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Tour operator TUI Ukraine canceled the tour, but does not return the money. What to do?
Sent an application for the cancellation of the tour No. 4151574, the cancellation was confirmed, but the money is not returned, the terms are not called.
I wrote a letter of complaint to the head Nurhan Chali - no answer, no deadlines, no money.
I am preparing a lawsuit in court, covering the situation on review sites and forums.
How else can you influence TUI to take your money and not pay the court fee and lawyer's costs at the first stage?
I admit the possibility of bankruptcy of TUI Ukraine and I want to pick up mine as soon as possible.
I wrote a letter of complaint to the head Nurhan Chali - no answer, no deadlines, no money.
I am preparing a lawsuit in court, covering the situation on review sites and forums.
How else can you influence TUI to take your money and not pay the court fee and lawyer's costs at the first stage?
I admit the possibility of bankruptcy of TUI Ukraine and I want to pick up mine as soon as possible.
Translated automatically from Russian. View original
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Answers • 11
There are simply no guarantees. And don't count on a quick refund!
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answered 4 years ago
in a situation where the tourism industry is dying, you will not do anything, you will only waste your energy and cause even more damage to the nervous system
either don't skimp on legal fees and court costs and go to court, or accept the situation as it is and hope things get better. payments for canceled tours will begin no earlier than the sale of vouchers resumes
either don't skimp on legal fees and court costs and go to court, or accept the situation as it is and hope things get better. payments for canceled tours will begin no earlier than the sale of vouchers resumes
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answered 4 years ago
and it’s not a fact that a court decision in your favor will 100% provide you with a refund
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answered 4 years ago
Only a statement of claim to the court. Lawyers and court fees will have to be paid. Moreover, the chances of success depend on the lawyer's qualifications and how well he prepares the statement of claim. However, Article 5 of the Law of Ukraine "On court fees " establishes a list of persons who have benefits and may be exempt from court fees. Only if you win the case in court, all costs in particular. court fees, payment for the services of a lawyer - will be reimbursed by the defendant, but if he is not yet bankrupt. From the above, you should weigh the pros and cons, ie. finances that have already been paid and have yet to be paid, especially since it is, unfortunately, impossible to give a 100% guarantee of successful completion ...
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answered 4 years ago
and if it is not possible to recover the debt from the TUI, then the topcaster, in addition to losing money for the tour, will also lose money related to paying for the services of a lawyer and state duty
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answered 4 years ago
Thanks. I will go to court. In Imexbank, he took his own at one time, although the risks of being left with nothing were much greater.
They also advised as soon as the production was opened to send information to the media.
They also advised as soon as the production was opened to send information to the media.
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answered 4 years ago
By the way, I look in the register of court decisions there are already fresh cases on the recovery of money from TOV "TTVK" (Tui Ukraine)
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answered 4 years ago
only trial..and the sooner the better..
It’s easy to reduce costs ... Write a lawsuit yourself and file it without the help of lawyers .. It’s possible, verified from our own experience ... And you can also ask the court to exempt you from the court fee, of course, justify why? Evidence can be: a certificate of salary, any documents .. including birth certificates of children, etc., etc.. Good luck!
It’s easy to reduce costs ... Write a lawsuit yourself and file it without the help of lawyers .. It’s possible, verified from our own experience ... And you can also ask the court to exempt you from the court fee, of course, justify why? Evidence can be: a certificate of salary, any documents .. including birth certificates of children, etc., etc.. Good luck!
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1.5
answered 4 years ago
you can file a claim .. if Ukraine ... Through the "Electronic Court" if you have the keys of Privetbank or another financial institution .. https://id.court.gov.ua/
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answered 4 years ago
No tour operator would immediately return your money! According to the law, the tour operator must return the money when it is restored to work, today quarantine has been declared in the country until there is stability, and no one will return anything, and the court is a losing case! You will spend more money on court fees and lawyers than you will get your money back
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answered 4 years ago
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