On September 4, at the end of the working day of the agency, when only one manager remained in the office, we chose a tour and signed an agreement, gave the money. We were given a piece of paper with a seal and the amount of payment and a contract. She took money and copies of documents home. When we returned, we decided to look at the hotel in more detail and it turned out that its website was blocked, and the reviews (fresh) were the worst. We decided not to spoil the holiday and refuse. Working day of the company 10:00. My husband called immediately and said (at 10:00) that we were refusing. They want 20% of the cost of the tour from us, explaining that it was booked for us. The agreement does not include interest. What's the best way to do it?
12 years ago
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5 subscribers 6 answers