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Who faced the cancellation of the flight, does it make sense to contact the companies that deal with the compensation of funds?
The question is no longer topical, but I look not only I have encountered. Details: through Tripmaidrim I bought tickets from Kharkov with a short connection in Rome, 5 days before departure Ernest cancels flights from Kharkov and I agree to fly from Kyiv, it’s inconvenient, but there’s nothing to do and time is extremely limited to rush around. Another situation: we bought tickets separately - with a connection in Stockholm, on the eve of the Norwegians sent an invitation to register by email, and in Stockholm they said that the flight was canceled, but sent to the destination by waybill and provided with a hotel, but arrived at the final destination late at 9 o'clock . For the sake of interest, I applied for compensation in 2 different companies, but for 3 months now. silence.
Translated automatically from Russian. View original
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Answers • 12
what is the compensation for? like everything was provided and replaced everywhere?
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answered 4 years ago
Logically, silence. The airline provided replacement options, you agreed to them. Now, if the initial flights were delayed by 9 hours or allowed from another airport, then we could talk about compensation.
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answered 4 years ago
Just illogical. Learn materiel.
If the flight was changed and/or there was a delay in arrival at the end point from 2 to 2 hours, the passenger is entitled to compensation of 200 euros in the equivalent in the currency of the tourist's country of residence.
If more than 4 hours - 400 Euro.
I received compensation twice last year. Even though I was provided with replacement options and agreed to them, this does not affect the payment of compensation in any way.
If the flight was changed and/or there was a delay in arrival at the end point from 2 to 2 hours, the passenger is entitled to compensation of 200 euros in the equivalent in the currency of the tourist's country of residence.
If more than 4 hours - 400 Euro.
I received compensation twice last year. Even though I was provided with replacement options and agreed to them, this does not affect the payment of compensation in any way.
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answered 4 years ago
kolyan_cat, You are describing a flight delay.
And the author of the question has a cancellation / reschedule situation, about which they warned 5 days in advance and probably offered two options: a refund and alternative flights.
And the author of the question has a cancellation / reschedule situation, about which they warned 5 days in advance and probably offered two options: a refund and alternative flights.
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answered 4 years ago
kolyan_cat, you are always such a categorically pompous know-it-all. There is only your competent opinion, and the rest are always wrong and ignorant.
Moreover, there are a lot of nuances for each specific flight and a specific airline.
Low-costs and charters are not regular flights
although I and the Turks somehow had a problem, if I don’t show up for registration, then a fine.
Moreover, there are a lot of nuances for each specific flight and a specific airline.
Low-costs and charters are not regular flights
although I and the Turks somehow had a problem, if I don’t show up for registration, then a fine.
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answered 4 years ago
Well, yes, low-cost airlines can have their own rules. But judging by the fact that both companies on claims accepted the author's statements, the compensation rules apply to all airlines, no matter the low-cost airline or not.
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answered 4 years ago
kolyan_cat, as I understand it, the author did not apply to the airline !! and in the so-called compensation services.
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answered 4 years ago
I would not conclude that the statements were directly accepted. From the post it is generally not clear what and where the author sent. And what's the point of accepting if the airline informed about the cancellation of the flight with the corresponding options 5 days in advance.
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answered 4 years ago
kolyan_cat, you were right! The Norwegians returned the money for the canceled flight - today they received a refund of $ 468 (AirAdvisor). Submitted applications to various services.
AirHelp was constantly in touch, even when everything was unchanged. They filed a claim with Ernest, denied by the airline, sued for compensation 5 weeks ago, so far so quiet.
AirAdvisor - 4 months of silence and unexpectedly the answer is that the compensation has been received, details are waiting.
I thought that the compensation in any service is the same, it turned out that it is not. Norwegian AirHelp claimed 390 euros for the flight, and AirAdvisor 435. And for Ernest, on the contrary, AirHelp is 260 euros per person, and AirAdvisor 200.
AirHelp was constantly in touch, even when everything was unchanged. They filed a claim with Ernest, denied by the airline, sued for compensation 5 weeks ago, so far so quiet.
AirAdvisor - 4 months of silence and unexpectedly the answer is that the compensation has been received, details are waiting.
I thought that the compensation in any service is the same, it turned out that it is not. Norwegian AirHelp claimed 390 euros for the flight, and AirAdvisor 435. And for Ernest, on the contrary, AirHelp is 260 euros per person, and AirAdvisor 200.
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answered 4 years ago
ollennka, the company informed, but the options were not adequate to what they expected. It was with Ernest. And they booked through the aggregator, where they promise a guaranteed transfer in case of being late for the connection. But it is not clear about the cancellation of the previous flight. By the way, the first segment of the flight, which was later than the canceled flight from Kharkov, was also delayed. So we had time for a transplant quite back to back, when the landing was already beginning.
But the Norwegians did not notify, the day before they sent an invitation to land. And they informed me, if you can call it that, already at the airport.
But the Norwegians did not notify, the day before they sent an invitation to land. And they informed me, if you can call it that, already at the airport.
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answered 4 years ago
Congratulations!
About all the same, what does "options were not adequate" mean? Ernest Airlines didn't offer a refund for a canceled flight?
About all the same, what does "options were not adequate" mean? Ernest Airlines didn't offer a refund for a canceled flight?
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answered 4 years ago
Thanks :)
She offered a refund or rebooking for a flight from Kyiv. But in my case, both options did not suit me. And if it was an intermediate flight - where would I get this compensation for the case? If I had known in advance, of course, I would have chosen other options. They got to Kyiv on their own, for their own money and with a bunch of things.
She offered a refund or rebooking for a flight from Kyiv. But in my case, both options did not suit me. And if it was an intermediate flight - where would I get this compensation for the case? If I had known in advance, of course, I would have chosen other options. They got to Kyiv on their own, for their own money and with a bunch of things.
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answered 4 years ago