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Does Joint Up return money after canceling a tour?
Does Joint Up return money after canceling a tour?
Translated automatically from Russian. View original
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Answers • 14
Read the contract. I remember no one returns. Hotel reservations are definitely non-refundable
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answered 6 years ago
It depends on when you booked and whether the travel agent wants to do this. Many are returned, they refused me, but I think the travel agent did not insist
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answered 6 years ago
I canceled the tour, after they said that there would be no plane, I would only go by bus (((. They issued a documentary refusal and seemed to approve the return application ... But the money has not yet been transferred, everything is tomorrow and tomorrow. I can’t achieve accounting phone number...
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answered 6 years ago
Gosha! But nothing that the plane costs 240 dollars, and the bus 62 euros? They owed you the difference anyway. If it suddenly turns out that you can’t get a refund for the hotel (for example, in case of early booking), then I would strongly advise you to take a closer look and take a bus from Chernivtsi or Odessa, this is not so tiring and (for example, in Chernivtsi) buses are more comfortable.
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answered 6 years ago
Hotel reservations are non-refundable. And so they can calculate the difference. Read the contract. There is a return
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answered 6 years ago
Well, on the one hand, I also think that the hotel is not returnable, but, on the other hand, this tour operator violates the terms of the contract and this is kind of like his problem.
After all, there may be a situation when tourists cannot travel by bus, for example, they have a small child, and they take the bus only with children over 3 years old (at least 2 carriers voiced these rules to me).
Yes, in this version, the contract is our everything, but if the tour was bought not as a package, but separately, even from one tour operator, it’s just that it is designed that way, then alas.
After all, there may be a situation when tourists cannot travel by bus, for example, they have a small child, and they take the bus only with children over 3 years old (at least 2 carriers voiced these rules to me).
Yes, in this version, the contract is our everything, but if the tour was bought not as a package, but separately, even from one tour operator, it’s just that it is designed that way, then alas.
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answered 6 years ago
5.6. In case of refusal of the Customer (or tourist) from the Agreement for any reason or impossibility of obtaining them
due to the refusal of the embassy of the country of visit to issue a visa to a tourist (hereinafter referred to as the refusal) of the Customer
undertakes to pay a fine in the following order and amounts:
- in case of refusal 30 - 21 days before the start of the provision of tourist services - 15% of the cost of tourist
services;
- in case of refusal 20 - 15 days before the start of the provision of tourist services - 50% of the cost of tourist
services;
- in case of refusal 14-8 days before the start of the provision of tourist services - 85% of the cost of tourist services;
- in case of refusal 7-1 days before the start of the provision of tourist services - 100% of the cost of tourist services;
- in case of cancellation of an order falling on the high season - 100% of the cost of tourist services;
- in case of cancellation of an order under the “early booking” promotion or other promotions, if such a provision was
specified in the conditions of the promotion - 100% of the cost of travel services;
The amount of fines shown is subject to change. The amount of the fine to be reimbursed by the Customer,
depends on the arrangements between the Seller and the tour partner.
due to the refusal of the embassy of the country of visit to issue a visa to a tourist (hereinafter referred to as the refusal) of the Customer
undertakes to pay a fine in the following order and amounts:
- in case of refusal 30 - 21 days before the start of the provision of tourist services - 15% of the cost of tourist
services;
- in case of refusal 20 - 15 days before the start of the provision of tourist services - 50% of the cost of tourist
services;
- in case of refusal 14-8 days before the start of the provision of tourist services - 85% of the cost of tourist services;
- in case of refusal 7-1 days before the start of the provision of tourist services - 100% of the cost of tourist services;
- in case of cancellation of an order falling on the high season - 100% of the cost of tourist services;
- in case of cancellation of an order under the “early booking” promotion or other promotions, if such a provision was
specified in the conditions of the promotion - 100% of the cost of travel services;
The amount of fines shown is subject to change. The amount of the fine to be reimbursed by the Customer,
depends on the arrangements between the Seller and the tour partner.
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answered 6 years ago
Especially beautifully written about the high season ....... 100% fine.
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answered 6 years ago
The tourist does not refuse, the tourist is ready to receive paid services, this tour operator cannot provide them
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answered 6 years ago
Probably, the question was not quite correctly posed ... I did not expand it. The request for a refund has been completed and approved, but the money has not been credited to the account. They do not refuse, but they say wait! ... They should have been within two weeks. Already the sixth went (((
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answered 6 years ago
Is there a date on the application? Do you know, as usual, on documents such and such, a review "for payment" and a date?
If yes, then you can send a registered letter with a notification with a question - how long do you have to wait, and this is already a reason to go to court
If yes, then you can send a registered letter with a notification with a question - how long do you have to wait, and this is already a reason to go to court
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answered 6 years ago
Pro court-ridiculous. We live in the wrong country, we are still far from civilization. The trial can last a couple of years, and you can win it. But to return the money, alas and ah.
Society for the Protection of Consumer Rights is also doubtful.
How to decide, who knows. Campaign joins are no longer afraid of anyone and nothing
Society for the Protection of Consumer Rights is also doubtful.
How to decide, who knows. Campaign joins are no longer afraid of anyone and nothing
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answered 6 years ago