I mistakenly chose a non-refundable option at the hotel, then I booked another one, and then I suddenly saw that I had a fine-full amount, and even with different taxes. I decided to re-book a room in the first one in order to remove the fine. And this time, of course, with free cancellation. It's still over a month away from arrival. I fought and cried (politely and politely) to the booking assistants, but they shrug, like the hotel does not agree. I’m trying to call the same hotel myself - they don’t pick up the phone, I didn’t like it anymore - 5 pm, but no one in the lobby! I canceled the card, it was suggested here and on another forum. Thank God there was no pre-authorization. Find another hotel that doesn't even shine in this one? And about new cards, and in a month they will find a bank? I have been on booking for a long time, I only book through them, I also write reviews. Yes, and in TripAdvisor some high-level appraiser.
5 years ago
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8 subscribers 26 answers
best answer
Doubtful story. You should have had a printout from Booking showing the price. Above this price should not be paid.
Something is not agreed.
Farther...