism.
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answered 4 years ago
A certain percentage of Russians will drop out because of the exchange rate, but I don’t think that with the current level of ruble subsidence, this percentage will be at least somewhat significant.
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answered 4 years ago
the level of subsidence of the ruble at the current moment is almost the same in% as the level of subsidence of the hryvnia
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answered 4 years ago
The answer to the topic starter's question is: no way.
Regarding the level of subsidence of the hryvnia. If the NBU lowers the discount rate even more, it will be possible to talk not about subsidence, but about the collapse of the hryvnia.
Regarding the elimination of Russians. They introduced a legislative ban on charters to Egypt - all Russians immediately dropped out. The most efficient way.
Regarding the level of subsidence of the hryvnia. If the NBU lowers the discount rate even more, it will be possible to talk not about subsidence, but about the collapse of the hryvnia.
Regarding the elimination of Russians. They introduced a legislative ban on charters to Egypt - all Russians immediately dropped out. The most efficient way.
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answered 4 years ago
We are fighting with Accord, they offer to postpone the tour, they don’t give money back, we decided to contact the police and write a claim, we go to court, who is with us?
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5
answered 4 years ago
You can go to court, you can call the police, but in essence they are right.
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answered 4 years ago