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What are the refund rules for an unrealized tour?
Two months ago I paid for a bus tour for 2 people. to Bulgaria, and 2 weeks later I had a heart attack with hospitalization in an ambulance to the hospital. After the treatment, the doctors did not recommend me to go on vacation by bus. I had to write an application for cancellation of the tour and for a refund. The travel agency in which I paid for the tour wrote a letter to the general director of the tour operator "TPG" about the return of the entire amount paid for the tour. An extract from the hospital was presented, a referral to the Amosov Institute for consultation and treatment, a certificate of disability 2gr. After some time, a reply was received that a penalty fee of 50 euros would be withheld. I have not received any amount so far. Payment for the tour was made by me more than 2 months ago. Is it legal or not and does it make sense to sue.
Translated automatically from Russian. View original
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Answers • 5
It can also be said "lucky" that the attack happened at home, and not on the bus and not at the youth party resort of Golden Sands. You can not take money, but change the resort, take St. Constantine and Helena, improve your health there, and by the end of August-beginning of September. There is an inexpensive (in September) hotel Gloria, it is in the park, squirrels run under the windows. And you need to go first from Kharkov by train to Odessa, and from there by bus to Varna. It's much easier.
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answered 9 years ago
Legal or not, you need to read the contract with the travel agency. What does it say about the conditions for canceling the trip?
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answered 9 years ago
All conditions for the return of funds are specified in the contract for travel services.
Operators who value their reputation return funds within 30 days (often sooner).
But it is better not to refuse the tour, but to go, but only from Odessa. Or pay extra for airfare.
True, they tell you that in the resorts of Bulgaria you can significantly improve your health, even after an attack.
Operators who value their reputation return funds within 30 days (often sooner).
But it is better not to refuse the tour, but to go, but only from Odessa. Or pay extra for airfare.
True, they tell you that in the resorts of Bulgaria you can significantly improve your health, even after an attack.
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answered 9 years ago
