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How not to pay a penalty for canceling a booking on Booking?
I mistakenly chose a non-refundable option at the hotel, then I booked another one, and then I suddenly saw that I had a fine-full amount, and even with different taxes. I decided to re-book a room in the first one in order to remove the fine. And this time, of course, with free cancellation. It's still over a month away from arrival.
I fought and cried (politely and politely) to the booking assistants, but they shrug, like the hotel does not agree. I’m trying to call the same hotel myself - they don’t pick up the phone, I didn’t like it anymore - 5 pm, but no one in the lobby!
I canceled the card, it was suggested here and on another forum. Thank God there was no pre-authorization.
Find another hotel that doesn't even shine in this one? And about new cards, and in a month they will find a bank? I have been on booking for a long time, I only book through them, I also write reviews. Yes, and in TripAdvisor some high-level appraiser.
I fought and cried (politely and politely) to the booking assistants, but they shrug, like the hotel does not agree. I’m trying to call the same hotel myself - they don’t pick up the phone, I didn’t like it anymore - 5 pm, but no one in the lobby!
I canceled the card, it was suggested here and on another forum. Thank God there was no pre-authorization.
Find another hotel that doesn't even shine in this one? And about new cards, and in a month they will find a bank? I have been on booking for a long time, I only book through them, I also write reviews. Yes, and in TripAdvisor some high-level appraiser.
Translated automatically from Russian. View original
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Answers • 26
Booking is right, if you have chosen a non-refundable rate, then there is no one to make claims. The hotel can agree, I have 2 times this happened. If you do not agree - then yes, cancel the card. But most likely you will have to create a new profile on booking.New bank cards will not be found. There is banking secrecy, the bank is not obliged to tell the first person you meet how many cards you have and give their numbers.
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2.5
answered 5 years ago
Well, I had the experience of card blocking when I realized that I would not be able to check into the hotel. Only I didn’t have a fine, because I didn’t cancel, it just turned out to be a know-show. After a couple of weeks, the card was unblocked, there were no problems. I didn't create a new profile.
The only thing is that I would not go to the same hotel with which the problem arose (well, or go only after a telephone conversation and cancellation of the fine).
The only thing is that I would not go to the same hotel with which the problem arose (well, or go only after a telephone conversation and cancellation of the fine).
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2.5
answered 5 years ago
You can't do business with booking at all. Read on the forums how they scam their customers. For those who are interested, I can describe my case in detail. Very revealing and believable. Write to mail: [email protected]
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answered 5 years ago
I don't know, I haven't been bred yet in 8 years of use. And they have the most convenient search, for my taste.
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answered 5 years ago
I also used it for about 5 years. It seemed to be normal. But this year in Rome I got a specific wiring from them. He began to clarify the situation, they simply stopped communicating with me and erased all my reviews from their website. When I read on the forums, it turned out that I was not alone. And Booking often conducts such a wiring, though not quite hotels. I believe they have certain arrangements with specific hotels. That is, in Italy, for example, with many hotels everything was fine. And he overcharged the Ibis Stily hotel in Rome, referring to the Booking booking agent that it was he who raised the accommodation fee, and the hotel had nothing to do with it. Booking in this case, neither by phone nor by mail, simply did not answer me, but turned on the fool.
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1
answered 5 years ago
Doubtful story. You should have had a printout from Booking showing the price. Above this price should not be paid.
Something is not agreed.
Something is not agreed.
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3.5
answered 5 years ago
Well, it's all there, it's really your fault. At the expense of booking. Everything happens and not bad, but I also had a case .. in Prague, I still won’t write about it, a hostel (Russian-speaking owner). In which I didn’t get through their fault. And when I spoke with her in Prague 12 nights on the phone she said that I would write everything in booking, it was my mistake, she is a reptile, she canceled my check-in, and if it’s not check-in, I can’t write a review. And I wrote to booking, the correspondence took three days))). but the answer is, they say, once the cancellation, you cannot write a review! But they wrote that I’m not the first to complain .. I’m wondering if he still accepts people? Conclusion - you need to be careful when booking).
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3
answered 5 years ago
Some hotels cheat by adding a "housekeeping fee" to the price of the room. In some cities, for example in Rome, this amount can go up to 40 Euros. Those. booking a room for 60 Euro, the client will pay the actual price of 100 Euro. In some cities it flourishes especially strongly, in others it is practically not found.
But this is not a problem of Booking, but of cunning hosts. All these fees can be seen in Booking when booking, only our people, unfortunately, see only the price that is written in large size right in front of their eyes and do not look at "additional fees" and other sections. And then they start blaming Booking.
But this is not a problem of Booking, but of cunning hosts. All these fees can be seen in Booking when booking, only our people, unfortunately, see only the price that is written in large size right in front of their eyes and do not look at "additional fees" and other sections. And then they start blaming Booking.
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answered 5 years ago
kolyan_cat the price for cleaning the room is only in the apartments. Hotels usually don't. And yes, it is not indicated everywhere. But why then reviews?)) Booking has nothing to do with it in this case.
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answered 5 years ago
Yes. but they often write in reviews that they booked a hotel, but in fact it is an apartment, people do not complicate it :)
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answered 5 years ago
NOTE EVERYONE! How Booking.com cheats when booking. One of the scams. Booked the IBIS STYLES Roma Eur FO hotel in Rome on 02/06/2018. Booking.com confirmed the booking in €. Upon arrival at the hotel, I was billed for the amount more and in addition $ USA. The invoice included % for currency conversion from € to $ USA. Accordingly, in $ USA, the IBIS STYLES Roma Eur FO hotel had an amount reserved on my Sberbank ruble card. When contacting a hotel employee, why did the booking amount increase and be converted into another currency with % paid at my expense? At the hotel, I show a screenshot of Booking.com with the amount in €. The employee could not explain and said that management would come on Monday and explain. If I do not check into the hotel now, then 100% of the amount of the reservation will be deducted from my card as a penalty. I tried to call Booking.com several times, but the answering machine said that all operators are busy. I wrote an email to Booking.com ........ (SEE CONTINUED BELOW)
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answered 5 years ago
. I received an automatic message that my appeal was registered and I need to wait for a response. I had to check into the hotel, stating that I would pay in cash € and the amount confirmed by Booking.com. On Monday, the management of the IBIS STYLES Roma Eur FO hotel came and said not to worry. Issue settled. Pay in cash € and the reserve from the card will be refunded in full. Operations on the card and accounts did not pass. I phoned Sberbank, he confirmed that if the hotel cancels the reservation, then the entire amount in rubles will be returned to the card in full. Sberbank did not perform conversions or other operations. I pay cash in € and leave the hotel. However, the money on the card was not fully returned to me. The IBIS STYLES Roma Eur FO hotel (Rome) seems to be working in conjunction with Booking.com fraud When I called Sberbank and asked why only a part of the reserve money was refunded, and not the entire amount? ..... (.. SEE CONTINUED BELOW)
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answered 5 years ago
..Sberbank replied that the hotel removed the reserve only from part of the reservation. The rest went as payment for accommodation. HERE AND THE SCHEME OF DECEPTION AND FRAUD STARTED. I am writing to the hotel. Did I pay in full for my stay? The hotel says yes. I ask why part of the reservation was additionally deducted from the card for the room, already to the room that I fully paid for. They answer - it's not us - it's an agent. Which agent, I ask? This question is not answered. Please return the amount you illegally deducted from my card. They answer that they cannot, because it was not we who wrote off, but the agent. At the same time, they say that, well, just think, they wrote off a little more there. Is it worth it to get upset!?!?!? I write to Booking.com. I call Booking.com An answering machine works on calls - all operators are busy. I am additionally writing three letters to Booking.com with a frequency of 2-3 days asking for a response on this booking. No response from Booking.com ..... (.. SEE CONTINUED BELOW).
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answered 5 years ago
.... To my Booking.com mail even before this deception, I asked to write a review about the hotel on the Booking.com website. I go to the Booking.com website and write a negative review about the IBIS STYLES Roma Eur FO hotel describing a scam. Booking.com removes my review and blocks posting descriptions of cheating and booking manipulation on their site. Now I understand which booking agent the IBIS STYLES Roma Eur FO is hinting at. This booking and reservation agent, conversion and increase in the price of the reservation is Booking.com. As a result, I had to pay for a room 10% more expensive than the declared booking. Neither IBIS STYLES Roma Eur FO nor Booking.com returned the money. And Booking.com never called back or responded to my written requests.
BE CAREFUL WITH Booking.com!!!! Booking.com and IBIS STYLES Roma Eur FO are SCAM who work in tandem.
BE CAREFUL WITH Booking.com!!!! Booking.com and IBIS STYLES Roma Eur FO are SCAM who work in tandem.
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½
answered 5 years ago
You enter the CVV code when registering a card on Booking.com. You don't have to enter it with every booking.
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answered 5 years ago
nechukhayeva2014 I still sometimes order on Agoda. It was there that I found real, I would even say low prices for a hotel in Paris, on booking the cost was much more expensive.
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answered 5 years ago
nechukhayeva2014 I can’t say for everything. But personally I don’t really trust Tripadvisor. For example, reviews of the best eating establishments. We were in the same country and the guys from the group, looking for where to eat, strictly followed the rating from Trip, well, we succumbed .. so this was the only place., where I and another person got poisoned for everything staying in this country, they brought half-baked fish to one, a half-baked steak to another .. and the place was promoted and like European .. and this is not the only case. You can write a whole article about it .. like the best places to visit in such and such a country ... they are not the best at all) Everything needs to be filtered, as experience shows, and open their new places and hotels)
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answered 5 years ago
Thanks to everyone for the advice, the epic with the hotel continues, but I have already looked at the option of cheaper apartments. However, all places have a "but" - they want an advance payment, and I tearfully beg them to wait (the cards have been canceled). And in the cheapest ones, where card binding is not needed, I'm not going to stop. I imagine what kind of dr.
A couple of words about TripAdvosor/. I had a short period of work as a copywriter, so sometimes the order was to leave a good review in English about a hotel or a restaurant in India in particular. Moreover, the requirement was not to register for the trip, but to already have an account.
But this site helps to find out what is very bad in the hotel, which was looked after at booking. It is clear that there are ONLY good reviews on booking. Or even positive lines from a rather negative one.
You can ask me questions about good and reasonably budget hotels in Rome, Barcelona, and, in season, Benidorm and Alicante (apartments).
A couple of words about TripAdvosor/. I had a short period of work as a copywriter, so sometimes the order was to leave a good review in English about a hotel or a restaurant in India in particular. Moreover, the requirement was not to register for the trip, but to already have an account.
But this site helps to find out what is very bad in the hotel, which was looked after at booking. It is clear that there are ONLY good reviews on booking. Or even positive lines from a rather negative one.
You can ask me questions about good and reasonably budget hotels in Rome, Barcelona, and, in season, Benidorm and Alicante (apartments).
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½
answered 5 years ago
nechukhayeva2014 in India, everyone in hotels asks to write good reviews for them)) We even scared them, if something doesn’t happen, we will write angry reviews) It works) There are bad reviews in booking.and it is thanks to them that you can find out and understand what and how to In fact, the main thing is to be able to read between the lines. Someone, for example, the noise from the street is very disturbing, but someone has a toilet, sorry for leaking. And somewhere else in the hotel a person died, but this does not mean that the hotel is bad) Everyone has their own priorities for choosing hotels .. but it happens that the reviews are really good, but in reality they are complete).
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answered 5 years ago
Well, I had a case - I settled in a hotel with poor soundproofing, but for me it's kapets - problems with sleep. But I was lucky, or there were no neighbors nearby. whether the room turned out to be end. And the people from this problem on the ears stood. That's why I like the feature in TripAdvisor to ask the guests directly, especially if the review was bad. They all answer and note in which rooms or floors it is better not to settle. In response, I also write my reviews completely honestly.
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answered 5 years ago
nechukhayeva2014 I like booking.
And the hotels that work with them according to the "non refundable" system, even more.
There are no problems with them, apparently because once, we have already encountered "wonderful" tourists,
whose cards were not working.
And if you don't want with booking ,
you can with Expedia.
Their prices are lower, but usually prepaid.
You can also see Travel republic
https://www.travelrepublic.co.uk
But here you need to carefully read the conditions.
And the prepayment is ridiculous 1 or 10 euro
And the hotels that work with them according to the "non refundable" system, even more.
There are no problems with them, apparently because once, we have already encountered "wonderful" tourists,
whose cards were not working.
And if you don't want with booking ,
you can with Expedia.
Their prices are lower, but usually prepaid.
You can also see Travel republic
https://www.travelrepublic.co.uk
But here you need to carefully read the conditions.
And the prepayment is ridiculous 1 or 10 euro
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answered 5 years ago
m-filimonov -explain to me why you write me messages in PM in capital letters about the fact that booking is evil??? )) Am I unable to make a decision without you? Or I asked whether I should book hotels on booking or not? This already looks like spam..Stop!!! To whom else do you send such letters in a personal?
m-filimonov
Today at 15:24
messages: 1
BOOKING REMOVES NEGATIVE REVIEWS IMMEDIATELY
NEGATIVE REVIEWS BOOKING REMOVES FROM ITS SITE. I CHECKED IT SEVERAL TIMES. IF THERE ARE SMALL DEFECTS IN THE HOTEL, IT CAN BE LEAVE. IF IT IS COMPLETELY NEGATIVE AND WITH A DESCRIPTION OF THE WIRING - IMMEDIATELY DELETE AND BLOCK THE ONE WHO WRITES ....
m-filimonov
Today at 15:24
messages: 1
BOOKING REMOVES NEGATIVE REVIEWS IMMEDIATELY
NEGATIVE REVIEWS BOOKING REMOVES FROM ITS SITE. I CHECKED IT SEVERAL TIMES. IF THERE ARE SMALL DEFECTS IN THE HOTEL, IT CAN BE LEAVE. IF IT IS COMPLETELY NEGATIVE AND WITH A DESCRIPTION OF THE WIRING - IMMEDIATELY DELETE AND BLOCK THE ONE WHO WRITES ....
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answered 5 years ago
I wrote negative answers on Booking, they were not deleted.
Of course, write politely. If you write with insults, using the words "scammers" and in even larger letters, then of course they will delete it. It is necessary to write facts and not emotions and conjectures.
By the way, I have not come across this type of scam. Did the hotel issue a receipt confirming the acceptance of the amount in Euros? It needs to be scanned and sent to Booking. Do not leave Booking until they answer. Only it is necessary to write without sharp emotions and insults - such letters are deleted and not answered.
I once wrote a letter to the bank - "you, e ... th bank, fuck you, etc." The bank usually always answered, but this letter remained unanswered :)
The hotel pays a commission to the bank from the amount you pay, so I don’t think that Booking is to blame here. Most likely, the hotel took your Euro in full, and gave the commission from your card. Rome is a tourist city, where there are many tourists from all over the world with double conversion, and this trick usually rolls.
Of course, write politely. If you write with insults, using the words "scammers" and in even larger letters, then of course they will delete it. It is necessary to write facts and not emotions and conjectures.
By the way, I have not come across this type of scam. Did the hotel issue a receipt confirming the acceptance of the amount in Euros? It needs to be scanned and sent to Booking. Do not leave Booking until they answer. Only it is necessary to write without sharp emotions and insults - such letters are deleted and not answered.
I once wrote a letter to the bank - "you, e ... th bank, fuck you, etc." The bank usually always answered, but this letter remained unanswered :)
The hotel pays a commission to the bank from the amount you pay, so I don’t think that Booking is to blame here. Most likely, the hotel took your Euro in full, and gave the commission from your card. Rome is a tourist city, where there are many tourists from all over the world with double conversion, and this trick usually rolls.
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answered 5 years ago
In all the major tourist destinations, cheating tourists is a whole industry in full swing. They look at tourists like a broken wallet, in Rome, in Paris, Prague, Venice, etc. Yes, and in the same New York, you will be scammed for hundreds of dollars, before you have time to look back.
The same TripAdvisor on restaurant reviews - everywhere I tried to eat according to TripAdvisor's advice, in many cities in Europe, it was a fiasco - expensive and stupid. The last straw was an institution in Kosice (Slovakia) - I was there for a week, ate in different institutions, good prices, good food, cozy, good attitude towards customers. On the last evening, they sat down in an institution with a TripAdvisor badge - the prices were immediately 2 times higher. A lot of people, it is clear that tourists are coming, with navigators, looking for this particular place because of TripAdvisor. Service is disgusting. Half of the items on the menu are missing. We forgot to bring drinks. Then they caught the waitress again, she brought drinks, and when they paid, these drinks were turned on for us 2 times.
The same TripAdvisor on restaurant reviews - everywhere I tried to eat according to TripAdvisor's advice, in many cities in Europe, it was a fiasco - expensive and stupid. The last straw was an institution in Kosice (Slovakia) - I was there for a week, ate in different institutions, good prices, good food, cozy, good attitude towards customers. On the last evening, they sat down in an institution with a TripAdvisor badge - the prices were immediately 2 times higher. A lot of people, it is clear that tourists are coming, with navigators, looking for this particular place because of TripAdvisor. Service is disgusting. Half of the items on the menu are missing. We forgot to bring drinks. Then they caught the waitress again, she brought drinks, and when they paid, these drinks were turned on for us 2 times.
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answered 5 years ago
Continuation.
There was a Chinese in our company, he volunteered to go investigate. I figured out that we did not pay for drinks, but according to him, the administrator pretended as if we were "forgiven" for those drinks, and he says "they did everything to make me feel guilty."
In general, my approach is this - I see a Tripadvisor sticker - this is a guarantee of overpricing, snickering staff and rudeness, so I pass by.
In the city where I now live, in Europe, in the center, we went around many restaurants with my family to find one where you can go with your family. Where Tripadvisor stickers are a stream of tourists, disposable, this is the reason why they are not interested in regular customers. A tourist came once, threw out an inflated price, and those who go constantly go to other places. We found decent restaurants, but none of them had Tripadvisor stickers. Coincidence? I don't think...
There was a Chinese in our company, he volunteered to go investigate. I figured out that we did not pay for drinks, but according to him, the administrator pretended as if we were "forgiven" for those drinks, and he says "they did everything to make me feel guilty."
In general, my approach is this - I see a Tripadvisor sticker - this is a guarantee of overpricing, snickering staff and rudeness, so I pass by.
In the city where I now live, in Europe, in the center, we went around many restaurants with my family to find one where you can go with your family. Where Tripadvisor stickers are a stream of tourists, disposable, this is the reason why they are not interested in regular customers. A tourist came once, threw out an inflated price, and those who go constantly go to other places. We found decent restaurants, but none of them had Tripadvisor stickers. Coincidence? I don't think...
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answered 5 years ago
You need to go to restaurants not in tourist areas. It is clear that where the flow of tourists prices are higher and the quality of food is low. Convinced of this more than once. It is always better to chat with the locals if you are sociable and fluent in the language. As a rule, locals are always hospitable and ready to help in choosing a good restaurant. Tested many times and always satisfied. Do not follow the advice of travel guides. There advertising is paid for and there is no respect for the visitor. If it is not possible to ask the locals, then contact the receptionist or, even better, the employee who cleans the hotel rooms. They are often happy to tell and write down on a piece of paper which restaurants the locals prefer to go to, which dishes are worth trying and how to get there by public transport. It's the same with shopping. A win-win option. Especially when you pay tips for cleaning. Ask for the word, but do not say where ... and how to get there, write?
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answered 5 years ago