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Related question «General issues»
Not satisfied with the hotel
Arrived at the POPPA PALACE hotel? The hotel does not match the description. They write 4 pools with a different temperature regime, but in fact there is very cold water everywhere. There is one switch at the door in the room. Or everyone to sleep or everyone not to sleep.
We want to change with a surcharge to another hotel, what to do?
We want to change with a surcharge to another hotel, what to do?
Translated automatically from Russian. View original
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Answers • 8
contact the person who booked it for you. Or just book another one, but then no one will return the money for that one. Even though it probably won't come back.
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answered 13 years ago
So there is no right to pay for the hotel? It is a trap?
What about consumer protection law?
What about consumer protection law?
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answered 13 years ago
this law doesn't really apply. You signed a contract when you booked this hotel and it states that if you cancel, you pay a penalty. Which - read the terms of the contract. Most likely for refusal less than 2 days before the settlement, a fine of 100% of the amount. And after the settlement, there is nothing to talk about. But just in case, read the terms, contracts are different.
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answered 13 years ago
"how to be?"
Please contact your host representative.
"But what about the consumer protection law?"
How are your rights violated? Does the contract state the water temperature of the pools or the number of switches in the room?
Please contact your host representative.
"But what about the consumer protection law?"
How are your rights violated? Does the contract state the water temperature of the pools or the number of switches in the room?
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answered 13 years ago
and one more thing interested me: where did you find cold water in the pool in Thailand? Is she chilled? Or maybe you are just biased towards the hotel?
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answered 13 years ago
This is the POPPA PALASE hotel, behind it, between the building and the high wall, there is a narrow courtyard, pools are stretched through it. The description says that there are 4 temperature regimes, there is only one and cold because there is a constant shadow, like in a well and water flows from the water supply.
Yes. The number of switches is not specified in the contract, but for the first time I discovered that even a table lamp, for night lighting, is turned on by a general switch at the entrance to the room.
I was on a Lanta tour, they offered me to pay about 1900 euros + extra for 10 days of this hotel., For another hotel, where the price of a room is 1230 euros. And are they right ???
Yes. The number of switches is not specified in the contract, but for the first time I discovered that even a table lamp, for night lighting, is turned on by a general switch at the entrance to the room.
I was on a Lanta tour, they offered me to pay about 1900 euros + extra for 10 days of this hotel., For another hotel, where the price of a room is 1230 euros. And are they right ???
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answered 13 years ago
They are impudent goats, pardon my French!
If you are ready to lose the value of the already paid POP, you can walk along the beach yourself and choose a suitable hotel for the remaining days, it will be MUCH cheaper than 1900 euros. Or visit www.sawadee.com to see prices and thump.
"Poppa" currently costs 63 bucks for a deluxe room per night with breakfast ... what did they offer you that such a huge surcharge? Le Meridien?
Z.Y. Generally speaking, your hotel has only two conditional Thai stars, I think that in such a situation with switches and pools there is nothing extraordinary. Unpleasant, but I would relax and look for pleasure outside the hotel. And for some reason the rating of this hotel is quite decent - 8.6 out of 10. You don't find fault?
If you are ready to lose the value of the already paid POP, you can walk along the beach yourself and choose a suitable hotel for the remaining days, it will be MUCH cheaper than 1900 euros. Or visit www.sawadee.com to see prices and thump.
"Poppa" currently costs 63 bucks for a deluxe room per night with breakfast ... what did they offer you that such a huge surcharge? Le Meridien?
Z.Y. Generally speaking, your hotel has only two conditional Thai stars, I think that in such a situation with switches and pools there is nothing extraordinary. Unpleasant, but I would relax and look for pleasure outside the hotel. And for some reason the rating of this hotel is quite decent - 8.6 out of 10. You don't find fault?
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answered 13 years ago
Hey! I think that they don’t care what to make money on. I solved the issue of moving. check out from the hotel on the day of departure.
I was told that Poppo is the same hotel as Tara Potong. I liked Tara very much, I decided to try another one.
I have a problem, I move in a wheelchair, so the pool is of great importance. And, as I understand it, they create the rating themselves.
I was told that Poppo is the same hotel as Tara Potong. I liked Tara very much, I decided to try another one.
I have a problem, I move in a wheelchair, so the pool is of great importance. And, as I understand it, they create the rating themselves.
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answered 13 years ago