Question about hotel Premer Otel Rus 3*

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I booked a room by phone, but they refused me a settlement, saying that I need to confirm the reservation before 18.00. I was not warned about this when booking. Question: Whose fault is it?
I booked a room by phone, but they refused me a settlement, saying that I need to confirm the reservation before 18.00. I was not warned about this when booking. Question: Whose fault is it?
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4 subscribers  • asked 2017-06-169 years ago
Answers  •  8
аватар betonb30
did you check in late?
аватар v111111
At 19.30 I was at the hotel.
аватар betonb30
yes they ask for confirmation in advance
Did they not have free space?
аватар Slav1
what brand? Now hotels in Kyiv are 30% full at most. those. place should have been
аватар betonb30
I also wonder who in our time will refuse a client?
аватар v111111
They did not refuse, they offered a room twice as expensive. The point is different - remove the reservation, call back, as they do in Normal hotels.
аватар betonb30
Would go to another hotel
аватар v111111
It should be clear that I'm staying at a different hotel, but that doesn't seem like a good way to treat your customers.
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